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Hotel Los Itzaes by 5th av

3.0 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Los Itzaes by 5th av

Outdoor pool, pool umbrellas, pool loungers
Lobby sitting area
Interior entrance
View from room
Front of property

Reviews

8.8 out of 10

Excellent

Guests liked:

Friendly staff

Popular amenities

  • Airport transfer
    Airport transfer
  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Non-smoking
    Non-smoking
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Breakfast available
  • Beach towels
  • Babysitting
  • Business centre
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
For families
  • Children stay free
  • Babysitting (surcharge)
  • Rollaway/extra beds
  • Private bathroom
  • Cable/satellite TV service
  • Garden
The price is £42
includes taxes & fees
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, blackout curtains, soundproofing

Standard Double Room

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Minibar, in-room safe, blackout curtains, soundproofing

Standard Room

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
TV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Blackout curtains
Deep-soaking bath
Private bathroom
  • 59 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Triple Room Standard With View

Minibar, in-room safe, blackout curtains, soundproofing

Triple Room Standard With View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Queen Beds

View all photos for Double Room Standard With View

Minibar, in-room safe, blackout curtains, soundproofing

Double Room Standard With View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Standard

Minibar, in-room safe, blackout curtains, soundproofing

Single Room Standard

  • Sleeps 2
  • 1 King Bed

Similar properties

Rooftop terrace
The Palm at Playa
Pool
Free parking
Free WiFi
Air conditioning
8.0 out of 10, Very good, (1005)
The price is £60
includes taxes & fees
15 Dec - 16 Dec
The Palm at Playa
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About the area

Map
Avenida 10 Lote 3 Esquina calle 6 BIS, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 9 min walk - 0.8 km
  • Mamitas Beach - 12 min walk - 1.1 km
  • Playacar Golf Club - 5 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.7 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪YUM YUM by GEORGE - ‬1 min walk
  • ‪Las Quecas de Playa - ‬1 min walk
  • ‪El Cahuamo - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk

About this property

Hotel Los Itzaes by 5th av

Hotel Los Itzaes by 5th av puts you in a great location, within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. You can indulge in massages or body treatments, and Ipanema serves breakfast. An outdoor pool, a snack bar/deli and a terrace are other highlights. Fellow travellers say great things about the helpful staff.

Languages

English, French, Spanish

At a glance

Hotel size

  • 16 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: 5:30 AM
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets allowed (dogs only, up to 10 kg per pet)*
  • Food and water bowls available

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms

Parking

  • Off-site parking within 16 ft (USD 15 per day)

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • An outdoor pool
  • Banquet hall

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Ipanema – This restaurant only serves breakfast.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 7 to 10 for adults and USD 7 to 10 for children
  • Airport shuttle service is offered for an extra charge of USD 130 per vehicle (return)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 10.0 per stay

Pets

  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 10 per pet, per day

Parking

  • Parking is available nearby and costs USD 15 per day (16 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts major credit cards, debit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Itzaes
Los Itzaes
Los Itzaes Hotel
Los Itzaes Hotel Playa Del Carmen
Los Itzaes Playa Del Carmen
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico
Los Itzaes Hotel
Los Itzaes By 5th Av Carmen
Hotel Los Itzaes by 5th av Hotel
Hotel Los Itzaes by 5th av Playa del Carmen
Hotel Los Itzaes by 5th av Hotel Playa del Carmen

Frequently asked questions

Does Hotel Los Itzaes by 5th av offer free cancellation for a full refund?
Yes, Hotel Los Itzaes by 5th av does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Los Itzaes by 5th av?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Los Itzaes by 5th av?
Yes, dogs are welcome, with a maximum weight of 10 kg per pet. There's a charge of USD 10 per pet, per day, and there's also a deposit of USD 100 per stay. Food and water bowls are available.
Is an airport shuttle service offered by Hotel Los Itzaes by 5th av?
Yes, an airport shuttle is available. The charge is USD 130 per vehicle return.
What are the check-in and check-out times at Hotel Los Itzaes by 5th av?
Check-in start time: 3 PM; check-in end time: 5:30 AM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Los Itzaes by 5th av?
No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.
What is there to do at Hotel Los Itzaes by 5th av and nearby?
Have fun with activities such as hiking, skydiving and zip-lining, and practise your swing at the nearby golf course. Additional recreation nearby includes cave exploring and ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Does Hotel Los Itzaes by 5th av have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Los Itzaes by 5th av like?
Hotel Los Itzaes by 5th av is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 9 minutes' walk from Playa del Carmen Maritime Terminal.

Hotel Los Itzaes by 5th av Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

4/10 Fair

Front office young lady was rude since my first day checking in , every time I will ask for beach towels she will get me an attitude or telling her the tv doesn’t work or toilet
Cindy, 4-night trip
Verified Expedia guest review

10/10 Exceptional

This hotel felt like home! The staff were super friendly and our room was cleaned perfectly everyday. Everything was easy to walk to. Will be coming back soon!!
Monica, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Great service
ricardo, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything qas great
Luis, 5-night family trip
Verified Expedia guest review

8/10 Very good

Had a great stay for a week in early April 2024! Property is easy to find and check in was smooth and staff were friendly. The hotel is in a great location with a few really excellent restaurants very close by and then everything 5th Avenue has to offer a short walk away. We stayed in the junior suite which was exactly as described - very spacious, lots of storage, surprisingly quiet once the fan/air conditioner unit are turned on. Housekeeping staff were attentive and the property is generally quite clean. The rooftop pool was awesome! Often had the place to myself! A nearby hotel pool plays music all day so the vibes at this rooftop pool are just perfect. It’s not the fanciest place or the place for anyone who is remotely high maintenance, but if you consider yourself a reasonable traveller just looking for a safe, quiet, and convenient hotel, then this is the one. Notes: there is no elevator, so you have to take your luggage up the stairs. There is a corner store across the street for drinking water and snacks. The little pizza stand across from the hotel is delicious!
Chelsea, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I think it was a good deal for what i pay. You have everything around also the attention we got was great pool upstairs was great it was empty... only down side was parking space not available from hotel we pay 1500 pesos for 6 days across the street. It was a car rental so i didn't want nothing to happen to the vehicle. We had a good time.. good for what we pay.
Rolando, 5-night family trip
Verified Expedia guest review

8/10 Very good

Very comfortable hotel
A very comfortable hotel, one block from the main 5th Avenue thoroughfare - near enough to stroll, yet far enough to not be bothered by too much noise/too many people. that said, there were a couple of night where music went on all night - not happy bunnies. The best part about the hotel was the rooftop pool, with plenty of loungers and tables/chairs/umbrellas - this was the highlight. There are a lot of restaurants, bars and supermarkets nearby - there's also a bank with ATMs for withdrawing cash. One grumble was that although there was a safe in the room, you had to pay MXN$500 for the locking mechanism. The receptionist trying to short-change us by giving us US$25 instead of the local currency - we declined as this would've meant a MXN$80 deficit. . .
The hanging gardens in the atrium
The hanging gardens in the atrium
The hanging gardens in the atrium
The hanging gardens in the atrium
K, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Good location
Sara, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Los Itzaes Feb 2024
After reporting black,on our first evening, black mould, in our bathroom, was swiftly dealt with. The hot water was hit or miss and pressure was too. The staff were very friendly and most spoke English. The hotel room was cleaned daily. The hotel is attractively designed, despite no elevator. The rooftop pool is not an attractive feature and feels like an afterthought. Location is good with plenty of local eateries and close enough to Quinta Avenida and the beach. Several supermarkets were only a few blocks away - very walkable.
Rick, 10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Louise, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was absolutely great. Very clean and the service was great. The only thing is that the neighborhood is very noisy so if you want to sleep in a quiet place you're not going to get that.
Aria, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I loved everything there, definitely going back to that hotel
Ricardo, 3-night trip
Verified Expedia guest review

8/10 Very good

Great place it can be loud at night. Staff are great I would definitely stay here again recommended if you like the night life
Jorge, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Nicole, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean, well maintained property, in a good location of center of the town but on a quieter side of Quinta Avenida, so there's not blasting music all day and night. Much quieter than other places we stayed at near Quinta avenida. Highly recommend the hotel for a good deal! Despite not being right in the beach, it is a quick <5 min walk to the beach.
Verified Expedia guest review

10/10 Exceptional

Easy access t beach, shopping areas, bus stations.
Our stay at Hotel Lis Itzaes in Playa del Carmen is fantastic! Room settings and size are exactly like the pictures on the website. The location is great because it's easy to walk to the beach, shopping areas, bus station, tour meeting stops, and even colectivo station. There are so many great restaurants nearby. Food from the street vendors outside of the hotel is tasty and affordable if you travel in a budget. The area is very safe day and night. You will see police cars patrol on street every 5 minutes. Also, hotel crew is amazing. However, if you are a morning person and go to bed by 8 pm, then you probably need ear plugs for a better sleeping. If I travel to Playa del Carmen again, I definitely will stay at this hotel because of its great location, convenience, and value of money.
JIajiun, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Conrado, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location, very clean, terrific room with 3 balconies, excellent value for money, we were very happy with our week there
martin, 9-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Exelente service everything was close the hotel
ricardo, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Great staff and big rooms with plenty of space
Ivan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Eric, 1-night trip
Verified Travelocity guest review

10/10 Exceptional

Lizbeth, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Kind staff and helpful
Reyson, 3-night trip
Verified Expedia guest review