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Serenity Hotel Boutique by Alsol

4.0 star property
Escape to tranquility near Playa del Carmen Main Beach. Soak up sun by the pool or explore local hotspots with expert tour guidance.

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Photo gallery for Serenity Hotel Boutique by Alsol

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Bar (on property)
Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Balcony
Premium bedding, in-room safe, laptop workspace, blackout curtains
Near the vibrant Quinta Avenida, Serenity Hotel Boutique offers an upscale retreat with a rooftop terrace and poolside bar. Relax by the outdoor swimming pool or indulge in delicious meals at the on-site restaurant. With helpful multilingual staff, luggage storage, and concierge services, this hotel is sure to provide a serene getaway.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Parking available
  • Bar
  • Pet-friendly
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • WiFi in the lobby
  • Valet parking
  • Self parking
  • Pool bar
  • Room service
  • Airport drop-off service

Feel at home (6)

  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
  • Lift
The current price is £85
includes taxes & fees
3 Mar - 4 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Fan
  • 77 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Suite

View from room

Deluxe Suite

Highlights

Air conditioning
LCD TV
Pillow menu
Premium bedding
Fan
Blackout curtains
Private bathroom
Shower/bath combination
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Living area | 50-inch LCD TV with digital channels, TV, iPod dock

One Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Fan
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, laptop workspace, blackout curtains

One Bedroom Corner Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Fan
  • 64 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, laptop workspace, blackout curtains

One Bedroom Double Suite

Highlights

Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Premium bedding
Fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

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About the area

Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720

What's nearby

  • Mamitas Beach - 6 min walk
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Gran Coyote Golf - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.9 km
  • Airport drop-off service

Restaurants

  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪La Pista Musical - ‬2 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬1 min walk

About this property

Serenity Hotel Boutique by Alsol

Serenity Hotel Boutique by Alsol features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. A poolside bar, a snack bar/deli and a terrace are other highlights. Fellow travellers say great things about the helpful staff and location.

Languages

English, French, German, Spanish

At a glance

DONE

Hotel size

    • 30 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 15 kg per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • WiFi in public areas*
    • Wi-Fi (speed: 50+ Mbps) in rooms*
LOCAL_PARKING

Parking

    • On-site self-parking (USD 15 per night)
    • On-site valet parking (USD 15 per night)
DONE

Transfers

    • Airport drop-off on request(available 24 hours a day)*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Mosquito nets
  • An outdoor pool

Accessibility

  • Lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle

Room amenities

Be entertained

  • IPod docking station
  • 50-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Fan
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Blackout curtains
  • Premium bedding

Freshen up

  • Shower/bath combination
  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Wireless Internet access (surcharge) (speed of 50+ Mbps)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.74 per accommodation, per night

Optional extras

  • WiFi is available in guest rooms for USD 5 per night (rates may vary)
  • WiFi is available in public areas for USD 5 per night (rates may vary)
  • Full breakfast is offered for an extra charge of approximately USD 18 for adults and USD 9 for children
  • Airport shuttle service is offered for an extra charge of USD 85 per vehicle. Maximum occupancy 4
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 15 costs USD 10

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per pet, per night

Parking

  • Self-parking costs USD 15 per night
  • Valet parking costs USD 15 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Serenity Hotel Boutique
Serenity By Alsol Del Carmen
Serenity Hotel Boutique by Alsol Hotel
Serenity Hotel Boutique by Alsol Playa del Carmen
Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Frequently asked questions

Does Serenity Hotel Boutique by Alsol offer free cancellation for a full refund?

Yes, Serenity Hotel Boutique by Alsol does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Serenity Hotel Boutique by Alsol?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 7:00 PM.

Are pets allowed at Serenity Hotel Boutique by Alsol?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 15 kg per pet. There's a charge of USD 20 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Serenity Hotel Boutique by Alsol?

Yes. Self-parking costs USD 15 per night. Valet parking costs USD 15 per night.

Is an airport shuttle service offered by Serenity Hotel Boutique by Alsol?

Yes, a shuttle from the hotel to the airport is available. The charge is USD 85 per vehicle.

What are the check-in and check-out times at Serenity Hotel Boutique by Alsol?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Is there an on-site casino at Serenity Hotel Boutique by Alsol?

No, this hotel doesn't have a casino, but Riviera Gran Casino (20-min walk) is nearby.

What is there to do at Serenity Hotel Boutique by Alsol and nearby?

Serenity Hotel Boutique by Alsol has an outdoor pool.

Are there restaurants at or near Serenity Hotel Boutique by Alsol?

Yes, there's an on-site restaurant.

What's the area around Serenity Hotel Boutique by Alsol like?

Serenity Hotel Boutique by Alsol is a short 7-minute walk from Quinta Avenida and 7 minutes' walk from Playa del Carmen Main Beach. The local area is walkable and popular for its beaches.

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Serenity Hotel Boutique by Alsol Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent place
Second time selecting this Hotel. It is located in the area we enjoy the most in Playa del Carmen. The staff was always friendly and accommodating. We enjoy the swimming pool and the dancing event one of the evenings. We will definitely look forward to our next visit in Serenity.
Oscar, 3-night trip

8/10 Very good

We enjoyed our stay everyone is very nice and attentive
Esmeralda, 4-night trip

10/10 Exceptional

Excellent place
Francisco, 1-night trip

10/10 Exceptional

Stopped for one night, very close to beach and town, loved it!
Ragheeba, 1-night trip

10/10 Exceptional

The place was super clean and comfortable. I will absolutely be back!
Matthew, 7-night trip

6/10 Good

Safe,walkable
Bonifacio, 2-night trip

10/10 Exceptional

I was amazed how big and beautiful this place was … a 6 min walk to the beach…
Cher, 5-night trip

10/10 Exceptional

Great
Rubén, 1-night trip

8/10 Very good

The service at the hotel restaurant was lovely.
Geanella, 6-night trip

10/10 Exceptional

Lovely staff and very nice and clean room. Indoor Parking available for free.
Robert, 2-night trip

10/10 Exceptional

Hotel had everything we needed. 2 restaurants , roof top pool and bar. Great staff and service was excellent. Few blocks to beach and a tin of restaurants with in 5 min walk.
Jose, 4-night trip

10/10 Exceptional

Great option to be close to everything. Walking distance and safe.
Alfonso, 2-night trip

10/10 Exceptional

Value and price are in balance !! Great location
Gregorio Carlos, 2-night trip

6/10 Good

Value for money
Decent hotel, value for money and location is great. The service and the Friendliness of the staff are excellent. But the comfort level and facilities are average or below average
John, 4-night trip

8/10 Very good

Hotel was pretty good. Friendly and helpful staff. However hotel was pretty hot if you were not in your room. Last night hotel was running on a generator so the whole suite was hot.
Rosemary, 2-night trip

8/10 Very good

Good option, not much complaints except front desk staff allowing another guest's dog to drink from glassware. I only hoped it wasn't the same glassware other guests were using. Unsanitary.
Jamilla, 4-night trip

10/10 Exceptional

Clean room, friendly staff, good breakfast and walking distance to the beach 🏖️
Jose, 2-night trip

10/10 Exceptional

It was very centrally located to everything that we needed.
Christopher Shaun, 15-night trip

10/10 Exceptional

Beach, dinning , and shopping all within walkable distances. Pool and bar on the roof is very nice and complimentary breakfast is delicious. 😋
Scarlett, 7-night trip

8/10 Very good

Separate living room and dining area with refrigerator were nice. Bedding and pillows were comfortable.
MARIO, 5-night trip

10/10 Exceptional

In excelente ubicación, very clean good continental breakfast
Sandra, 3-night trip

10/10 Exceptional

Good property, very close to Quinta Avenida, shopping restaurants
HATIM, 3-night trip

10/10 Exceptional

Great location very comfortable rooms , rooms are very modern, kitchen appliances great. Lovely staff ,great breakfast.highly recommended
claudia lizbeth, 4-night trip

8/10 Very good

A great location, very clean.
Rachel, 1-night trip

10/10 Exceptional

We were so happy with our stay. The hotel is beautiful, clean, modern and feels very luxurious. The staff were very helpful and friendly and the room was very well equipped and cleaned well every day. We will for sure be staying here again and will be recommending the hotel to everyone.
BRIAN, 10-night trip

General property information

Breakfast
Free
Parking
Available
Airport Transfer
Available
Reasons to Book
Property Cleanliness