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Finest Playa Mujeres by The Excellence Collection - All Inclusive

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Exterior
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
10 outdoor pools, pool umbrellas, pool loungers

Overview of Finest Playa Mujeres by The Excellence Collection - All Inclusive

VIP Access

Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
Upmarket beachfront property with free water park, near Playa Mujeres Golf Club

9.0/10 Superb

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is £472
Price available on 20/4/2023
Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
Main amenities
  • 10 outdoor pools
  • 12 restaurants and 2 poolside bars
  • 16 bars/lounges and 2 swim-up bars
  • Daily housekeeping
  • Fitness centre
  • Free children's club
  • Free supervised childcare
  • Free water park
  • Full-service spa
  • On a private beach
  • Outdoor tennis court
  • Rooftop terrace
Feel at home
  • Babysitting (surcharge)
  • Children's club (free)
  • Children's pool
  • Connecting/adjoining rooms available
  • Playground on site
  • Private bathroom

Room options

About this area

What's nearby

  • In Playa Mujeres
  • Playa Mujeres Golf Club - 36 min walk
  • Ultramar Ferry Puerto Juárez - 17 min drive
  • Terminal Marítima Isla Mujeres - 87 min drive
  • Norte Beach - 82 min drive
  • Cancun Mall - 23 min drive
  • Puerto Cancun Marina Town Center - 20 min drive
  • Plaza Las Americas - 20 min drive
  • Dubai Palace Casino - 24 min drive
  • Turtle Beach - 25 min drive
  • Langosta Beach - 27 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Hiroshi Bar - 6 min drive
  • Caprichos Villa del Palmar - 5 min drive
  • Davinos - 5 min drive
  • El Suspiro - 7 min drive
  • Don Fernando Lobby Bar - 6 min drive
Map

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Putting you within 1.8 mi (3 km) from Playa Mujeres Golf Club, Finest Playa Mujeres by The Excellence Collection - All Inclusive offers a private beach where you can enjoy beach umbrellas, volleyball and beachside drinks. There's plenty of fun with the 10 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Lizo, one of 12 restaurants, serves Mexican cuisine and is open for dinner. Other highlights at this luxurious property include 2 poolside bars, a rooftop terrace and a free kid's club. Fellow travellers say good things about the helpful staff and family-friendly amenities.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Cycling
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 450 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • On-site extended parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • 24-hour room service
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Free water park access
  • Playground

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Shopping
  • Fishing
  • Ecotours nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Computer station
  • Conference centre (17000 square feet of space)
  • Meeting room

Services

  • 24-hour front desk
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Concierge services
  • Free bike hire
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Facilities

  • 10 outdoor pools
  • 12 buildings/towers
  • Adjacent to a golf course
  • ATM/banking
  • Built in 2015
  • Fitness centre
  • Free water park
  • Full-service spa
  • Garden
  • Golf driving range on site
  • Hot tub
  • Massage/treatment rooms
  • Outdoor tennis court
  • Rooftop terrace
  • Steam room
  • Wine-tasting room

Accessibility

  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Lift
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 46-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Stocked minibar (select free items)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Private indoor hot tub
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free international calls
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Connecting/adjoining rooms available
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs

Special features

Spa

One Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Dining

Lizo – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting).
Shoji – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Le Petit Plaisir /Eleganc – This fine-dining restaurant specialises in French cuisine and only serves dinner. Open daily.
The Market Kitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Brass – This steakhouse specialises in international cuisine and only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 13 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Noise-free guestrooms cannot be guaranteed.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>
No shows require payment in full, including taxes and service fee.

Also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive offer free cancellation for a full refund?
Yes, Finest Playa Mujeres by The Excellence Collection - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
As of 24 Mar 2023, prices found for a 1-night stay for 2 adults at Finest Playa Mujeres by The Excellence Collection - All Inclusive on 20 Apr 2023 start from £472, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there are 10 outdoor pools and a children's pool.
Are pets allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Is there an on-site casino at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
What is there to do at Finest Playa Mujeres by The Excellence Collection - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and fishing and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , pilates and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 10 outdoor swimming pools. Finest Playa Mujeres by The Excellence Collection - All Inclusive also has 2 swim-up bars, 2 poolside bars and a private beach, as well as a steam room, private indoor hot tubs and a garden.
Are there restaurants at or near Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there are 12 on-site restaurants, featuring al fresco dining and Mexican cuisine.
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have rooms with private hot tubs?
Yes, each room has a private indoor hot tub and a jetted bath.
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Finest Playa Mujeres by The Excellence Collection - All Inclusive like?
Finest Playa Mujeres by The Excellence Collection - All Inclusive is in Playa Mujeres, a short 1-minute walk from Mujeres Beach. Travellers give top marks for the property's prime location.

Reviews

9.0

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Love it
They take care of the little details my entire family enjoyed every minute of it!
Tatiana, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Nice
Verified Expedia guest review

10/10 Exceptional

Never been to such a great resort before. Excellent experience start to finish.
Verified Expedia guest review

10/10 Exceptional

This place was beautiful . Way more than expected. Everything is included. Pools are beautiful with spa tubs attached . Beach is full of white clean sand, some areas of water have seaweed, but not a big deal. Nightly shows and plenty of food. All food isn’t worth five stars, but you can certainly find something you like. Wish they had some more authentic Mexican food since we were in Mexico. Plenty of drinks and relaxation available.
Verified Expedia guest review

8/10 Very good

The view from our 2 story roof finest room was breathtaking, however most of the time we were around main pool or kids club. If you have kids better to get family private pool room. The extra dining that came with finest club was terrible. The best dining experiences were at mexican, brass, and italian. French restaurant was okay for taste but tiny portion and slow service. The complimentary room service was superb and we actually loved most of thr food we ordered during room service. Staff around hotel were all wonderful. Our kids were under 2 so we had to use babysitting service at $20/hr tipping, which was not bad. Only thing is this must be requested 24hr in advance and parents must be present on hotel property, so we couldnt go for excursions. Overall 4/5 experience except for food (3/5).
Fei, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Pros: Beautiful garden and greenery, super family-friendly, lots of great restaurant and bar options, very friendly staff, nice beach and lots of fun activities. Cons: shower water has a bit of weird smell. Late check-out fee quite shady (5 hours late due to flight schedule) ,some said it’s free but others made me pay. AC was bit too cold lol.
Zhiwen, 4-night family trip
Verified Expedia guest review

4/10 Fair

We had a swim up suite that was situated literally two doors down from the main stage area. They would play music every single night. We were not able to get a good night sleep because of that and because of so many weddings and obnoxious guests. Also, the food was so not fresh, undercooked with not a lot of choices. Not to mention my husband and I ended up being ill from the food during our stay. Will not return. We have been to Mexico multiple times and this is One of the worst experiences we have had in Mexico. For the price they charge you would expect the food to be at least freshly prepared. Overall too much noise and too many night events/ shows late at night. Also, they dont have a kid friendly swimming pool. Ridiculous. They have kids club where you can dumb your kids which we did not like at all and did not utilize.
Paul, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The property is absolutely lovely, so well kept the staff there is amazing. Everyone works very hard and the are very accommodating.
Stacey, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Nice beach/pool area Construction was on my building and party was sick off an inclusive dinner for the rest of the trip
Michael, 4-night trip with friends
Verified Expedia guest review