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Princess Family Club Riviera

5.0 star property
Upmarket beachfront resort with spa, near El Camaleón Mayakoba Golf Course

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

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Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board
On the beach, white sand, sun-loungers, beach umbrellas
20 bars/lounges, swim-up bar, poolside bar, beach bar
Sports facility

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Free breakfast
    Free breakfast
  • Spa
    Spa
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 12 restaurants and 20 bars/lounges
  • Full-service spa
  • 12 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 6 outdoor tennis courts
  • Health club
  • Beach umbrellas
  • Beach sunloungers
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
The price is £174
includes taxes & fees
3 Dec - 4 Dec

Room options

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Showing 2 of 2 rooms

View all photos for Family Room (Club)

Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board

Family Room (Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

Similar properties

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8.0 out of 10, Very good, (3286)
The price is £151
includes taxes & fees
1 Dec - 2 Dec
Grand Riviera Princess - All Inclusive
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About the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 18 min walk - 1.6 km
  • Gran Coyote Golf - 6 min drive - 3.3 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.5 km
  • Punta Esmeralda Beach - 12 min drive - 5.0 km
  • Playa del Carmen Main Beach - 18 min drive - 9.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13 miles/20.9 km

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Privilege Lounge - ‬16 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera

At Princess Family Club Riviera, you can spend time at the beach enjoying beach umbrellas, volleyball and beachside drinks, plus you'll only be within a 10-minute drive of El Camaleón Mayakoba Golf Course. 12 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Serving international cuisine, Buffet Family Club is one of 12 restaurants and 20 bars/lounges. Other highlights at this luxurious resort include a nightclub, a free kid's club and a poolside bar. Fellow travellers like the helpful staff and overall property condition.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, French, Spanish

At a glance

Hotel size

  • 144 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • 24-hour room service

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Shopping
  • Pool table
  • Scuba-diving nearby

Working away

  • Business centre
  • Conference space (27254 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 12 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • 6 outdoor tennis courts
  • Water slide
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Jetted
  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Buffet Family Club – This buffet restaurant specialises in international cuisine.
Verde – This buffet restaurant specialises in international cuisine. Open daily.
Naranja – This buffet restaurant specialises in international cuisine. Open daily.
Mama Mía – This theme restaurant specialises in Italian cuisine. Reservations are required. Open daily.
La Vaquería – This theme restaurant specialises in local and international cuisine. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu
Princess Family Riviera Carmen
Family Club Grand Riviera Princess
Princess Family Club Riviera Resort
Princess Family Club Riviera All Inclusive

Frequently asked questions

Does Princess Family Club Riviera offer free cancellation for a full refund?
Yes, Princess Family Club Riviera does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Princess Family Club Riviera?
Yes, there are 12 outdoor pools and a children's pool.
Are pets allowed at Princess Family Club Riviera?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Princess Family Club Riviera?
Yes, there's free self parking.
What are the check-in and check-out times at Princess Family Club Riviera?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
Is there an on-site casino at Princess Family Club Riviera?
No, this resort doesn't have a casino, but Riviera Gran Casino (11-min drive) is nearby.
What is there to do at Princess Family Club Riviera and nearby?
Have fun with on-site activities such as volleyball, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, basketball and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 12 outdoor swimming pools. Princess Family Club Riviera also has 20 bars, a nightclub and a water slide, as well as a Turkish bath, spa services and an arcade.
Are there restaurants at or near Princess Family Club Riviera?
Yes, there are 12 on-site restaurants, featuring international cuisine.
Does Princess Family Club Riviera have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Princess Family Club Riviera have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Princess Family Club Riviera like?
Princess Family Club Riviera is located a short 18-minute walk from Playa Xcalacoco.

Princess Family Club Riviera Reviews

Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Superbra hotell . vi älskar princess
Väldigt stor resort. Vi upplevde hotellet som väldigt bra och lyxigt. Vi bodde på family club delen som tyvärr låg längst bort från stranden, så fick åka små "golfbilsbussar" till stora poolen och stranden. Man kunde såklart gå också, men tog ca 8min. plus att när man har små barn orkar de inte. Barnpoolen med splash fanns nära rummet men tyvärr var det så hög ljudnivå av vattnet att vi inte ville vara där så.mkt. vi har 3 barn och den äldsta som är 9 år var för stor för splash poolen. 7 åringen tyckte det va kul men vill ha djupare pool. 3 åringen vågade inte va där pga att hon inte vill ha vatten i ögonen. Vi bodde på andra våningen. De som bodde under oss hade direkt tillgång till pool från rummet. Så man kunde gå till den avlånga poolen om man ville bada djupare där..Men kändes konstigt att bada utanför någons rum så det gjorde vi aldrig. Hade önskat att familjedelen var lite närmare stranden. Vi gick förbi villadelen och där hade man velat bo hellre. det var växlighet mellan main pool och stranden och lite avstånd. så man såg inte havet från poolen. Solstolarna ingick för hotellet. Vi betalade extra för platinum då fick man använda solstolarna med tjocka madrasser. man fick även tillgång till VIP poolen. men var rätt liten och inte så kul för barnen..så vi va aldrig där. Fanns många poolbarer.👍 och flera pooler. 👍 Maten var jättebra på bufféerna och de andra restaurangerna vi besökte var superbra. rummen var väldigt rymliga och bra för oss med 3 barn. vänlig personal.
Daniel, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Susana, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Enrique, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

maila, 4-night trip
Verified Expedia guest review

8/10 Very good

Staff and cleanliness were very good. But the property needs to be upgraded.
Densy, 5-night family trip
Verified Expedia guest review

4/10 Fair

Mary, 5-night trip
Verified Hotels.com guest review

6/10 Good

great place
Kristine Harris, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

I loved the vibe and the amenities available for families. The kids pool area was super cute and our room was very spacious and we enjoyed the touches like beach bag and beach toys that were provided for the children. I liked the daily activities and also liked the central location of the resort for when we did off site excursions. Overall good experience
Brenda Iliana Toscano, 5-night family trip
Verified Expedia guest review

8/10 Very good

We loved our stay! The room accommodated our family of 5. The wildlife was fun to see each day and the beach/ocean was a beautiful turquoise blue. We enjoyed trying all the restaurants for dinner. Amazing trip!
April, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Alejandra Paola, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

We arrived 9:40 pm because our flight was delayed. Our check in took 45 mins (the longest check in time for me) we had 3 kids with us that were tired and hungry. The check out was about 20 mins. The receptionists in both occasions were unfriendly and unwelcoming. Was charged two extra fees
Deyci, 1-night trip
Verified Expedia guest review

6/10 Good

En el hotel no hay wifi gratis. El personal del lobby GRAND RIVIERA es bastante grosera, tanto los del bar del lobby como los que están afuera recibiendo gente, bastante desagradables. La parte de family selection está perfecta para ir con niños pequeños, está apartada del resto del hotel y tiene su propio restaurante buffet con temática de piratas y su propia heladería para los niños. Todo el personal de family selection es muy amable. Las recamaras de family selection son amplias, limpias y modernas; tienen peluches, pantuflas y juguetes de arena como obsequio para los niños. El restaurante de pirata es muy bueno: el menú adecuado a niños pero también con variedad para adultos. Muy buen servicio por parte de Marilú y meseros. El area de alberca para niños con temática de pirata está muy bonita pero hay pocos lugares de sombra. Esta parte del hotel está lejos de la playa pero hay un carrito qué pasa constantemente haciendo el circuito para llevar gente. El snack bar de la playa que corresponde al family selection no es agradable, es una estructura de barras de madera sin protección contra el sol y está completamente forrada de malla ciclónica, hace mucho calor entre las 11:00 y 16:00 y la comida es mala. Por la noche no hay actividades para niños, el Show de la noche es para gente más grande. Durante las horas de sol 11:00-16:00 hay muy pocos espacios de sombra, el hotel tiene muchos caminos largos para llegar a albercas, etc y es pesado caminar bajo el sol.
Norma, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Jorge, 4-night trip
Verified Expedia guest review

8/10 Very good

Very good place.
Kirijan, 5-night family trip
Verified Expedia guest review

2/10 Poor

The toilet in my room was broken I told the service manager I they didn’t do nothing lavatory sink also broke in my sister-in-law room same problem with the toilet having cracked, the service in the bar areas terrible only the special restaurant the services are good, but not excellent. I not recommend this hotel. El toilet the mi habitación están roto también el lavatorio sink, el de mi cuñada también tenía el mismo problema, los dependientes te atiende con ma gana, solo en los restaurantes especializados estuvo mejor. Le deje saber del toilet con problemas y no le hicieron caso. No lo recomiendo
Yosvel Gonzalez, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great staff, delicious food and great pools
ADRIAN, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Kareema, 3-night trip
Verified Expedia guest review

6/10 Good

Geisy, 5-night trip
Verified Expedia guest review

8/10 Very good

Michelle, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The availability of food and drinks for the price was quiet good. Transportation is a bit pricy and some of the other expenses are too but over all a wonderful time.
Shannon, 6-night family trip
Verified Expedia guest review

2/10 Poor

Katherine, 5-night trip
Verified Expedia guest review

2/10 Poor

My family traveled to Princess Family Club Riviera in July 2024. Upon arrival, the lobby looks very nice but if you are staying at the “exclusive” family club you will need to check in downstairs in their own reception deck which only has one receptionist at all times to handle all matters. The room wasn’t terrible, they did provide beach toys for each kid and slippers… but our mini fridge and AC in the room did not cool well. The food at the buffet was fine but you will need to get lucky in order to each at one of their restaurants as their reservations get booked up quickly. The adult pools size were decent… but would’ve liked cleaner pool and pool-side area, especially considering the amount of coatis running around digging for food. Entertainment was poor. The entertainment crew played the same 2 games everyday for few minutes, and the same 3 zumba songs. At night, they did have silent party and singers but that’s about it. As for the kids… what a disappointment! The “water park” is actually three little water slides most suitable for a 3 year old. My 8 year old was so over it within the first 15 minutes. The kids club is 1 small space with a few old toys and gaming options. Ice cream parlor and kids buffet also very over-rated. Customer service was OK, we encountered some staff that were friendly and willing to help, and then others including the general manager who listened but with a careless affect and no resolution to issues.
Karla, 5-night family trip
Verified Expedia guest review

2/10 Poor

This resort is huge, and the staff do not provide you with instructions of where to go. The resort has golf cars but for a resort so huge, they should have more cars to move people around. There is only one elavator. The place has a dirty stanked water. It’s supposed to be all inclusive but they charge for internet, or better quality food, they have cheap liquor. Their main purpose is to sell you excursions. The entertainment choices are very poor. The big pool is at the end of the resort, you have to walk for a while. I give this place 3 starts. Do not go for the reviews that say it’s an excellent place. I don’t know why people will say that. This place customer service is extremely poor. Check in is at 3pm but the rooms are never ready and after traveling for hours, you still have to wait for your room. I will never recommend or visit this resort ever again.
Ligia, 4-night family trip
Verified Expedia guest review

2/10 Poor

This place ruined our family vacation! How can you possibly take a reception area seriously when it feels like walking into a Chuck E. Cheese with no games. First during check in they try to give you the room past 3:00pm. I had to be adamant that check in is @3 in order to get my room key. They gave it to me @3:12. They do this to everyone so be prepared. The staff didn’t give me a map or any instructions so I had to figure everything out this place on my own. There are cockroaches everywhere it’s disgusting. The rooms smell like sewage. Mind you I went with family members and we each had 4 rooms in total with the same experience. The food is AWFUL. I have never eaten tasteless food. Don’t even bother reserving for a restaurant as it’s always full. The staff are rude and don’t recognize you at all. The staff who hosted the silent party were the rudest human beings ever. The main pool looks nice but once you’re in it you feel dirty and the tiles are breaking so you think you’re stepping on glass. The “aquatic park” is more like a splash pad. The beach is ugly .. it was black. I asked the staff why it was so dark and he said the water that comes from the hotel goes there. I asked if the beach was even safe and he said some people get allergic reactions. It was terrible, terrible, terrible. I’ve been to many resorts and this by far is the worst place I’ve ever stepped foot in.
JENNIFER, 2-night family trip
Verified Expedia guest review

2/10 Poor

We lost 3 days of our vacation due to the hurricane. Granted the staff can’t predict or change the weather, but things could’ve been managed so much differently.
Jazmin, 5-night family trip
Verified Expedia guest review