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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

4.5 star property
Puerto Aventuras beachfront property with 9 restaurants, free water park

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Photo gallery for Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Terrace/patio
Lobby
9 restaurants, breakfast, lunch, dinner served; international cuisine
Private beach, white sand, sun-loungers, beach umbrellas
Staircase
Escape to paradise at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, where luxurious amenities and endless activities await. Soak up the sun on the private beach or indulge in a rejuvenating massage at Rock Spa. With 9 restaurants serving international cuisine, free water park access, and a swim-up bar with live music vibes.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Pet-friendly
  • Bar
  • Pool
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels

Feel at home (6)

  • Private bathroom
  • Private hot tub
  • Separate bath and shower
  • Separate bedroom
  • Premium TV channels
  • Garden
The current price is £326
includes taxes & fees
14 Jul - 15 Jul

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Rock Royalty Level - Deluxe platinum, 1 king bed

1 bedroom, premium bedding, in-room safe, desk

Rock Royalty Level - Deluxe platinum, 1 king bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Designer toiletries
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim-up King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim-up King

Highlights

Balcony
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold king bed PURE allergy-friendly

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold king bed PURE allergy-friendly

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Separate bath and shower
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Platinum Sky Terrace, one king bed

Deluxe Platinum Sky Terrace, one king bed | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Platinum Sky Terrace, one king bed

7.2 out of 10
Good
(11 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Designer toiletries
  • 87 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold king bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Designer toiletries
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Platinum

Rock Suite Platinum | 1 bedroom, premium bedding, in-room safe, desk

Rock Suite Platinum

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
2 bedrooms
Premium bedding
  • 45 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Diamond, one king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Diamond, one king bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Designer toiletries
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold, two double beds

Deluxe Gold, two double beds | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold, two double beds

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Premium bedding
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

2 outdoor pools

Hard Rock Hotel Riviera Maya - All Inclusive

  • Pool
  • Spa
  • Airport transfer
  • Pet-friendly
7.8 out of 10, Good, 1,003 reviews
The price is £326
includes taxes & fees
14 Jul - 15 Jul
Hard Rock Hotel Riviera Maya - All Inclusive
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About the area

Map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710

What's nearby

  • Blu Riviera Maya - 19 min walk - 1.6 km
  • Puerto Aventuras Golf Club - 4 min drive - 2.1 km
  • Puerto Aventuras Marina - 5 min drive - 2.5 km
  • Dolphin Discovery - 5 min drive - 2.2 km
  • Oasis Beach - 5 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 64 min drive
  • Tulum Intl. Airport (TQO) - 84 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 18.2 miles/29.3 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Wai - ‬5 min walk
  • ‪The Market - ‬11 min walk
  • ‪Tequilla Bar - ‬10 min drive
  • ‪Ciao - ‬5 min walk
  • ‪Bloved Restaurant & Lounge - ‬10 min drive

About this property

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers a private beach where you can enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 15-minute drive of Xplor Theme Park. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy and hydrotherapy. Toro, one of 9 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this luxurious property include 7 bars/lounges, a nightclub and a fitness centre. Fellow travellers say great things about the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Tennis

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 577 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 5:30 AM
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 18 kg per pet)*
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Free on-site valet parking

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Designated smoking areas
    • Caters to adults only
LOB_HOTELS

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops
  • Swim-up bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • On a private beach
  • Tennis lessons
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Golf lessons
  • Ziplining
  • Karaoke
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Golf clubs on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • Adjacent to a golf course
  • 3 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Golf clubhouse on-site
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
ROOM

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
STAR_OUTLINE

Special features

Spa

Rock Spa has 50 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Toro – This restaurant specialises in international cuisine and serves lunch and dinner.
Ciao – This restaurant specialises in Italian cuisine and serves breakfast and dinner.
Le Petit Cochon – This restaurant specialises in French cuisine and only serves dinner.
Los Gallos – This restaurant specialises in Mexican cuisine.
Dive – This poolside bar only serves light fare.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 68 per person (return)

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
HELP_OUTLINE

Frequently asked questions

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offer free cancellation for a full refund?

Yes, Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, there are 3 outdoor pools.

Are pets allowed at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 18 kg per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available.

Is parking offered on site at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, an airport shuttle is available. The charge is USD 68 per person return.

What are the check-in and check-out times at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 5:30 AM. Check-out time is noon.

Is there an on-site casino at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (21-min drive) is nearby.

What is there to do at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive and nearby?

Have fun with on-site activities such as zip-lining, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, basketball and Pilates. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive also has 7 bars, a nightclub and a private beach, as well as a water slide, a fitness centre and private indoor hot tubs.

Are there restaurants at or near Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, there are 9 on-site restaurants, featuring international cuisine and poolside dining.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have rooms with private hot tubs?

Yes, each room has a indoor private hot tub and a jetted bath.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Restaurant
Adults
Entertainment
Beach
Children
Family friendly
Trip

What guests liked

  • Food was decent and dining experiences were enjoyable at the property's restaurants. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Overall great resort!
5-night trip

10/10

Excellent service from all staff. Very good food and services in all restaurants visited so far.
1-night trip

10/10

Best resort ever
3-night trip

6/10

Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
6-night trip

10/10

STAFF WAS SUPER NICE AND PROFESSIONAL. DRINKS AT THE BAR WERE GREAT.
7-night trip

10/10

loved it all
2-night trip

10/10

Great service and food
5-night trip

10/10

Three pool options with one being adults only was great. The staff and guest were all very friendly.
8-night trip

2/10

They were rude and not accommodating
4-night trip

10/10

Loved the upgrades made since I was there last.
5-night trip

10/10

Amazing property
3-night trip

10/10

This was a wonderful experience!!! The property is amazing!!
7-night trip

8/10

Very good food
3-night trip

10/10

I loved everything about this resort. The food was amazing, the staff was very professional and polite. My girlfriend and I will definitely be checking out more hard rock adult only locations in the future.

10/10

My husband and I stayed here for 9 nights 10 days and everything was absolutely perfect. We loved how polite and friendly everyone was with us from when we arrived until when we left. Hotel was beautiful, our room was exactly as pictured, drinks were 10/10, the different pools were big (we loved that there was an adults only side and a family side), food was delicious and the beach was out of this world👌 The service was top notch and we loved how there was 24 hour room service. We really enjoyed staying here and we’re hoping to visit another HARD ROCK soon!
9-night trip

10/10

The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
6-night trip

2/10

Do not spend any money in this hotel. We went 30 people for family reunion and no one was happy with this hotel. No good food, limited variety of food, worst grade alcohol.
3-night trip

6/10

Food options were not the greatest and mixed drinks were hit or miss and too sweet. Overall stay was not not bad.
5-night trip

10/10

Good!
7-night trip

4/10

Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
4-night trip

10/10

Tried to get into a couple restaurants and could t get reservation during our week stay. More availability for restaurants.
6-night trip

8/10

The staff was very good and very helpful, the property nice and clean and very pretty. The only thing I was not to liking was the sales pitch and not taking a persons no and trying to many times to get a person to buy in. Also being pushed aside for transportation to your room when new customers came in
9-night trip

8/10

I really had a good time, minus the food options. I thought it could have been better quality overall.
4-night trip

6/10

Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
5-night trip

6/10

The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
5-night trip