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Ana y Jose Hotel & Spa Tulum

4.5 star property
Upmarket beachfront hotel with spa, near Tulum Beach

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Photo gallery for Ana y Jose Hotel & Spa Tulum

Terrace/patio
Terrace/patio
Private beach, white sand, sun-loungers, beach umbrellas
2 restaurants, breakfast, lunch, dinner served; international cuisine
40-inch Smart TV with satellite channels, TV, iPod dock
VIP Access

Reviews

9.0 out of 10
Wonderful
Placing you just steps from Tulum Beach, Ana y Jose Hotel & Spa Tulum offers a private beach where you can enjoy beach umbrellas, beach massages and beachside drinks. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. ANA Y JOSE, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a rooftop terrace, a free kid's club and a bar/lounge.

Popular amenities

  • Airport transfer
  • Pet-friendly
  • Pool
  • Bar
  • Non-smoking
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Free children's club
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach club on site
  • Beach towels

Feel at home (6)

  • Children's club (free)
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is £258
includes taxes & fees
20 Apr - 21 Apr

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Room, 4 Bedrooms (Casa de agua)

Premium bedding, down duvets, minibar, in-room safe

Family Room, 4 Bedrooms (Casa de agua)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 10
  • 3 King Beds

View all photos for Villa (Coba)

40-inch Smart TV with satellite channels, TV, iPod dock

Villa (Coba)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2021
  • Sleeps 6
  • 3 King Beds

View all photos for Superior Room, Garden View

Terrace/patio

Superior Room, Garden View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Sofa bed - twin
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Ocean View (Feelings)

Premium bedding, down duvets, minibar, in-room safe

Room, Ocean View (Feelings)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Jungle View)

40-inch Smart TV with satellite channels, TV, iPod dock

Suite, 2 Bedrooms (Jungle View)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Separate bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Room, Garden View (Charming)

Premium bedding, down duvets, minibar, in-room safe

Room, Garden View (Charming)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Ocean View (Charming)

40-inch Smart TV with satellite channels, TV, iPod dock

Room, Ocean View (Charming)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Nomade Tulum

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
8.8 out of 10, Excellent, 640 reviews
The price is £247
includes taxes & fees
5 May - 6 May
Nomade Tulum
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About the area

Map
Carretera Tulum Boca Paila Km 7, Tulum, QROO, 77780

What's nearby

  • Tulum Beach - 1 min walk - 0.1 km
  • Ven a la Luz Sculpture - 7 min walk - 0.6 km
  • Tulum National Park - 4 min drive - 3.6 km
  • Tulum Mayan Ruins - 14 min drive - 9.6 km
  • Playa Paraiso - 16 min drive - 5.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 103 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Checkpoint Ciao - ‬6 min walk
  • ‪Chambao - ‬2 min walk
  • ‪Holy Deer Café by Deer Tulum - ‬5 min walk
  • ‪Taboo Beach Club - ‬2 min walk
  • ‪Ziggys Beach Club - ‬2 min walk

About this property

Ana y Jose Hotel & Spa Tulum

Placing you just steps from Tulum Beach, Ana y Jose Hotel & Spa Tulum offers a private beach where you can enjoy beach umbrellas, beach massages and beachside drinks. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. ANA Y JOSE, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a rooftop terrace, a free kid's club and a bar/lounge.

All-inclusive

All-inclusive room rates at Ana y Jose Hotel & Spa Tulum are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 32 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)
    • Free children's club

Pets

    • Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free secured, uncovered on-site self-parking
    • Free secured, uncovered on-site valet parking
    • On-site parking includes off-street options

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:30 AM–11:30 AM
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Private dining
  • Private picnics
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's menu
  • Children's games
  • Toys
  • Beach toys
  • Art supplies
  • Children's books
  • Baby bath

What to do

  • On a private beach
  • Beach club (surcharge)
  • Winery release events
  • Free use of nearby fitness centre

Working away

  • Meeting room
  • Co-working spaces
  • Conference space (1507 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 8 buildings/towers
  • Built in 1984
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness centre
  • An outdoor pool
  • Designer shops on-site
  • Full-service spa
  • Massage/treatment rooms
  • Wine-tasting room
  • Double-glazed windows
  • Banquet hall
  • Reception hall

Accessibility

  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Handrails in stairwells
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 40-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Alarm clock
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished and decorated
  • Heated floor (bathroom)

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs
  • Recycling
STAR_OUTLINE

Special features

Spa

OM SPA has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

ANA Y JOSE – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
EMBLEMA – This bistro serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Deposit: MXN 2000 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: MXN 380 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach access
    • Beach towels
    • Concierge service
    • Fitness centre access
    • Housekeeping
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Pool access

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 4940 per vehicle (return. Maximum occupancy 7)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 700 per pet, per night

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Parties and events are allowed on site.
Long-term renters welcome.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

ANA Y JOSE
ANA Y JOSE CHARMING
ANA Y JOSE CHARMING HOTEL
ANA Y JOSE CHARMING HOTEL Tulum
ANA Y JOSE CHARMING Tulum
ANA Y JOSE HOTEL
HOTEL ANA Y JOSE
Ana y Jose Charming Hotel Tulum
Ana y Jose Charming Hotel
Ana y Jose Charming Tulum
Ana y Jose Charming
Hotel Ana y Jose Charming Hotel And Spa Tulum
Tulum Ana y Jose Charming Hotel And Spa Hotel
Hotel Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel And Spa Tulum
Ana y Jose Charming Hotel Spa
Ana Y Jose Charming Tulum

Frequently asked questions

Is there a pool at Ana y Jose Hotel & Spa Tulum?

Yes, there's an outdoor pool.

Are pets allowed at Ana y Jose Hotel & Spa Tulum?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of MXN 700 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Ana y Jose Hotel & Spa Tulum?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Ana y Jose Hotel & Spa Tulum?

Yes, an airport shuttle is available. The charge is MXN 4940 per vehicle return.

What are the check-in and check-out times at Ana y Jose Hotel & Spa Tulum?

Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

What is there to do at Ana y Jose Hotel & Spa Tulum and nearby?

Ana y Jose Hotel & Spa Tulum has a private beach, a spa and an outdoor pool, as well as a fitness centre and a garden.

Are there restaurants at or near Ana y Jose Hotel & Spa Tulum?

Yes, there are 2 on-site restaurants, featuring beachfront dining, international cuisine and garden views.

Does Ana y Jose Hotel & Spa Tulum have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Ana y Jose Hotel & Spa Tulum like?

Ana y Jose Hotel & Spa Tulum is a short 1-minute walk from Tulum Beach and 7 minutes' walk from Ven a la Luz Sculpture.

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Ana y Jose Hotel & Spa Tulum Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

We greatly enjoyed Villa Coba, with the private pool and jacuzzi. Excellent breakfast right by the beach. Very happy with the service, friendly and helpful staff
Alexander, 6-night trip

10/10 Exceptional

This hotel was wonderful, the location, the comfort in the rooms, the food, the service. I really recommend this hotel, after doing a lot of research I found the right one. I will definitely be back. Thank you Melissa, Rafael, Maria for your attention.
GABRIELA, 4-night trip

10/10 Exceptional

Definitely a location I would visit again. It was such a great experience. ALL of the staff was always very helpful and attentive to our needs. We had a group of 8 and there were absolutely no complaints. The food was excellent, beautiful beach and great amenities. Thanks for making my brother's birthday trip an amazing one
TAMIKA, 4-night trip

10/10 Exceptional

Beautiful place, perfect hospitality
Absolutely beautiful place. Everyone was so welcoming there and the food was amazing. We loved Omar! Such a great sense of humor and made every meal/drink even more enjoyable!!
5-night trip

10/10 Exceptional

The service was great Rafael & Paulina are top class.
Elios, 5-night trip

10/10 Exceptional

I loved my stay at this place! Very friendly staff, and a beautiful hotel! I think the pool area could’ve been a bit bigger, but the beach made up for it! The food was definitely exceeding my expectations! Very great quality food.
Dania Sara, 3-night trip

10/10 Exceptional

amazing stay and service
Domenic, 2-night trip

10/10 Exceptional

Beautiful hotel
Beautiful hotel next to the beach.
Claudia, 1-night trip

2/10 Poor

Price was way up horrible service
Policarpio, 1-night trip

10/10 Exceptional

Everything was perfect. Everybody was helpful. I will go back if I ever go back to Tulum. Celebrated my husbands birthday. Had ordered a cake. They made it so nice with music and singing. I was very touched, more than I expected. Clean and everybody is very attentive. The airport shuttle was working very well too.
Dagmar, 5-night trip

8/10 Very good

The property was well maintained and offered a boutique feel, which we loved! However we were not expecting families to select this property because there are no kid amenities here? The beach service was lacking too, they only came around maybe every 3 or so hours. Housekeeping was inconsistent as well. The food was absolutely amazing here!!
Kathy, 3-night trip

2/10 Poor

This is a perfect case of false advertisement. It's a horrible hotel, I felt I was in a Netflix horror movie. I left the hotel did not get refund or credit. That was $4,500 down the drain.
Hassam, 6-night trip

8/10 Very good

Beautiful small hotel, good food, amazing beach and comfortable beds. Great food. We were in one of their new suites which was beautiful but noisey at night which didn’t bother us. The view from the balcony was not the best but the beach made up for any negative things. Would stay here again

10/10 Exceptional

Beautiful, bougie, easy! Amazing food and staff!
We LOVED our stay at Ana y Jose! Four friends got out of Dodge, and headed to Tulum for an all-inclusive, relaxing ladies weekend - we couldn’t have picked a better spot to land. They were attentive in advance, asking for our flight and shuttle information (and offering to help), and were incredibly sweet, kind, funny, and professional during our stay. Melissa is the head concierge and she was a ray of sunshine popping up everywhere! There wasn’t a thing we asked for (recommendations, taxis, getting ourselves locked out of our safe, etc) that she didn’t help with immediately. William and Maria (Mary) were our breakfast servers everyday and we had so much fun with them. Loved getting to know them a little bit and being able to relax into the stay so authentically. Mario was our dinner server every evening and similarly, we just loved getting to know him, learning new words from him (we had a fluent Spanish speaker with us, so communication was fairly easy), and seeing a friendly face every evening. They remembered a food allergy amongst us and went above and to bring her amazing dishes, brought us drinks (coffee, tea, margs) to at they knew we liked, and didn’t scrimp on presentation. Perfecto! The property is beautiful and does a wonderful job using the space to create a home-like but also bougie experience. The beach is beautiful, of course! We never fought for a lounge chair or even a spot in one of the shade lounges. We can’t recommend this place enough!
Kathryn, 3-night trip

6/10 Good

Waste of money
The room was damp and cold, and smelled bad. We barely had warm water in the shower. The cleaning was good and room in okay shape. But it smelled bad and damp all day and all the pillows etc smelled damp. Really not nice. The food was also really bad and so expensive, do not recommend eating there. General Tulum is awful, wish we hadn’t traveled here but stayed in Mexico City. The make you pay for everything. We bought a bottled water at the restaurant and took the bootle to refill it, but housekeeping saw it and noted it as being taken from the minibar and charged us 255mex pesos. It is insane! The toilet smelled really bad and they clearly have issues with their sewage system! All power also went out one night. It was a waist of time and money staying there. So glad we finally left! And don’t drink the “filtered” water in the room. Both me and my husband got sick.
Mirela, 3-night trip

10/10 Exceptional

Amazing
Calvin, 4-night trip

2/10 Poor

Local thief’s broke in to our room broke into the safe and stole all are money and jewelry We reported to the local police and hotel management have videos of the break in. The hotel have donde nothing for compensate our losses worst resort ever be aware.

10/10 Exceptional

Service is excellent! I spent 3 nights and had a relaxing, peaceful time. It rained a lot and I ordered room service for dinner two nights and the food was really delicious and healthy. Omar deserves a special shoutout for being a fantastic and hilarious waiter. He recommended meals that were superb. My last night I ate at the restaurant and wasn’t feeling well, and he recommended the grilled fish and quinoa risotto, since they were light. Great choice. The spa services are a must! I had the best facial and massage, 70 minutes each, by I think, Abigail? I booked one for each day. Just amazing! My room was large and had everything I could want. The beach when it stopped raining, was fantastic! My last day the sun came out and while it was not hot, nice breeze, I still got sunburnt. This was my first solo trip and thanks to Ana y Jose, it was perfect due to staff and amenities. I will definitely stay there again when I visit.
Dionne, 3-night trip

4/10 Fair

Like everything in Tulum…. Massively overpriced and you are only viewed as a money extraction opportunity. This is a 2.5 star hotel with a few cute touches. If the room was a third of the price I’d give it a 5 star rating, but at what we paid, and how they continued to treat us as an ATM… I’m disgusted. EVERYTHING is extra. You want in-room coffee at $800 nightly?-No! You pay! You want the room upgrade you were promised? No! You pay! You want anything other than bread and fruit for breakfast? No! You pay! You want WATER? No! You pay! Many of the staff were awesome! Truly we we’re treated well. The food is authentic and great, Rafael at the beach and front desk staff tried hard. The problem with the hotel is the owner/management. You ARE NOT there to be given value or have a remarkable experience. You are there for their pockets only. The hotel is older and I can even see it as charming. The rooms were fine and there are a lot of cute things about the people. Tulum at large sucks.
David, 3-night trip

8/10 Very good

Juliana, 4-night trip

10/10 Exceptional

Oasis
Lazaro, 1-night trip

10/10 Exceptional

Una gran opción en Tulum, un excelente trato, gran cocina y una atención personalizada.
JOSE ALBERTO GONZALEZ, 3-night trip

10/10 Exceptional

MARIBEL, 5-night trip

10/10 Exceptional

EXCELENTE LUGAR
excelente atencion, lugar increible
Mario, 2-night trip

10/10 Exceptional

Michael, 3-night trip