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Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

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Reception
Private beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
Terrace/patio

Overview of Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

4.5 star property
Puerto Aventuras beachfront property with free water park, spa

8.4/10 Very good

320 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
The price is £323
Price available on 21/8/2022
Map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710
Main amenities
  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
Feel at home
  • Private hot tub
  • Separate bath and shower
  • Separate bedroom
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Xpu-ha Beach - 13 min drive
  • Xplor Theme Park - 14 min drive
  • Ferry to Cozumel - 18 min drive
  • Xcaret Eco Theme Park - 18 min drive
  • Quinta Avenida - 22 min drive
  • Playa del Carmen Main Beach - 25 min drive
  • Playa del Carmen Maritime Terminal - 25 min drive
  • Playacar Golf Club - 23 min drive
  • Akumal Beach - 22 min drive
  • Half Moon Bay - 25 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 18.2 miles/29.3 km
  • Airport shuttle (surcharge)
Map

About this property

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers a private beach where you can enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 15-minute drive of Xplor Theme Park. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy and hydrotherapy. Toro, one of 9 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this luxurious property include 7 bars/lounges, a nightclub and a fitness centre. Fellow travellers like the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Tennis

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
On-site PCR COVID-19 testing is available for a USD 150 on-site COVID-19 testing (PCR screening) is available for a fee
This information is provided by our partners.

At a glance

Hotel size

  • 577 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 5:30 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 40 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops
  • Swim-up bar
  • Private dining
  • 24-hour room service

Travelling with children

  • Free water park access
  • Mini golf
  • Local/corner shop

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Basketball
  • Volleyball
  • Golf lessons
  • Mini golf
  • Rock climbing
  • Ziplining
  • Karaoke
  • Pool table
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • 18 holes of golf
  • 3 outdoor pools
  • Free water park
  • Full-service spa
  • Golf clubhouse on site
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Jetted bath
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Tennis

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Spa

Rock Spa has 50 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Toro – This restaurant specialises in international cuisine and serves lunch and dinner.
Ciao – This restaurant specialises in Italian cuisine and serves breakfast and dinner.
Le Petit Cochon – This restaurant specialises in French cuisine and only serves dinner.
Los Gallos – This restaurant specialises in Mexican cuisine.
Dive – This poolside bar only serves light fare.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 90.00 per room (roundtrip)

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

On-site PCR COVID-19 testing is available for a USD 150 fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Frequently asked questions

Overall score and ratings

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Write a review

8/10 Very good

Claudia, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Gustavo, 1-night trip
Verified Hotels.com guest review

6/10 Good

Our second time at this resort. We chose it for the mini bar in our room for cocktails. There was a mini fridge with two Coronas in it. Room service said no cocktails to room. We were in building 1 next to the new construction it was impossible to nap during the day and found it very difficult to get a ride. We ended up walking with all our luggage to check out so we would be on time for our ride to the airport. Lastly. We made dinner reservations for two nights. The restaurants were over an hour behind. We ate all our meals at the buffets, extremely disappointing. Our first visit in 2019 was excellent, this trip The Hard Rock failed in my opinion.
Michele, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Jamaal Kaleef, 4-night trip
Verified Expedia guest review

6/10 Good

Poor service
Kambiz, 4-night family trip
Verified Expedia guest review

6/10 Good

Eric, 4-night trip
Verified Expedia guest review

6/10 Good

Great service, bad food
Huge hotel, excellent services, restaurants doesn not have quality food, and they try to sell you the membership when you arrive and when you left, that part is very uncomfortable
Julio, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best trips and was largely due to how great the resort was. Having the Sky terrace room with hot tub on roof was part of how amazing it was. The endless high end food choices really surprised us. Most all inclusive resorts in mexico the food is not great from my experiences. In addition, the staff was very consistently amazing. They will bring you food/drinks anytime/anywhere. It was obvious they loved their jobs. The beaches were private and you have a variety of areas to hang out depending on whether or not you wanted quiet or upbeat. There is plenty of room around all of the pools to spread out. We stayed on the Heavenly side which is adults only. We went over to the family side and was nice but lots of kids. We are sold on Hard Rock resorts and looking for everywhere else they have them.
Allen, 4-night romance trip
Verified Expedia guest review

8/10 Very good

The pools were too cold to go in. Why? There was way too much construction going on. They definitely favor members here. Lots of shows and areas just for them, I know that’s normal but this place was overboard with the members only amenities. All the best entertainment was members only. We snuck in. It was super clean and the staff was the absolute friendliest. The food was very good but not the best I’ve ever had.
Robert Steven, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing property, nice restaurants good food.
Alejandro, 3-night romance trip
Verified Expedia guest review