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Aquastar Hotel & Apartments

3.5 star property
Beachfront hotel with restaurant, near Costa Maya Port

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Photo gallery for Aquastar Hotel & Apartments

Exclusive Room, Private Pool, Ocean View | 1 bedroom, premium bedding, in-room safe, desk
Premium Room, 1 Bedroom, Bathtub, Oceanfront | Balcony view
Lobby sitting area
On the beach, fishing
Premium Room, 1 Bedroom, Bathtub, Oceanfront | View from room
Aquastar Hotel & Apartments, where the ocean meets relaxation. Enjoy refreshing cocktails at the poolside bar, savor meals at the restaurant, or unwind on sun loungers by one of two outdoor pools. The helpful staff has left a lasting impression on previous guests.
VIP Access

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Pet-friendly
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • 2 outdoor pools
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Concierge services
  • Tour/ticket assistance

Feel at home (6)

  • Television
  • Terrace
  • Daily housekeeping
  • Premium bedding
  • 2 outdoor pools
  • Snack bar/deli

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Premium Apartment, 2 Bedrooms, Sea View

Premium Apartment, 2 Bedrooms, Sea View | 1 bedroom, premium bedding, in-room safe, desk

Premium Apartment, 2 Bedrooms, Sea View

Highlights

Air conditioning
Kitchen
Fridge
Flat-screen TV
Premium bedding
2 bedrooms
Private bathroom
Rainfall showerhead
  • 30 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Quadruple Room, 2 Double Beds

1 bedroom, premium bedding, in-room safe, desk

Superior Quadruple Room, 2 Double Beds

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms | 1 bedroom, premium bedding, in-room safe, desk

Premium Apartment, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Kitchen
Fridge
Flat-screen TV
Premium bedding
2 bedrooms
Private bathroom
Rainfall showerhead
  • 30 sq m
  • Sleeps 6
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, No Windows

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Partial Sea View

Superior Room, 1 King Bed, Partial Sea View | View from room

Superior Room, 1 King Bed, Partial Sea View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View | 1 bedroom, premium bedding, in-room safe, desk

Exclusive Room, Private Pool, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private pool
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Bedroom, Bathtub, Oceanfront

Premium Room, 1 Bedroom, Bathtub, Oceanfront | Jetted bathtub

Premium Room, 1 Bedroom, Bathtub, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Rainfall showerhead
Jetted bath
Private bathroom
Shower/bath combination
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior with Partial Sea View

1 bedroom, premium bedding, in-room safe, desk

Suite Junior with Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

1 bedroom, premium bedding, in-room safe, desk

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Room Executive

1 bedroom, premium bedding, in-room safe, desk

Room Executive

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Room Superior with View

1 bedroom, premium bedding, in-room safe, desk

Room Superior with View

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2-Bedroom Apartment Superior

1 bedroom, premium bedding, in-room safe, desk

2-Bedroom Apartment Superior

  • Sleeps 6
  • 1 Single Sofa Bed, 1 Double Bunk Bed, 1 Double Bed and 1 King Bed

View all photos for Suite with Ocean View

1 bedroom, premium bedding, in-room safe, desk

Suite with Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Map
Carretera Mahahual, Xcalak Km 0.5, Mahahual, QROO, 77728

What's nearby

  • Mahahual Beach - 1 min walk - 0.0 km
  • Mahahual Lighthouse - 6 min walk - 0.6 km
  • Dolphin Discovery - 4 min drive - 2.2 km
  • Maya Water Park - 5 min drive - 2.5 km
  • Maya Chan Beach - 16 min drive - 8.4 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 131 min drive

Restaurants

  • ‪The Krazy Lobster - ‬6 min walk
  • ‪Tequila Beach Club - ‬1 min walk
  • ‪Blue Kay Mahahual - ‬1 min walk
  • ‪Yaya Beach - ‬11 min walk
  • ‪Blue Bay Beach Club - ‬1 min walk

About this property

Aquastar Hotel & Apartments

Aquastar Hotel & Apartments puts you a short five-minute drive from Costa Maya Port. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this Mediterranean hotel include a snack bar/deli and a terrace. Fellow travellers say great things about the helpful staff.

Languages

English, French, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 23 rooms

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • Pets allowed*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • On-site parking only available on request

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • On the beach
  • Ecotours
  • Boat tours
  • Fishing
  • Snorkelling nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Bike hire
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Mosquito nets
  • 2 outdoor pools
  • Mediterranean architecture
ROOM

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Premium bedding

Freshen up

  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
MONETIZATION_ON

Fees & policies

Pets

  • Pets are allowed for an extra charge of MXN 498 per pet, per stay

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Aqua Star Hotel Apartments Mahahual
Aqua Star Hotel Apartments
Aqua Star Mahahual
Aqua Star Hotel Apartments
Aquastar & Apartments Mahahual
Aquastar Hotel & Apartments Hotel
Aquastar Hotel & Apartments Mahahual
Aquastar Hotel & Apartments Hotel Mahahual
HELP_OUTLINE

Frequently asked questions

Does Aquastar Hotel & Apartments offer free cancellation for a full refund?

Yes, Aquastar Hotel & Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Aquastar Hotel & Apartments?

Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Aquastar Hotel & Apartments?

Yes, pets are welcome. There's a charge of MXN 498 per pet, per stay.

What are the check-in and check-out times at Aquastar Hotel & Apartments?

You can check in starting at 3 PM. Check-out time is noon.

What is there to do at Aquastar Hotel & Apartments and nearby?

Have fun with on-site activities such as fishing and boat tours. Additional recreation on-site includes ecotours. Aquastar Hotel & Apartments also has 2 outdoor pools.

Are there restaurants at or near Aquastar Hotel & Apartments?

Yes, there's an on-site restaurant.

What's the area around Aquastar Hotel & Apartments like?

Aquastar Hotel & Apartments is a short 19-minute walk from Costa Maya Port and 5 minutes' walk from Mahahual Lighthouse.

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Aquastar Hotel & Apartments Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Beach
Location
Restaurant
Bathroom

Reviews

6/10 Good

Was clean but very small
Lleymi, 1-night trip

8/10 Very good

Beautiful views of the sea from the Ocean-view rooms! Staff, notably Alessandra the concierge, was very friendly and helpful! It was very windy during our stay, so the sargassum/seaweed built up horribly right in front of the hotel, but walking down the malecon a few blocks gets you to a really nice beach area. Lots of restaurants to choose from including the one at the hotel which served decent food and drinks. I would definitely recommend this area and hotel to others.
Barbara, 4-night trip

10/10 Exceptional

Excellent location - loved the jacuzzi.
4-night trip

8/10 Very good

I recommend

One of the nicest hotels in the area with good location. Need a hair dryer in the rooms. Had its own restaurant beach club. The beach entrance is rocky. Nicer beaches further down the malacon. I would stay here again
View from rooftop pool
Main pool overlooks the ocean
Darlene, 2-night trip

8/10 Very good

Great location and confortable
Oscar, 2-night trip

6/10 Good

Not the best experience.
Eduardo, 3-night trip

10/10 Exceptional

Great location, clean,great service we live the pool
Sandra, 1-night trip

6/10 Good

😊
Vicent, 1-night trip

10/10 Exceptional

We enjoyed the hotel so much that we extended our stay!
Glenda, 1-night trip

10/10 Exceptional

Chingon
Diego, 1-night trip

8/10 Very good

Good location, pool is right on the boardwalk, also rooftop pool, pool and beach loungers. Clean comfortable rooms

8/10 Very good

Good location. Free parking. Beachfront. Spartan but adequate rooms. Friendly and helpful staff.

8/10 Very good

My family and i liked the hotel. A little problem with the hot water from the shower and also, there were no iron or ironing boars in the apartment. Apart from that i would give the hotel 9
Carmelito, 1-night trip

8/10 Very good

Overall a good place but it's a little outdated. The staff is very friendly and helpful.
Cid, 2-night trip

10/10 Exceptional

.
Rodrigo, 4-night trip

4/10 Fair

The property looks nice outside. It’s the interior that needs a lot of TLC. No closet, No luggage rack, towers & sheets are old, dirty, stained. The restaurant is good
Angelica, 4-night trip

8/10 Very good

Nice quite property. Sargasumm was terrible beach front.
Maynor, 2-night trip

10/10 Exceptional

Myself and hubby love this hotel. It's not our first stay here and definately won't be our last. Safe and a walk away from almost everything. Safe and clean also. Thank you.

8/10 Very good

We got the room with the private pool and it was really nice. Staff was very helpful . The only thing is there is no mini fridge in the room.
wan chi, 3-night trip

4/10 Fair

Unfortunately the beach was in terrible condition but is not hotel’s fault
Enrique, 1-night trip

8/10 Very good

So far so goos

I did not get hot water for the shower, but at least the water was no cold. The water smell strange. Everything else was good.
Jose Antonio, 2-night trip

4/10 Fair

the music which would have been alright at 7:30am if it was was soft calm type was not it was sum times heavy metal type and did not stop till 11.00pm sum times later also the restaurant service was really bad. They wouldn't bring us forks they wouldn't bring napkins. They wouldn't bring it. We had to go up all the time and ask for stuff. It was really bad.
anne, 14-night trip

8/10 Very good

We had a good stay at the Aquastar hotel. However, the water coming out of the tap of the Jacuzzi (the main reason for chosing the hotel) obviously comes out of the sea more or less uncleaned and therefore was brownish and smelled like seaweed making it uncomfortable to use. Also the beach was full of seaweed and smelled accordingly. While the natural phenomenon is of course not the hotel's fault, not cleaning the site (as opposed to other parts of the beautiful beach) is. The hotel and room themselves have been clean and the staff superfriendly. Nicer beach areas are easily walkable.

6/10 Good

Not so good
Manuel adolfo, 3-night trip

4/10 Fair

The hotel is in a good location. Aquastar is lacking securable bathroom sliding door locks, no mini refrigerator in a room that has a private mini pool, only 2 bathroom towels, hard mattress, no bed blanket, no bathroom a/c or fan, no shampoo, soap or hair dryer, very basic main door lock without deadbolt, private and main pool tiles coming off floors/walls, no shower curtain. I realize this hotel isnt the Ritz but it lacks in every way other than its nightly price.
John, 2-night trip