Grand Velas Riviera Maya - All Inclusive

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Escape to Grand Velas Riviera Maya - All Inclusive, nestled near El Camaleón Mayakoba Golf Course. Enjoy a rejuvenating hot stone massage at SE Spa or tee off on the 18-hole golf course nearby; with beachfront dining, swim-up bars, and yoga classes by the ocean.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 2 beach bars
  • 3 poolside bars and 6 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Free beach shuttle
  • Fitness centre
  • Free use of bicycles

Feel at home (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private bathroom
The current price is £950
includes taxes & fees
16 May - 17 May

Why we love this property

Beach bliss awaits
Seaside relaxation thrives at this all-inclusive resort. From yoga to kayaking, guests enjoy white sand shores with free cabanas, umbrellas, and loungers.
Work and play paradise
Centrally located in the city centre and beachside, this property features business amenities and spa services. Beach yoga and hot tubs await after meetings.
Culinary paradise
Savour fusion delights at the Michelin-starred restaurant or explore Asian cuisine. Choose from 8 dining venues, 6 bars, and free buffet breakfast.

Room options

Available filters for rooms
Showing 7 of 7 rooms

Nature View Suite - Zen Experience

8.8 out of 10
Excellent
(10 reviews)
  • Resort view
  • 110 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Nature View Suite with Pool - Zen Experience

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 110 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Ambassador Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 118 sq m
  • 10 bedrooms
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Grand Class Pool Suite Ocean Front

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 128 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Ambassador Pool Suite Ocean View

  • Ocean view
  • 118 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Zen Grand Two Bedroom Family Suite Nature View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 220 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Ambassador Two Bedrooms Family Suite Ocean View

  • Ocean view
  • 236 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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About the area

Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 9 min drive - 3.2 km
  • Gran Coyote Golf - 10 min drive - 4.9 km
  • 28 de Julio Square - 14 min drive - 7.4 km
  • Playa Xcalacoco - 14 min drive - 6.7 km
  • Tres Rios Ecopark - 15 min drive - 8.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.8 miles/20.7 km
  • Area shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • ‪Amaranto - ‬13 min drive
  • ‪Fresco Bar - ‬13 min drive
  • ‪Beach Bar - ‬13 min drive
  • ‪Steakhouse - ‬13 min drive
  • ‪Mamma Mia - ‬11 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

At Grand Velas Riviera Maya - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll only be within a 10-minute drive of El Camaleón Mayakoba Golf Course. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Cocina de Autor (+12), one of 8 restaurants, serves Fusion cuisine and is open for dinner. Other highlights at this luxurious property include 2 beach bars, a free kid's club and a fitness centre. Fellow travellers say great things about the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

At a glance

DONE

Hotel size

    • 539 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Additional fees apply for connecting/adjoining rooms and are subject to availability.
    • This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Off-site

    • Area shuttle*
    • Free beach shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 8 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Private dining
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's games
  • Toys

What to do

  • On the beach
  • Free beach shuttle
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Ecotours
  • Mini golf
  • Hiking/biking trails
  • Kayaking
  • Concerts/live shows
  • Karaoke
  • Shopping
  • Pool table
  • Air hockey
  • Table football
  • Ping pong
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (94548 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free beach shuttle
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Piano
  • Fitness centre
  • Adjacent to a golf course
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • 65-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Children's dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Private indoor hot tub
  • Balcony or patio

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Cocina de Autor (+12) – This beachfront fine-dining restaurant specialises in Fusion cuisine and only serves dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.
Sen Lin – Overlooking the garden, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Lucca – Overlooking the pool and garden, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Frida – This beachfront fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Piaf (+12) – This beachfront fine-dining restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 65 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Frequently asked questions

Does Grand Velas Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Grand Velas Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Velas Riviera Maya - All Inclusive?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Grand Velas Riviera Maya - All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Grand Velas Riviera Maya - All Inclusive?

Sorry, there's no on-site parking at Grand Velas Riviera Maya - All Inclusive.

What are the check-in and check-out times at Grand Velas Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 65 (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Grand Velas Riviera Maya - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.

What is there to do at Grand Velas Riviera Maya - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, volleyball and beach yoga. Additional recreation on-site includes fitness classes, ecotours and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Grand Velas Riviera Maya - All Inclusive also has 3 swim-up bars, 3 poolside bars and a fitness centre, as well as private indoor hot tubs, an arcade and a picnic area.

Are there restaurants at or near Grand Velas Riviera Maya - All Inclusive?

Yes, there are 8 on-site restaurants, featuring al fresco dining, Fusion cuisine and garden views.

Does Grand Velas Riviera Maya - All Inclusive have rooms with private hot tubs?

Yes, each room has a indoor private hot tub and a jetted bath.

Does Grand Velas Riviera Maya - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Grand Velas Riviera Maya - All Inclusive like?

Grand Velas Riviera Maya - All Inclusive puts you in the heart of Playa del Carmen. Popular attractions include Playa del Carmen Main Beach, which is 14 minutes away by car.

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Reviews

Grand Velas Riviera Maya - All Inclusive Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Location

9.8

Staff & service

9.8

Property conditions & facilities

Guest review summary

What guests liked

  • The pools were beautiful, immaculate, and offered a wonderful experience for relaxation and family fun. (10 reviews)
  • The beach was warm, stunningly blue, and had powder white sand, with excellent service and cleanliness. (10 reviews)
  • The spa at this property is highly praised for being stunning, fantastic, and offering world-class, rejuvenating experiences. (9 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Restaurant
Beach
Room
Spa
Trip
View
Concierge
Massage

Reviews

Verified

10/10 Exceptional

Great location, amazing staff and food is fantastic.
Scott, 3-night trip
Verified

10/10 Exceptional

Very beautiful beach. All the restaurants are clean and foods are delicious. The room is very clean and service is excellent.
Bruce, 4-night trip
Verified

10/10 Exceptional

Everything was excellent. Hospitality was top notch! Overall really clean , the spa was amazing as well. The beach was kept clean all the time as well.
Osama, 4-night trip
Verified

8/10 Very good

Overall excellent. Very relaxing. Food of a high quality by all inclusive standards. Some knocks being the spa was hilariously expensive, and some of the housekeeping lacked thoroughness. Would return if looking for a relaxing break.
Conor, 3-night trip
Verified

10/10 Exceptional

One of the best resorts in Cancun Area to stay with the family.
Karolis, 3-night trip
Verified

10/10 Exceptional

The food is in another LEVEL. And not just at the restaurants. The poolside food is excellent, and everything is so fresh and beautifully prepared. The service is some of the best I’ve ever experienced. The grounds are immaculate. It’s the best hotel experience I’ve had in Mexico, by FAR.
Daniel Ford, 5-night trip
Verified

10/10 Exceptional

It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
Oldemar, 3-night trip
Verified

10/10 Exceptional

Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
COREY, 4-night trip
Verified

10/10 Exceptional

Lovely beach and gorgeous rooms. Excellent friendly service.
Jennifer, 5-night trip
Verified

10/10 Exceptional

The service was outstanding!
Daniel, 5-night trip
Verified

10/10 Exceptional

Gorgeous hotel with amazing staff and service.
Whitney, 6-night trip
Verified

10/10 Exceptional

The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
Dominic, 6-night trip
Verified

10/10 Exceptional

Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Maria, 4-night trip
Verified

10/10 Exceptional

Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
Anamaria, 5-night trip
Verified

10/10 Exceptional

Beautiful property with amazing restaurants. Very large, quiet pools.
Lauren, 3-night trip
Verified

10/10 Exceptional

Gracias Grand Velas for making this trip relaxing, enjoyable, and truly memorable. My husband and I visited for a long weekend (but not quite long enough!) for my 40th birthday. We had private transportation to and from the resort which made traveling from the US seamless and stressful-free. When we arrived, we were immediately impressed with the beauty of this resort. Set in a tropical jungle oasis right along the beach of Riviera Maya, we took in the views of the lush green landscapes and bright purple flowers that lined the verandas. We also had the opportunity to see many of the local wildlife. After arriving in the lobby, we were introduced to our personal concierge Diana Lopez, who took great care of all our needs from check-in to check-out. By messaging through WhatsApp, she was able to confirm our dinner reservations and inform us of various activities within the resort each day we were there. We spent our mornings on the beach, afternoons by the Grand Class pool, and evenings in the various restaurants this resort has to offer. Each meal was memorable in its own way. We had the pleasure of dining at Frida (shout out to Ariel who not only made amazing food and drink recommendations but was also very entertaining), Chaka, Cocina de Autor (a Michelin star restaurant), and Lucca. The staff at each location truly made you feel like you were their top priority and went above and beyond to provide you with an exceptional experience. We will be back!
Beth, 4-night trip
Verified

10/10 Exceptional

Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
Rosa, 4-night trip
Verified

10/10 Exceptional

The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
Verified

10/10 Exceptional

We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
Abigail, 5-night trip
Verified

10/10 Exceptional

Amazing staff , amazing services
Mayelin, 4-night trip
Verified

10/10 Exceptional

I went to this resort for my son’s first birthday and it was exceptional. I chose the hotel because it was rated highly for its service geared towards babies and they exceeded my expectations.
Delenya, 2-night trip
Verified

10/10 Exceptional

Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Leticia, 7-night trip
Verified

10/10 Exceptional

Fantastic property. Our concierge, Jorge, was fantastic and went above and beyond!
Rahul, 5-night trip
Verified

8/10 Very good

Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
Maggie, 5-night trip
Verified

8/10 Very good

The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
Ivan, 8-night trip