Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive
Corozal (CZH) - 54 min drive
Airport shuttle (surcharge)
Restaurants
Marisqueria el Taco Loco - 15 min walk
El Sazón a la Mexicana - 3 min drive
Yerbabuena - 4 min drive
Madre Masa - 4 min drive
Taquería Ortega - 2 min drive
About this property
Hotel Rancho Encantado
Hotel Rancho Encantado offers a private beach and puts you near activities such as scuba-diving and sailing. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Los Hechizos serves Mexican cuisine and is open for breakfast, lunch and dinner. A poolside bar, a hot tub and a terrace are other highlights. Fellow travellers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
35 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Parking
Free on-site self-parking
On-site parking is limited
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:30 AM–10:00 AM
Restaurant
Bar/lounge
Poolside bar
Room service (limited hours)
Travelling with children
Children stay for free (see details)
Children's menu
What to do
On a private beach
Canoeing
Ecotours nearby
Sailing nearby
Scuba-diving nearby
Working away
Meeting room
Conference space (1216 square feet)
Services
Front desk (limited hours)
Tour/ticket assistance
Laundry facilities
Luggage storage
Wedding services
Pool loungers
Facilities
17 buildings/towers
Built in 1994
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
Mosquito nets
An outdoor pool
Full-service spa
Hot tub
Massage/treatment rooms
Room amenities
Home comfort
Air conditioning
Ceiling fan
Iron/ironing board (on request)
Sleep well
Turndown service
Premium bedding
Freshen up
Rainfall shower heads
Shower only
Hairdryer
Towels
More
Daily housekeeping
In-room safe
Special features
Spa
The on-site spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments.
The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.
Dining
Los Hechizos – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Fees & policies
Refundable deposits
Breakage deposit: MXN 3000.00 per stay
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately MXN 200 to 500 for adults and MXN 200 to 500 for children
Airport shuttle service is offered for an extra charge of MXN 560.00 per person (return)
Children & extra beds
Airport shuttle for children between the ages of 2 and 12 costs MXN 560.00 (return)
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the hot tub without adult supervision
Guests under 13 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards and cash.
Also known as
Hotel Rancho Encantado
Hotel Rancho Encantado Bacalar
Rancho Encantado
Rancho Encantado Bacalar
Rancho Encantado Hotel Bacalar
Rancho Encantado Laguna Bacalar
Hotel Rancho Encantado Hotel
Hotel Rancho Encantado Bacalar
Hotel Rancho Encantado Hotel Bacalar
Frequently asked questions
Does Hotel Rancho Encantado offer free cancellation for a full refund?
Yes, Hotel Rancho Encantado does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Rancho Encantado?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Hotel Rancho Encantado?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Rancho Encantado?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Hotel Rancho Encantado?
Yes, an airport shuttle is available. The charge is MXN 560.00 per person return.
What are the check-in and check-out times at Hotel Rancho Encantado?
Check-in start time: 4 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hotel Rancho Encantado and nearby?
Have fun during the warmer months with activities such as rowing. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel Rancho Encantado also has a private beach and an outdoor pool, as well as a garden.
Are there restaurants at or near Hotel Rancho Encantado?
Yes, Los Hechizos offers Mexican cuisine.
What's the area around Hotel Rancho Encantado like?
Hotel Rancho Encantado is located a short 7-minute walk from Lake Bacalar.
Hotel Rancho Encantado Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
2 Dec 2024
Wonderful stay innCondes
Fantastic location, very accommodating staff and management, all in all a wonderful experience
Udi
Udi, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Sept 2024
Excelente restaurant and friendly service
Maria
Maria, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
2 Sept 2024
We were so delighted with the stay. From the moment we walked in to see about check in from the moment we checked out the front desk staff was amazing. They exceeded expectations. Anything we asked for they went above. The restaurant food was top-notch for breakfast, the location, the quietness, all staff we encountered were excellent. The hotel restrooms the entire area was very clean. It was a beautiful area and will definitely be back. Thank you
Verified traveller
2-night trip with friends
Verified Hotels.com guest review
8/10 Very good
22 Aug 2024
Loved the Laguna front villa! It is well kept and staff (majority) was polite. Recommend to anyone who wants to disconnect from the noise of the world and reconnect with nature!
One observation, however, would be to place notices/sign to remind people NOT to use sunscreen before entering the Laguna :( as I saw many guest applying it to their kids before they went into the water!
Blanca
Blanca, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
1 Aug 2024
The property is great live the settings had breakfast food was good but the services was not i must say
Edwin
Edwin, 1-night trip
Verified Expedia guest review
10/10 Exceptional
14 Jul 2024
Peaceful place to relax and enjoy love it
Cristina
Cristina, 3-night family trip
Verified Expedia guest review
8/10 Very good
13 Jul 2024
Ok
Victor
Victor, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
9 Jul 2024
Gerardo
Gerardo, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
30 Jun 2024
Anjanette
Anjanette, 1-night trip
Verified Expedia guest review
6/10 Good
29 Jun 2024
Scorpion fell from the roof to the bed
I was very excited to stay at the hotel because of the great reviews.
We were provided a cabin and sadly an Alacran fell from the roof onto our bed while we were resting. My husband jumped up before he was stung.
The hotel attempted to address the issue by saying these are common creatures especially due to the rain. Upon our insistence they switched our room. Late at night we are moving our items from one room to the next.
The second room was better but the whole ordeal was not pleasant.
The rest of facilities were solid.
Verified traveller
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
13 Jun 2024
Marc
Marc, 4-night trip
Verified Expedia guest review
10/10 Exceptional
11 Jun 2024
There is no better location on the lake, especially if you rent a waterfront cabana with stairs leading directly into the water! Magical location a few miles out of town for those of us who don’t like noisy bars and street traffic. Attentive, friendly staff. Awesome swimming and views. Functioning AC. Pleasant, reasonably priced restaurant right overlooking the water. Truly a gem of a hotel. The rooms are spacious, simple, yet very clean and architecturally soothing. Elegant simplicity sums it up!
Anne
Anne, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
6 Jun 2024
Checking in was seamless and we were greeted most graciously. Our casita, el cocodrillo is gorgeous with a view and terrace on the lagoon.
Food, drinks and service are equally on point.
We’ll keep coming back.
MARILYN
MARILYN, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
1 Jun 2024
Eugenia
Eugenia, 2-night trip
Verified Expedia guest review
10/10 Exceptional
1 Jun 2024
Monserrat
Monserrat, 3-night trip
Verified Expedia guest review
10/10 Exceptional
30 Apr 2024
Excellent Property
Travis
Travis, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
21 Apr 2024
Great stay, place it’s awesome and the staff is super nice z
Jose De la
Jose De la, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
3 Apr 2024
Quiet and clean and beautiful, great for kids
Camellia
Camellia, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
31 Mar 2024
what is like more is the prices are not bad
Miguel
Miguel, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 Mar 2024
Is a nice quiet place very relaxing
Jose l
Jose l, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 Mar 2024
Amazing experience
Alvaro
Alvaro, 2-night trip
Verified Expedia guest review
2/10 Poor
22 Mar 2024
Yuneri
Yuneri, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Mar 2024
I liked everything, it was exactly what we needed, quiet and relaxing.
Guadalupe
Guadalupe, 5-night trip
Verified Expedia guest review
6/10 Good
6 Feb 2024
Nice room, clean. Had one on the lagoon with a small dock with lounge chairs, very nice. Pool and jacuzzi are nothing much and rarely used by anyone. Restaurant food is poor, and main concierge was useless.