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Grand Velas Riviera Maya - All Inclusive

5-star5 stars
Carretera Cancún-Tulum KM 62Municipio Solidaridad, Playa del CarmenQROO77710Mexico, 0203 027 9779
Upscale resort on the beach, with 3 outdoor swimming pools
  • Free full breakfast, free WiFi and free parking
Exceptional9.6
Service
Fantastic service
Food
Delicious food
Wellness Area
Great wellness & sports facilities
Room
Great room
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From 3,325 reviewsTripAdvisor Traveller Rating

Grand Velas Riviera Maya - All Inclusive

Hotel Info: 020 3027 9803

from £566
  • Nature View Suite - Zen Experience
  • Nature View Suite with Pool - Zen Experience
  • AmbassadorSuite Ocean View - Family Experience
  • Grand Class Pool Suite Ocean Front - Adults Only
  • Ambassador Pool Suite Ocean View
  • Family Suite

At a glance

Key facts

  • This hotel has 539 rooms
  • This hotel is arranged over 4 floors
  • Staff speak English

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Airport shuttle service is available upon request during limited hours. Contact the property in advance to make arrangements. Rooms are divided into 3 sections. The Nature View suites are located in the Zen Grand section 3/4 miles from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 16 and older only.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (1 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking

Offsite

  • Area shuttle *

  • Free beach shuttle

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free full breakfast daily
  • 8 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Snack bar/deli
  • 24-hour room service
  • Free reception
Things to do
  • Free beach shuttle
  • Beach shuttle (surcharge)
  • Number of indoor pools - 2
  • Number of outdoor pools - 3
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free beach cabanas
  • Children's pool
  • Number of spa tubs - 4
  • Beach sun loungers
  • Pool sun loungers
  • Steam room
  • Beach umbrellas
  • Pool umbrellas
  • Sauna
  • Beach towels
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 32
  • Conference space
  • Meeting rooms 32
  • Conference space size (feet) - 94548
  • Conference space size (meters) - 8784
  • Conference center
  • Computer station
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff (English spoken)
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built 2008
  • Elevator/lift
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
  • IPod docking station
  • MP3 docking station
  • DVD player
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities
  • Kayaking
  • Snorkelling

Land activities
  • Cycling
  • Fitness facilities
  • Football
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorised water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Tennis lessons
  • Tennis racquets
  • Premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Spa

SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Chaka – Overlooking the pool and garden, this family restaurant specialises in regional cuisine and serves breakfast and lunch. Guests can enjoy al fresco dining (weather permitting). Open select days.

Sen Lin – Overlooking the garden, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.

Lucca – Overlooking the pool and garden, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.

Frida – This beachfront fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Cocina de Autor – This beachfront fine-dining restaurant specialises in fusion cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Grand Velas Riviera Maya - All Inclusive’s small print

Also known as

  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Velas Riviera Maya
  • Grand Velas Riviera Maya All Inclusive
  • Grand Velas Riviera Maya Playa del Carmen
  • Grand Velas Riviera Maya
  • Grand Velas Riviera Maya All Inclusive
  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Grand Velas Riviera Maya Playa del Carmen
  • Riviera Maya Grand Velas
  • Velas Grand Riviera Maya

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 16 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Reservations are required for golf tee times, massage services and spa treatments, and can be made by contacting the property before arrival on the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 65

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 140 per vehicle (one-way)

Dial-up Internet access is available in guestrooms for an extra charge

Area shuttle and beach shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Grand Velas Riviera Maya - All Inclusive

Top spots nearby

Recommended by this property

  • El Camaleon Golf Club (15-minute walk)
  • Grand Coral Golf Riviera Maya (29-minute walk)
  • Xcaret Eco Theme Park (9.1 mi / 14.6 km)
  • Tulum Mayan Ruins (41.3 mi / 66.5 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 38-min drive
  • Free valet parking
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free beach shuttle

Grand Velas Riviera Maya - All Inclusive

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