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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
Adults-only hotel with 3 restaurants, near Quinta Avenida

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Elite Junior Suite | In-room safe, blackout curtains, iron/ironing board, free WiFi
Deluxe Junior Suite, 2 Queen Beds | In-room safe, blackout curtains, iron/ironing board, free WiFi
Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view
Exterior
Nestled close to Mamitas Beach and Quinta Avenida, The Reef 28 Hotel & Spa offers a tranquil oasis with a rooftop terrace, poolside bar, and outdoor pool. Savor the flavors at one of three on-site restaurants or unwind with yoga classes at the gym. Guests rave about the dining options and central location.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free parking
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • 2 hot tubs
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Beach towels

Feel at home (6)

  • Microwave
  • Separate sitting area
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is £107
includes taxes & fees
26 May - 27 May

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Sofa bed
Separate bedroom
  • 44.82 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Sofa bed
Separate bedroom
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Elite Junior Suite

Elite Junior Suite | In-room safe, blackout curtains, iron/ironing board, free WiFi

Elite Junior Suite

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Rainfall showerhead
Bathrobes
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxurious Grand Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Separate bedroom
  • 137.37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, City View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Sofa bed
Separate bedroom
  • 44.82 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Separate bedroom
  • 137.37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, 1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Sofa bed
Separate bedroom
  • 44.82 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxurious Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Separate bedroom
  • 100.2 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 2 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a rooftop terrace and puts you only steps from Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and an outdoor pool. The pool and helpful staff get great marks from fellow travellers.

All-inclusive

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • All guests, including children, are required to present a valid government-issued ID card at check-in.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free covered on-site self-parking
    • Free covered on-site valet parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Private dining
  • Snack bar/deli
  • Water dispenser

What to do

  • Yoga classes
  • Pool table
  • Beach nearby
  • Ecotours nearby
  • Cave exploring nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness centre
  • Adjacent to a golf course
  • An outdoor pool
  • An indoor pool
  • Bike parking
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser

Accessibility

  • Lift
  • Lift door width (centimetres): 122
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 90
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 160
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site
  • Tile flooring in room

Room amenities

Be entertained

  • IPod docking station
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Rainfall shower heads
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Free local calls

Food and drink

  • Champagne service
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 – On-site buffet restaurant.
Asiatico – On-site fine-dining restaurant. Open selected days.
Cachito – On-site fine-dining restaurant. Open selected days.
Lobby bar – On-site bar. Open daily.
Roof 28 – On-site rooftop bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.87 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property uses eco-friendly cleaning products.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free cancellation for a full refund?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's free self and valet parking.

What are the check-in and check-out times at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

Is there an on-site casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min walk) is nearby.

What is there to do at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites and nearby?

Have fun with nearby activities such as skydiving and zip-lining. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites also has 2 bars and an outdoor pool, as well as a sauna and a steam room.

Are there restaurants at or near The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there are 3 on-site restaurants.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites like?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Mamitas Beach. Travellers say that the local area is good for shopping and very central.

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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
Location
Restaurant
Beach
Drinks
Rooftops
Bar
Breakfast

What guests liked

  • The property is within a short walk to the beach, offering easy access to the ocean and a convenient location for beachgoers. (38 reviews)
  • Breakfast was a highlight every morning with a huge variety of options and excellent quality. (31 reviews)
  • The rooftop pool and bar area was a highlight with great views, excellent service, and a wonderful atmosphere. (39 reviews)
From real guest reviews summarized by AI.

Reviews

10/10

Great place to stay. But the bars below it at night were so loud we couldnt sleep until well past midnight. Enjoyed the all inclusive package and the rooftop pool
2-night trip

8/10

Very nice hotel, had it all, food was pretty good, roof top was very nice. The music from the neighborhood is extremely loud unt 2am.
7-night trip

8/10

Great location
2-night trip

10/10

Rooms are nice and clean, great location.
2-night trip

10/10

The staff was absolutely top notch from Elizabeth who gave us the tour of the hotel, to Yvan the best server, everyone was pleasant and super helpful.
3-night trip

10/10

Great hotel lived here a few times and it’s always good in every way.
2-night trip

8/10

Great place to stay Could use some activity’s for price you pay but is really nice otherwise Staff is wonderful!!!
14-night trip

8/10

Place was good
5-night trip

10/10

Pool staff are excellent
2-night trip

10/10

Amazing place! Amazing stay and our room was absolutely beautiful
1-night trip

10/10

Enjoyed my stay but food options were limited. I did get my moneys worth with the all inclusive package.
3-night trip

10/10

This was a great stay. Staff was friendly and the food is great.
3-night trip

10/10

Great service all around with the best rooftop pool and bar area. Some shops and bar nearby did try to rip us off but the hotel is great itself.
6-night trip

10/10

We think Reef 28 was incredible and we could not recommend it more! The staff was nothing short of amazing!
5-night trip

8/10

The people that worked there are extremely helpful and nice. the place though is pretty meh. The food was just average, the pool/sundeck was WAY too small and inconvenient, and as an all-inclusive it felt annoying to have to sign for every meal/drink/snack. Not a bad place but pretty middling when compared to other all-inclusive resorts I've stayed at.
2-night trip

10/10

It wasn’t right on the beach how I would’ve liked, but, everything else made up for it. The room, service, location and food were all great. The area is safe and very walkable to the beach, bars and shopping! I’d refer friends and hope to go back.
3-night trip

10/10

Amazing staff, amazing location, amazing hotel & amazing price!
1-night trip

10/10

Excellenc customers service, everything very clean and a very good location
5-night trip

10/10

Amazing hotel, staff, food & location…zero complaints…& price one of the best parts!
2-night trip

10/10

We will return!!
9-night trip

10/10

The suite was very nice. Staff was very helpful and knowledgeable. The food was good overall stay was excellent.
5-night trip

10/10

Lovely!
7-night trip

10/10

Great hotel in the heart of Playa!
3-night trip

10/10

This was an outstanding experience! Staff is very present and caring, the room service is super meticulous the food was great and had many options. Overall awesome vibe, perfect for people that want to have fun and be in the middle of the tourist area. They even offered us a free transport to the airport, free hydrotherapy at their spa and a day pass at their other locations. Highly recommend
3-night trip

8/10

Place was beautiful and convenient to beach and shopping. Staff was great. The only thing I didn’t like was that they offered late checkout via an email they sent me and when I went to the desk they said it was not available, they got my hopes up on a late checkout but not delivering.
3-night trip