The Explorean Cozumel - All Inclusive

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Private beach, free beach cabanas, sun-loungers, beach umbrellas
Outdoor pool, free pool cabanas, pool umbrellas
Outdoor spa tub
Outdoor pool, free pool cabanas, pool umbrellas

Overview of The Explorean Cozumel - All Inclusive

VIP Access

The Explorean Cozumel - All Inclusive

4.0 star property
All-inclusive beachfront property with spa, near Arrecifes de Cozumel National Park

9.0/10 Superb

372 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is £250
Price available on 25/8/2022
Map
Carretera a Chankanaab km 7.5, Zona Hotelera Sur, Cozumel, QROO, 77600
Main amenities
  • Daily housekeeping
  • On a private beach
  • Marina
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Steam room
  • Free use of bicycles
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
Feel at home
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Chankanaab National Park - 3 min drive
  • Paradise Beach - 10 min drive
  • Mr. Sancho's Beach Club - 9 min drive
  • Playa Mia Grand Beach and Water Park - 9 min drive
  • Palancar Beach - 14 min drive
  • Ferry to Cozumel - 249 min drive
  • Xcaret Eco Theme Park - 258 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 22 min drive

About this property

The Explorean Cozumel - All Inclusive

The Explorean Cozumel - All Inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas and beachside drinks. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and body scrubs. Offering pool views, Lool Kan serves regional cuisine and is open for breakfast, lunch and dinner. Other features of this upmarket property include a marina, a poolside bar and a fitness centre. The helpful staff and beach location get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Snorkelling excursions

Land activities

Cycling

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 56 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • Snack bar/deli

What to do

  • On a private beach
  • Free beach club
  • Fitness classes
  • Yoga classes
  • Ecotours

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Conference space (1561 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free beach cabanas
  • Free bike hire
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 14 buildings/towers
  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Marina
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Snorkelling excursions

Land activities

Cycling

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities

Spa

Spa Na' Ha' has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Dining

Lool Kan – Overlooking the pool, this restaurant specialises in regional cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.44 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

This property does not have lifts.

On-site parties or group events are strictly prohibited.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Explorean Cozumel
Explorean Cozumel All Inclusive
Explorean Cozumel All Inclusive All-inclusive property
Explorean All Inclusive All-inclusive property
The Explorean Cozumel - All Inclusive Cozumel
Explorean All Inclusive Hotel
Explorean Cozumel All Inclusive
Hotel The Explorean Cozumel - All Inclusive Cozumel
Cozumel The Explorean Cozumel - All Inclusive Hotel
The Explorean Cozumel All Inclusive
Explorean Cozumel All Inclusive Hotel
Explorean All Inclusive
Hotel The Explorean Cozumel - All Inclusive
The Explorean Cozumel - All Inclusive Cozumel
The Explorean Cozumel - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

9.3/10

Staff & service

8.7/10

Amenities

8.7/10

Property conditions & facilities

8.9/10

Eco-friendliness

6/10 Good

The Explorean is connected to Fiesta Americana. When you stay you can wander over to Fiesta Americana and eat at the restaurants there etc. It is on the ocean but not the beach. Individuals that work there are very kind and helpful. The rooms were comfortable and clean. The grounds are a wee bit run down, tiles missing from the pool, litter on the grounds etc. The pool is in the entry way to the hotel and is on the small side. It is nice and quite especially compared to the more party atmosphere of Fiesta Americana.
Christine, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ten Days at Explorean
What a great place! We thoroughly enjoyed the setting amongst the trees and the taste of local cuisine. It was a bonus to find daily excursions were a part of our “all-inclusive”. We fell in love with all the staff and excursion teams and are looking forward to getting our adult children to join us there for a family vacation!
Douglas, 10-night trip
Verified Hotels.com guest review

6/10 Good

Why would you demote your best employee? We have been coming to Explorean for 3 years now. Knowing this year the beach services were closed, the saving grace was going to be Roberto behind the Exp bar. When we arrived we were told he was a waiter in Asian restaurant. What? While all the food here is fantastic, Asian restaurant is the least popular. I asked a manager why Roberto wasn't behind the bar anymore. He stated we rotate our people every 4 months. I got no response when I said that I've been coming here for 3 years, that's never been the case. The new "bartenders" were breathing humans, capable of making a drink. But they had no personality, no care, no likability. I'm sure they are nice people, but Roberto made the Explorean what it is/was. He was always very warm, welcoming, caring and would surprise you with things you didn't even know you wanted. As a business owner/traveler, everyone knows you put the best of the best behind the bar. I can't fathom any reason he would be moved from this spot. One evening, we went to the bar for a drink. There were multiple employees on their cell phones, face down, took about a minute before anyone realized we were there. This would have never been the case with Roberto back there. There are other great employees in FA from years past who weren't "rotated". I have recommended 12 people people to this resort who loved it. I will no longer recommend, or attend if this is how business is going to be. Aaron&Miguel are great at FA!
Ryan, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

We really enjoyed our stay at the Explorean! We needed a quick getaway just to take some time to relax and they truly exceeded our expectations. We were greeted with a refreshing welcome beverage and were immediately looked after. It was nice that we got to use the facilities at the large hotel but also have a safe haven at the Explorean. It was so quiet and peaceful. The food at the Explorean was nice for an all-exclusive (the fish tacos at the larger hotel were great!). From being brought a breakfast basket each morning to being well taken care of by the pool, we really have no regrets about booking this last-minute trip.
Camille Jasmin, 3-night romance trip
Verified Expedia guest review

6/10 Good

No perks offered
Caspar, 1-night family trip
Verified Expedia guest review

6/10 Good

The beach access and services were all shut down, this is one of the main features of this property, and the reason we booked this vacation. We were unaware this situation existed, and will not return if this is not resolved and re-opened. Expedia did not share this information during our booking and this was a complete bait and switch concerning what amenities, beware if you book anything with them that the services are truly offered because this was not the case with our vacation. The staff who serve you drink and food are fantastic and top shelf, another great aspect of the Explorean, the excursion staff provide for great fun, and would recommend during the excursions that are included.
Craig, 7-night family trip
Verified Expedia guest review

2/10 Poor

Chase Daly, 7-night trip
Verified Travelocity guest review

10/10 Exceptional

This resort was amazing. It was so peaceful and relaxing I didn’t now want to come home! The staff was amazing. The food was impeccable, the head server Arturo and staff hands down made our experience one not to forget. The excursions included were amazing and not over crowded. The only downside is room service was very hard to get due to coming from the main resort.
Tiana, 7-night family trip
Verified Expedia guest review

8/10 Very good

Don't visit until the beach facilities are open
My husband and I stayed here early in 2021, before the beach closure. We loved it so much that we brought our whole family back - only to find that the beach facilities are closed and the pool is in a bad state of disrepair. The hot tub was not hot. I would highly recommend this hotel AFTER these two problems are sorted out, but I wouldn't stay again until then.
Deborah, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Decent, but needs some updates
The hotel is great and has a very cool vibe. Much quieter and more chill than the larger front part of the resort. The food was pretty good - typical of most resorts. Drinks were good depending on which bartender was making them, and if you had a buck or two in your hand when you went up. I would probably come back to stay here when they revitalize the pool area and get the beach amenities back open - until then, there are better places to stay in Cozumel.
6-night trip
Verified Hotels.com guest review