The apartment staff called me 2 days before my arrival, to make sure my contact details were correct, and to give me information about how check in would work, and how the codes to access the apartment would be sent.
On the day, i was emailed the access codes and informed of my apartment number. When we entered the lobby, we were welcomed by 2 staff members who were very friendly and helpful, offering to take our bags for us, walked us to our apartment and showed us where some key things were in the apartment.
Every day we were there, they greeted us and wished us a nice day or to enjoy ourselves. The housekeeper was lovely and even recommended a place for us to have breakfast. Everything was quickly and efficiently sorted.
The apartment was so useful, being able to have a sitting room to relax before going to bed was invaluable and the apartment was kept in very good condition. Every day, they performed light housekeeping, which included the bed and cleaning certain areas.
We absolutely would come back here again whenever we come back to Edinburgh.