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Serenity Authentic Glamping Tulum

3.5 star property
Beach hotel in Xpu-Ha with spa, outdoor pool

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Serenity Authentic Glamping Tulum

Beach nearby, white sand
Outdoor pool, pool loungers
Exterior
Beach nearby, white sand
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Spa
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Room service
  • Airport shuttle
  • Terrace
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Arcade/games room

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
The price is £251
includes taxes & fees
8 Jan - 9 Jan 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent) | Premium bedding, minibar, in-room safe, desk

Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

Highlights

Deck/patio
Soundproofed
Private outdoor hot tub
Air conditioning
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
  • 41.31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Cabin

Family Cabin | Premium bedding, minibar, in-room safe, desk

Family Cabin

Highlights

Deck/patio
Soundproofed
Air conditioning
Premium bedding
Blackout curtains
Private bathroom
Minibar
In-room safe
  • Sleeps 6
  • 3 King Beds

View all photos for Tent, Multiple Beds, Garden View (Harmony Triple tent)

Tent, Multiple Beds, Garden View (Harmony Triple tent) | View from room

Tent, Multiple Beds, Garden View (Harmony Triple tent)

Highlights

Deck/patio
Soundproofed
Air conditioning
Premium bedding
Blackout curtains
Private bathroom
Minibar
In-room safe
  • 51.90 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Single Bed

View all photos for 1 King Bed, Garden View (Harmony Tent)

1 King Bed, Garden View (Harmony Tent) | Premium bedding, minibar, in-room safe, desk

1 King Bed, Garden View (Harmony Tent)

Highlights

Deck/patio
Soundproofed
Air conditioning
Premium bedding
Blackout curtains
Private bathroom
Minibar
In-room safe
  • 41.31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Garden View (Harmony Tent)

1 King Bed, Garden View (Harmony Tent) | Premium bedding, minibar, in-room safe, desk

1 King Bed, Garden View (Harmony Tent)

Highlights

Deck/patio
Soundproofed
Air conditioning
Premium bedding
Blackout curtains
Private bathroom
Minibar
In-room safe
  • 41.31 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

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About the area

Map
Carretera Federal Mz 21 Lote 18-4, Solidaridad, Xpu-Ha, QROO, 77733

What's nearby

  • Ecopark Kantun Chi - 2 min drive
  • Cenote Azul - 3 min drive
  • Puerto Aventuras Golf Club - 4 min drive
  • Puerto Aventuras Marina - 5 min drive
  • Xpu-ha Beach - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 64 min drive
  • Tulum Intl. Airport (TQO) - 76 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 21.5 miles/34.6 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mirador Buffet - ‬5 min drive
  • ‪Carey Lobby Bar - ‬5 min drive
  • ‪Palmeras - ‬4 min drive
  • ‪Tokyo - ‬3 min drive
  • ‪Bar Mojado Beach - ‬4 min drive

About this property

Serenity Authentic Glamping Tulum

Serenity Authentic Glamping Tulum is a great choice for your beach stay in Xpu-Ha. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Mystic, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 bars/lounges, a snack bar/deli and a terrace.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (2 years old and younger) are not allowed
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Arcade/games room
  • Full-service spa

Room amenities

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Deck or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps.

Dining

Mystic – This family restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Serenity Beach Club – On-site theme restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per person

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards and cash.

Also known as

Serenity Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels Hotel
Serenity Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel
Serenity Eco Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels
Serenity Luxury Tented Camp by Xperience Hotels
Serenity Tented Camp by Xperi

Frequently asked questions

Does Serenity Authentic Glamping Tulum offer free cancellation for a full refund?
Yes, Serenity Authentic Glamping Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Serenity Authentic Glamping Tulum?
Yes, there's an outdoor pool.
Are pets allowed at Serenity Authentic Glamping Tulum?
Sorry, pets aren't allowed.
Is parking offered on site at Serenity Authentic Glamping Tulum?
Yes, there's free self parking.
Is an airport shuttle service offered by Serenity Authentic Glamping Tulum?
Yes, an airport shuttle is available. The charge is USD 120 per person.
What are the check-in and check-out times at Serenity Authentic Glamping Tulum?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Serenity Authentic Glamping Tulum and nearby?
Serenity Authentic Glamping Tulum has 2 bars, a spa and an outdoor pool, as well as an arcade and a garden.
Are there restaurants at or near Serenity Authentic Glamping Tulum?
Yes, there are 2 on-site restaurants, featuring international cuisine.
Does Serenity Authentic Glamping Tulum have any outdoor private spaces?
Yes, every room features a deck or patio.

Serenity Authentic Glamping Tulum Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

2/10 Poor

Do not stay here
My advice to potential customers - DO NOT STAY HERE. This is by far the worst place we stayed during our time in Mexico. The staff, with exception of the individual serving breakfast, are incompetent fools. The ambience, well if you enjoy the constant sound of high speed lorries hurtling down the dual carriageway 24 hours a day, you may enjoy. We did not. It should also be noted that from 6pm you have no access to food, restaurants, drinks, bars, nothing. You may as well be stranded at sea. For our stay, we were treated to noisy neighbours in adjacent tents. Then, for over 24 hours there was zero electricity or running water. We couldn’t shower. We couldn’t brush our teeth. We couldn’t even see 10cm in front of us after sunset. They did nothing to mitigate this for the guests. Their incompetence shining through yet again. Our stay became untenable, who can put up with this for the amount they charge per night, we decided to leave a day early and it was agreed that if we contacted hotels.com we would be able to receive a refund for the final night of our stay. Hotels.com then tried to contact Serenity to confirm but Serenity refused to respond. We’ve messaged Serenity, they’ve refused to respond to us also. These people are untrustworthy, dishonest, and dishonourable. They displayed a complete lack of customer service when it most needed. The meaning of ‘Serenity’ is the state of being calm, peaceful, and untroubled. They should probably change their name.
Grant, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Very nice experience for Glamping.
Jose, 2-night family trip
Verified Expedia guest review

8/10 Very good

Great getaway to slow down and get in nature. Loved the tents, beach and experience. Unfortunately restaurant is painfully slow, with poor service over priced. Other than that, it’s a quaint little getaway!
Ryall, 2-night family trip
Verified Expedia guest review

6/10 Good

I booked a room for 4 people and found out about extra charges when I arrived. The price on expedia is different than the property. I was disappointed when I could not change my expedia reservation to get a discounted rate for additional people.
Robin, 5-night trip
Verified Expedia guest review

8/10 Very good

Such a gem of a place! Tents, setting and beach all amazing! Hugo on the beach was the best waiter! The only downfall was the food in the restaurant at the hotel (beach was great). Poor food quality, over-priced and wait time over 60 minutes for dinner. Try that with kids - you want to stab your eye out with a fork. You don’t have many options down there for food as you’re isolated. If we did it again we would pack some fridge-friendly meals and avoid the restaurant all together. If they improved this aspect of the hotel it would be a 5 star Glamping experience!
Ryall, 1-night family trip
Verified Expedia guest review

8/10 Very good

Great experience to feel free, close to the beach whici is ideal for the kids
Jonathan, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Laura, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We loved it! Very quiet you have your privacy easy acess to beach! Beach was beautiful, Food was delicious! Defenetly will be back with our kids!
Estefania, 3-night trip
Verified Expedia guest review

2/10 Poor

anna, 3-night trip
Verified Expedia guest review

2/10 Poor

They weren’t upfront about their cancellation policies. My unit had a dirty bathroom & the shower drain didn’t drain properly & smelled.
Jeffrey, 4-night business trip
Verified Expedia guest review

8/10 Very good

Nice tropical space. Will be better when all the area construction is finished.
Arthur, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Martin, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great service. Staff amazing, helpful
Analizeth, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

I was only able to stay for one night, but I wish I could have stayed longer! The tent and grounds were GORGEOUS!! It was exactly what I needed for a quiet, relaxing stay. I could have laid in that hammock all day <3 I'll be back for sure!
Lauren, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful Glamping
Rupeshwar, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property for a no-frills kinda stay in nature. Camping without the bugs & fan! A/C works well and rooms are clean and very comfortable. Staff super friendly and accommodating. Two areas for improvement: Food could be better - mostly fried and unhealthy. Times are limited. I advise against the spa as the massage was poor quality. Save yourself some $ and get one on the beach! We would stay again!
Verified Expedia guest review

4/10 Fair

There were at least 10 kids runnning around it was too noisy. Its suppsed to be a relaxing property. It wss not The hotel was full you could see the staff was overwhelmed at dinner time. The food is very boring
Daniela daniel, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Food was terrible if you combined the breakfast lunch and dinner menu there’s maybe 15 items the pool was filled with kids who I’m sure where not stayin at the property the drinks at this place were horrible not one good bar tender the beach club is filled with locals
Verified Expedia guest review

6/10 Good

Glamping camping
The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.
Michael, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

.
Verified Expedia guest review

10/10 Exceptional

We loved the quaintness!
Pamela, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

8-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

We loved the relaxed atmosphere of staying at this property. The staff was so helpful and friendly with giving recommendations and solving any issues. Great ammenities and very laid-back atmosphere. I would highly recommend!
Verified Expedia guest review

10/10 Exceptional

I loved my stay here - it was so peaceful. The staff are lovely and the food was decent! You're so close to the beach which is glorious and, I was told by multiple travellers, much nicer than Tulum and Cancun. I had the best time, thanks to the Serenity staff for looking after me so well :)
Verified Expedia guest review

General property information

Breakfast
Free
Parking
Free
Airport Transfer
Available
Check-In Time
3:00 PM