We booked a “premium room” but the premium feel was absent, unfortunately.
The greeting on checkin was fine, but upon arriving in the room the coffee spilt down the wall, runs over the skirting board and small patch on the floor were the give-away for the standards employed here. Yes, we could have complained, but spare time was not on our side as this was a busy business trip. Come shower time the raindrop shower head leaks water from above it, the bathroom door was quite water damaged (the wrong type of door for the use, if not sealed) and the two bath sheets had holes.
Breakfast looked barely cooked (which we did mention) so we grabbed something elsewhere - another wasted cost.
I have fed back complaints to the hotel, but a week on there remains no response, so I guess none of this is news to them.
On the plus side, the bed was comfortable, the equipment in the room good and the staff friendly. The location is the main plus point. On balance, I doubt we’d return as the return on expense really isn’t there (in our view). Perhaps if we’d have chosen a more basic experience it would have been better.