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Sandos Playacar All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Xaman Ha Aviary

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Family dining
Arcade
Riviera Family Queen Junior | Free minibar, in-room safe, desk, laptop workspace
Coffee shop
VIP Access

Reviews

7.4 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Airport transfer
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 3 poolside bars
  • 6 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 8 outdoor pools
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Fitness centre
  • Sauna
  • Steam room
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 32-inch plasma TV with satellite channels, TV

Jr Suite Hacienda

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Plasma TV
Ceiling fan
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | Free minibar, in-room safe, desk, laptop workspace

Select Ocean Front Adults only

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Riviera Family King Junior Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 5 min drive - 2.2 km
  • Xaman Ha Aviary - 6 min drive - 2.7 km
  • Quinta Avenida - 7 min drive - 3.5 km
  • Playa del Carmen Maritime Terminal - 7 min drive - 3.6 km
  • Xcaret Eco Theme Park - 12 min drive - 7.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.9 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

At Sandos Playacar All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and volleyball, plus you'll only be a five-minute drive from Playacar Golf Club. There's plenty of fun with the 8 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 9 restaurants, and the 3 poolside bars are great places to grab a cold drink. Other highlights at this all-inclusive property include 2 swim-up bars, a free kid's club and a fitness centre. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 819 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 9 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • 2 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Mini golf
  • Kayaking
  • Sailing
  • Personal watercraft (motorised)
  • Snorkelling
  • Surfing/body boarding
  • Shopping
  • Pool table
  • Golfing nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 8 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Spa Sandos has 22 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Sanitation services: MXN 32.57 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2100 per person (one way)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 1 and 17 costs MXN 880.00 (one-way)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Is there a pool at Sandos Playacar All Inclusive?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Sandos Playacar All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sandos Playacar All Inclusive?
Yes, there's free self parking.
Is an airport shuttle service offered by Sandos Playacar All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 2100 per person one way.
What are the check-in and check-out times at Sandos Playacar All Inclusive?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Sandos Playacar All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (8-min drive) is nearby.
What is there to do at Sandos Playacar All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and snorkelling. Additional recreation on-site includes fitness classes. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 8 outdoor swimming pools. Sandos Playacar All Inclusive also has 2 swim-up bars, 3 poolside bars and a sauna, as well as a steam room, an arcade and a garden.
Are there restaurants at or near Sandos Playacar All Inclusive?
Yes, there are 9 on-site restaurants.
Does Sandos Playacar All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sandos Playacar All Inclusive like?
Sandos Playacar All Inclusive is a short 4-minute walk from Playacar Beach and 10 minutes' walk from Piste Cyclable sur Paseo Xaman-Ha.

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Poor

Marcela, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Yakira, 5-night trip
Verified Expedia guest review

2/10 Poor

We stayed in the 6000 block which is far from the main buffet and beach. It wouldn’t be an issue if they had an adequate shuttle bus system. When we stayed mid June they had one or two shuttle busses running thru the day but there were too many visitors and it was not enough. The lines were long and you had people walking up and rushing on the bus — if you’re not fast or have kids / strollers get ready to wait or walk every single time. My family members had different issues with their rooms. One other room in block 6000 flooded after a night of rain. A room in the adult section had no ac the entire stay and all they could do was offer a fan. Yes you read that right, a FAN. Another family in 6000 block walked into their room after check in and there was a couple showering. We stayed 6 nights and were able to get reservations to the restaurants only after our 4th night. I will not return to this place and don’t recommend.
Olga, 6-night family trip
Verified Expedia guest review

8/10 Very good

Lovely hotel, family oriented. Lots nature. Monkeys, donkey, bull, iguanas , lots birds. Great atmosphere , super relax . The spa is amazing. Food lots variety everyday and the upgrade room the haciendas (suites) are awesome
CESARINA, 4-night family trip
Verified Expedia guest review

8/10 Very good

I just spent 5 days at the Sandos Playacar. It was a great property for a family vacation. The beach was absolutely beautiful. I wish they had more entertainment around the pool. It is not a resort for young adult who want to party. The DJ at the club could not entertain the crowd. This resort is perfect for the kids from 0-15 . The resort needs more animation around the pool, in the Teen Club and in the night club. Regardless of the lack of entertainment- I will still recommend
Alexandra, 5-night family trip
Verified Expedia guest review

4/10 Fair

Booked 4 rooms for 4 days through Expedia. 7 adults (3 of them elders). Check in service was TERRIBLE with male agent . I had requested early check in and to have rooms close together since we had the elders. He said pick one or the other that he couldn’t help with both unless I paid an additional amount to upgrade rooms to adult only section. My priority was the rooms close together and the amount they requested was price gauging. Rooms were given to us around 5pm. But my dad’s room wasn’t ready until almost 7pm. And when the agent at the counter assisted me with that, she gave me the worse attitude and told me I had to wait an additional 30 minutes after I asked for a manager since she claimed she couldn’t see any reservation or change request for us. Tram service is TERRIBLE only 1 was working and it was at least a 30 minute wait if we were lucky. Property is big and nothing b is walking distance. On day 2 found out that I had access to Expedia concierge that could have assisted me with all my stay and she was amazing! Grouped our rooms in the adult section and helped with transportation. She saved our vacation. Had it not been for her, we would have left a day early due to the terrible service we were given. THANK YOU for saving our vacation and making the last day of our vacation memorable. Also we never received our complimentary fruit and wine room gift and fridge in room never worked.
Paula, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

My daughters wedding.
Todd, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel
Luis, 4-night family trip
Verified Expedia guest review

8/10 Very good

The staff is super nice. The only con would be the early morning call every day to try and get me to buy a timeshare
Robert, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Room update
Vanja, 10-night family trip
Verified Expedia guest review

4/10 Fair

Food was terrible. They allow children in adults only areas. Random staff walking in our room while sleep. Order room service and it never comes or comes incorrect. We received one towel key for 2 rooms and 4 people. Other guest were welcomed with drinks and champagne upon arrival but weren’t offered anything. We made an in person reservation at restaurant with the manager then the next day they told us we didn’t have a reservation. I don’t recommend this resort.
Kiara, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Loved it will definitely be back
Maria Teresa Gonzales, 4-night family trip
Verified CheapTickets guest review

6/10 Good

It was very pretty and it felt at times magical to be there. The main issues were that one had to reserve tables before getting there to dine at most restaurants in the facility. Although, they did have one that was a la carte all the time. The drinks were heavily watered down and was very disappointing. Came to find out that only if you had a specific colored bracelet (all inclusive), you received that drink. Ours unfortunately, was the lesser of the 3. This made the experience feel as though we were “third class” citizens at times. This differentiation also followed us at the beach, at specific restaurants, amenities and so forth. Such a shame that as a paying customer, nonetheless, we were treaded differently. If I was aware of the different service that we were going to get I might have paid extra to get the full treatment. Yet, who wants to be a part of a classist vacation?! No thank you. But, everything else was good, entertainment, shopping, the convenience of shuttles back and forth, the safety was a plus and even met some staff who treated us like “black bracelet members “even though we were only “blue.” Do not believe we’ll return. So sad, had we felt truly welcomed there would have been no hesitation.
jenny, 3-night family trip
Verified Expedia guest review

4/10 Fair

I’ve been to Sandos before in 2011, 2012, 2016 and this time I have to say this was disappointing. It was a waste of money. From walking in to the front desk requesting for a specific room which I was told I can get but once I get there it was an absolute NO. The room we did get was all the way far in. It was a great suite but here’s a thing, we wanted to use the Jacuzzi, we tried and the entire room was filled with water. They came fixed it and guess what when we tried using it at night, the water again started leaking they came fixed it and finally we were able to use the next day, however not once anyone called and asked how did it go, do you need the room to be changed or what can we do to make this better. First two days were awful, since we waited for the guy to come and fix and then come back to fix again. Not even that if ur not a member get ready to be treated with disregard. The choices of alcohol was bare minimum and the non member side was packed at all times, not enough chairs, where my friend and I had so to sit on the sand and use our towels for cushioning. There is no one coming to you for beverages, so now u have to pass the member bar side to get alcohol or water from the other bar. So inconvenient. The restaurants are there for mostly members and if ur lucky u might get a reservation at a restaurant but don’t waste ur time just stick with the buffet. If you’re not a member, don’t waste ur time and money going here. Sandos you were disappointing!
Archana, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

It was perfect, the staff is very kind !
Franshelly Marie Barreto, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Esmeralda, 4-night trip
Verified Expedia guest review

10/10 Exceptional

My stay at Sandos met beyond my expectations. I couldn’t be happier with the service and quality ; I would highly recommend, and plan to go again.
Ana, 4-night family trip
Verified CheapTickets guest review

10/10 Exceptional

Room upgrade
Jovana, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Food is badddd! Also get your walking shoes on.
Ashley Emily, 5-night family trip
Verified Expedia guest review

2/10 Poor

VIANEIT, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Very good installations
Evit, 7-night family trip
Verified Expedia guest review

8/10 Very good

Enrique Sánchez Martin, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

Hi I would improve the transportation inside maybe not frequently and the disco/club need a full renovation
Gonzalo, 7-night trip
Verified Orbitz guest review

10/10 Exceptional

Hotel Sandos tiene excelentes empleados, áreas limpias, ecoamigable, ambiente conectado a la naturaleza y fauna hacen que la estancia sea una muy agradable para la familia y variedad de restaurantes y espectáculos cada noche son excelentes!
Kiomara, 8-night family trip
Verified Expedia guest review

6/10 Good

Check in process took forever and the trolly system needs to be changed. Never enough room and we had to walk most of the time.
Eddie, 7-night family trip
Verified Expedia guest review