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Eterna Tulum

3.5 star property
Tulum hotel with outdoor pool and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Eterna Tulum

Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers
Building design
Hallway
Hallway
Bar (on property)

Reviews

8.4 out of 10

Very good

Popular amenities

  • Airport transfer
  • Spa
  • Bar
  • Pool
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Pool bar
  • Swim-up bar
  • Coffee shop/cafe
  • Spa services
  • Airport shuttle
  • Beach shuttle
  • Theme park shuttle
  • Shopping centre shuttle

Feel at home (6)

  • Kitchenette
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The price is £92
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, individually decorated

Junior Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
  • 55.65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Hypo-allergenic bedding, minibar, individually decorated

Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
  • 67.35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool

Junior Suite Pool | Hypo-allergenic bedding, minibar, individually decorated

Junior Suite Pool

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 55.65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool

Deluxe Pool | Hypo-allergenic bedding, minibar, individually decorated

Deluxe Pool

Highlights

Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Kitchenette
Fridge
Hypo-allergenic bedding
  • 38.34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe

Deluxe | Hypo-allergenic bedding, minibar, individually decorated

Deluxe

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Fridge
Hypo-allergenic bedding
Blackout curtains
  • 38.34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Plus Pool

Suite Plus Pool | Hypo-allergenic bedding, minibar, individually decorated

Suite Plus Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 67.35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Plus

Deluxe Plus | Hypo-allergenic bedding, minibar, individually decorated

Deluxe Plus

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Fridge
  • 38.34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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Pool
Free breakfast
Airport transfer
Free parking
8.6 out of 10, Excellent, (492)
The price is £69
includes taxes & fees
24 Dec - 25 Dec
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About the area

Map
Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min drive
  • Gran Cenote - 6 min drive
  • Tulum Mayan Ruins - 9 min drive
  • Tulum Beach - 12 min drive
  • Playa Paraiso - 19 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Sukhothai - ‬8 min walk
  • ‪Asian Bodega - ‬11 min walk
  • ‪El Camello Jr - ‬9 min walk
  • ‪El Tio - ‬10 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk

About this property

Eterna Tulum

Eterna Tulum features a rooftop terrace and puts you a short five-minute drive from Tulum National Park. Guests can indulge in deep-tissue massages and enjoy Tex-Mex cuisine at Perpetua, which is open for breakfast and lunch. There's an outdoor pool and a poolside bar, and in-room conveniences include fridges and microwaves.

Languages

English, Italian, Spanish

At a glance

Hotel size

  • 25 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) are not allowed

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

  • Free secured, uncovered on-site self-parking
  • Free uncovered on-site extended parking
  • Wheelchair-accessible parking on site
  • Free off-site parking within 3 ft
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Ferry terminal shuttle*
  • Bus station shuttle*

Off-site

  • Beach shuttle*
  • Shopping centre shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property
  • Clothing optional (nudity permitted in public areas)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Water dispenser

What to do

  • Beach shuttle (surcharge)
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Snorkelling nearby
  • Scooter/moped hire nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Co-working spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Bike hire
  • Bike repair services
  • Electric bike charging stations
  • Bike cleaning
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2021
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Mosquito nets
  • Communal living room
  • An outdoor pool
  • Bike parking
  • Spa services
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • Water dispenser
  • Reception hall
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 150
  • Front entrance ramp
  • Wheelchairs available on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • 4 steps to reach property

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated
  • Heated floors

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Champagne service
  • Fridge
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient toilets only
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and hot stone massages.

Dining

Perpetua – This poolside restaurant specialises in Tex-Mex cuisine and serves breakfast, brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Fees & policies

Refundable deposits

  • Deposit: MXN 2000 per accommodation, per stay
  • A damage deposit of MXN 2000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Service fee: MXN 20 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 3000 per vehicle (one-way. Maximum occupancy 5)
  • Ferry terminal shuttle and bus station shuttle services are offered for an extra charge
  • Beach shuttle, shopping centre shuttle and theme park shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of MXN 400 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the swimming pool
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Clothing is optional at this property.
Only registered guests are allowed in the guestrooms.
Long-term renters welcome.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, mobile payments and cash.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Property Registration Number 71774021

Also known as

Eterna Tulum Hotel
Eterna Tulum Tulum
Eterna Tulum Hotel Tulum

Frequently asked questions

Does Eterna Tulum offer free cancellation for a full refund?
Yes, Eterna Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Eterna Tulum?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 11:00 PM.
Are pets allowed at Eterna Tulum?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Eterna Tulum?
Yes, there's free self and extended parking.
Is an airport shuttle service offered by Eterna Tulum?
Yes, an airport shuttle is available. The charge is MXN 3000 per vehicle one-way.
What are the check-in and check-out times at Eterna Tulum?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge of MXN 400 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Eterna Tulum and nearby?
Have fun with nearby activities such as hiking, skydiving and snorkelling. Additional recreation nearby includes cave exploring, ecotours and segway hire. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
Are there restaurants at or near Eterna Tulum?
Yes, Perpetua offers al fresco dining, Tex-Mex cuisine and pool views.
Does Eterna Tulum have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, a fridge and a microwave.
What's the area around Eterna Tulum like?
Eterna Tulum is in La Veleta, a short 18-minute walk from Dos Aguas Park.

Eterna Tulum Reviews

Reviews

8.4

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Great atmosphere. Comfy
Miguel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel, everything very good, I totally recommend it
GUILLERMO, 1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

8/10 Very good

Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible
Shandon, 4-night romance trip
Verified Expedia guest review

4/10 Fair

I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.
katelyn, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Joanne, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Jose, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Laura, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.
Maria L, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!
Emily, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Reshma, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Ta, 11-night trip
Verified Expedia guest review

8/10 Very good

DANIEL, 3-night trip
Verified Expedia guest review

8/10 Very good

Cute place in Tulum
Really cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that.
Sibylle, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ayomide, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future.
Verified Expedia guest review

8/10 Very good

jimmy, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.)
Luis, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Julia, 5-night trip
Verified Expedia guest review

8/10 Very good

Nice stay in Eterna. It was a beautiful hotel but the location is a bit far from the centro and the only issue is that the street has no lamp posts so it gets really dark at night going back. We stayed at their deluxe room (ground floor) and it was really pleasant, however, the pressure from the shower is a bit weak. The room is spacious and has a small kitchenette which is a plus. Overall, our stay was good. Their staff are amazing and helpful, esp in giving reco. They also have a water station so you can refill your tumblers before heading out.
Verified Expedia guest review

10/10 Exceptional

Hotel was great, clean, and spacious for what we needed. The pool in our room and rooftop pool were nice. The architecture and design of the hotel were visually appealing. The roads around the hotel are rough, but walking to the main avenue was easy.
Verified Expedia guest review

10/10 Exceptional

Loved our stay!
Amazing boutique hotel tucked away in Tulum! Its a very small community, but the staff was very attentive and caring.
Katy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Upon arrival I was greeted by Marta, who was very sweet and kind. She also helped me with my luggage up to the 3rd floor! Eterna Tulum was definitely a hidden gem~ Just beautiful! I stayed in the suite with roof top lounge pool! It was perfect and then some! The breakfast was around the corner which was delicious; cute small spot! The entire staff~( I didn’t get their :( names) was amazing during my 6 day solo adventure stay and very helpful with suggestions and recommendations! They also had bikes to rent; which I highly recommend… as it makes getting around a bit easier if you’re not renting a car or wanting to save $$$ on taxi rides for longer distances. Because of the location, it gets pretty dark~ Very little street lights… so make sure you have a flashlight or a bike light with you, I just used my phone’s flashlight. If you’re looking for a place to stay that not too far from the main street of Tulum..but close enough to walk or bike to~ this is the one! Thank you again, Marta and staff at Eterna Tulum for the amazing and wonderful hospitality! I will definitely come back to stay!
Sheryl Anne, 7-night trip
Verified Travelocity guest review

10/10 Exceptional

Leland
I had an absolutely amazing time at Eterna Tulum, exceeded my expectations. Extremely helpful staff, especially Marta. Very accomodating, I absolutely loved the suite with the private rooftop pool. I plan to stay here again during my next trip to Tulum
Leland, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Definitely Staying Here Again!!
Hotel was amazing and exactly as pictured! Was very easy to find using Google Maps. One of the greatest parts of the stay was the free breakfast across the road at Reci Proco. Breakfast was delicious every morning, and the owner was so sweet. He played great music, made fresh juices, and had delicious coffee. We ended up bringing home two bags of coffee. The fact that this breakfast experience was included in the hotel stay was amazing. We even went there for natural wines, and mezcal cocktails multiple nights! Reci Proco also had a market inside with 5 gallon waters, fruit, bottles of wine, rice, etc. Hotel staff was incredibly helpful! We traded in our towels for fresh ones halfway through our stay free of charge. There is a water jug in the lobby that was always full for drinking water for guests. Someone was always sitting at the front desk (including an overnight security guard), so we were never worried about leaving our bikes or scooters in front of the hotel. Through WhatsApp they coordinated taxis, tours, bike, and scooter rentals which was super helpful. We even got pulled over by the police in a routine traffic stop and I called the hotel to translate. Marta took over and handled the communication with the police officer and he gave us a fist bump and had us on our way. (Thank you again!!!) Location is close to another market, gypsea market which is overpriced, but had everything we needed for some snacks and it was nice to have a larger market near by.
Olivia, 4-night trip
Verified Hotels.com guest review

General property information

Breakfast
Free
Parking
Free
Airport Transfer
Available
Reasons to Book
Outdoor Pool & Nearby Parking