Isla Mujeres Ferry Terminal - 5 min drive - 3.4 km
Dolphin Discovery - 6 min drive - 5.3 km
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 7 min drive - 5.4 km
North Beach - 7 min drive - 2.6 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 115 min drive
Restaurants
Buffet Restaurant - 6 min drive
Mango Café - 9 min walk
Restaurant el Comejen - 3 min drive
Greenverde - 8 min walk
Marina Bartolomé - 4 min drive
About this property
Casa Ixchel
When you stay at Casa Ixchel, you'll be within a 10-minute drive of Isla Mujeres Ferry Terminal and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Da Luisa, which serves Mexican cuisine and is open for breakfast and lunch. A bar/lounge, a snack bar/deli and a terrace are other highlights.
Languages
English, Spanish
At a glance
Arriving/Leaving
Check-in start time: noon; check-in end time: 5 PM
Minimum check-in age – 18
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The front desk is open daily from 9 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (12 years old and younger) are not allowed
No cots (infant beds)
Pets
Pets not allowed
Property amenities
Pool/Spa
Outdoor pool
Internet
Free WiFi
Parking and transport
Free self-parking on site
Free off-site parking within 33 ft
Street parking available
Restaurants on site
Da Luisa
Dining
Cooked-to-order breakfast available for a fee weekdays 8:00 AM–noon: USD 10-20 per person
1 restaurant
1 bar
Snack bar/deli
Bedrooms
Bed sheets provided
Bathrooms
Shower
Towels provided
Free toiletries
Outdoor areas
Terrace
Garden
Climate control
Air conditioning
Pets
No pets allowed
Suitability/Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lifts
Upper floors accessible by stairs only
Services and conveniences
Tour/ticket assistance
Daily housekeeping
Safe
Electrical adapters/chargers
Luggage storage
Safe at front desk
Front desk (limited hours)
Things to do
Yoga classes on site
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
Security system
General
10 rooms
Property does not allow children
Special features
Dining
Da Luisa – This restaurant specialises in Mexican cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately USD 10 to 20 per person
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Casa Ixchel Aparthotel Isla Mujeres
Casa Ixchel Isla Mujeres
Casa Louise Ixchel Hotel Isla Mujeres
Casa Ixchel Hotel Isla Mujeres
Casa Ixchel Hotel
Casa Ixchel Aparthotel
Casa Ixchel Isla Mujeres
Casa Ixchel Aparthotel Isla Mujeres
Frequently asked questions
Does Casa Ixchel offer free cancellation for a full refund?
Yes, Casa Ixchel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Casa Ixchel?
Yes, there's an outdoor pool.
Are pets allowed at Casa Ixchel?
Sorry, pets aren't allowed.
Is parking offered on site at Casa Ixchel?
Yes, there's free self parking.
What are the check-in and check-out times at Casa Ixchel?
Check-in start time: noon; check-in end time: 5 PM. Check-out time is 11 AM.
What is there to do at Casa Ixchel and nearby?
On-site recreation at Casa Ixchel includes yoga. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include a garden.
Are there restaurants at or near Casa Ixchel?
Yes, Da Luisa offers Mexican cuisine.
What's the area around Casa Ixchel like?
Casa Ixchel is in Salinas, a short 13-minute walk from Crayola House.
Casa Ixchel Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
7.2/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
10/10 Exceptional
6 Jul 2023
Loved everything~!
Selena
Verified Expedia guest review
8/10 Very good
27 Aug 2021
Alicezandra
Alicezandra, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Aug 2021
Wonderful place, very clean and well kept
Verified traveller
2-night family trip
Verified Orbitz guest review
10/10 Exceptional
14 Jul 2021
This was our second stay at Casa Ixchel and once again it did not disappoint! Our room (Bliss) was clean and the bed is very cozy with plenty of pillows. WiFi in the room was great!
Property is nice, we felt safe. The door has just a single lock on the handle which we were ok with. I would say they need to drain their pool/hot tub and repaint it. Both times we’ve stayed the pool needed some attention.
Overall we LOVE this hotel! Staff is super friendly and their is a nice restaurant upstairs with an amazing view!
Verified traveller
5-night romance trip
Verified Orbitz guest review
8/10 Very good
13 Jul 2021
Verified traveller
1-night trip
Verified Travelocity guest review
2/10 Poor
9 Jul 2021
these pictures are a lie! we got there and its located in a bad area looks like an abandoned apartment complex. no one was able to tell us where the office was.... there was only 1 old man at there so called restaurant and even the coffee was disgusting the coffee must have been there for 2 days... i dont recommend this place we immediately called expedia and tbey even had a hard time contacting tbe hotel and gifted us our 2 week all inclusive stay and the Occidental xcaret which was truly a dream
Verified traveller
9-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 Apr 2021
Got exactly what I wanted and expected. Recommend to all,will return
Verified traveller
7-night trip
Verified Travelocity guest review
10/10 Exceptional
11 Apr 2021
Verified traveller
1-night trip
Verified Orbitz guest review
10/10 Exceptional
26 Mar 2021
The property was spacious and comfortable. The roof top view was nice to see the ocean. We appreciated the clean gallon water jug to accommodate for the stay. We were disappointed that the bed sheets were stained and the Jacuzzi didn’t work. Also, the hotel restaurant food service served small size portions of food with high cost prices.
Verified traveller
1-night trip with friends
Verified Expedia guest review
8/10 Very good
9 Mar 2021
I loved that you could see the ocean right outside our window. What I didn’t like was that the shower water didn’t get warmer then a lukewarm temp.
Verified traveller
4-night trip with friends
Verified Expedia guest review
8/10 Very good
3 Jan 2021
For the cost is ok...only bad is that bad internet
Guillermo
Guillermo, 4-night trip
Verified Hotels.com guest review
2/10 Poor
28 Dec 2020
Verified traveller
3-night trip
Verified Expedia guest review
6/10 Good
28 Dec 2020
Good location
The staff is very nice
Property is not in good shape overall
Needs lots of updating
Dayne
Dayne, 3-night trip
Verified Hotels.com guest review
6/10 Good
20 Oct 2020
Verified traveller
2-night trip
Verified Expedia guest review
4/10 Fair
15 Sept 2020
We're not going back.
First of all, I want to make it clear that the staff were very friendly, helpful and did all of their work flawlessly. On the other hand, there were a few things that I didn't like: The shower head squirted water everywhere to the point that the rest of the bathroom would become wet. There is no TV set in ANY room. There is no usable beach, it's rocky and useless for going in. There is no regular door between the room and the bathroom, only a cloth drape, not much privacy. The pool is very nice, though.
Verified traveller
8-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 Feb 2020
Beautiful location, the stuff was great, and the room was really clean. Will come back again. Thank you
Verified traveller
4-night romance trip
Verified Expedia guest review
8/10 Very good
3 Feb 2020
Very friendly and helpful staff. Beautiful ocean view, no too far from downtown. Quiet and clean, great to relax.
No much beach areas nearby, no window in room, no breakfast included (at least café y pan).
beachbumb
beachbumb, 8-night romance trip
Verified Expedia guest review
10/10 Exceptional
1 Feb 2020
The staff was very sweet! Perfect location and the beach is perfect for seashell hunting! Room was small but had everything we needed! Breakfast upstairs was wonderful! Will definitely be returning! Thank you Casa Ixchel❤️
Verified traveller
7-night romance trip
Verified Expedia guest review
10/10 Exceptional
1 Feb 2020
Beautiful spot to be in.
Tanja
Tanja, 1-night trip
Verified Hotels.com guest review
8/10 Very good
15 Jan 2020
It wasn't what the pictures told . Small hotel with no beach access just rocky shore. No one available at reception except between 9-5. Pleasant but not fabulous .
Kim
Kim, 1-night trip with friends
Verified Hotels.com guest review
6/10 Good
6 Dec 2019
It was quiet peaceful but expected more amenities and location not near downtown or beach area had to take cab due to not accessible to walk
Ricardo
Ricardo, 1-night trip
Verified Hotels.com guest review
8/10 Very good
29 Oct 2019
Good stay in isla mujeres.
nice quiet little place with a pool with a beach view behind the hotel. Floor was sandy. Bathroom was ok. Bed was ok. Overall good for the price. Would stay again for sure. Far from the port.
Verified traveller
2-night trip
Verified Hotels.com guest review
6/10 Good
7 Aug 2019
Nothing exciting. On the beach but far away from downtown or happening areas. It’s ok if you want to get away and relax but nothing special. Staff are nice
Lava
Lava, 4-night trip
Verified Expedia guest review
8/10 Very good
25 Jul 2019
Nice Stay with a Great View
Overall I really liked the stay. The view was amazing as was the pool. The restaurant on site was also really good as we had a snack one day and breakfast the next morning. The staff was very friendly too.
The only issue we which we did not notice to we got back late that night was that the AC in the living room was not working. For 2 of us in the bedroom it was fine but the 1 person who slept out in the living room I guess he had it a bit rough. He just opened the door to the pool to get a breeze since the AC wasn't kicking out cool air.
I'm sure they would have had it fixed it we had noticed it sooner.
Michael
Michael, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
20 Jul 2019
Great place, right on ocean with gorgeous view. Beach is rocky though so not very swimmable. Room only had light curtain between bedroom and bathroom which may be normal for such small rooms, but would be better as a door of some type to limit flow of sounds and smells from bathroom. Staff very helpful and friendly and a really terrific restaurant upstairs.