At Auténtico Vertical Playa del Carmen, near Mamitas Beach and Playa del Carmen Main Beach, enjoy a rooftop retreat with dry cleaning services and high-speed WiFi. Relax by the outdoor pool or explore on bike rentals - the helpful staff has left a lasting impression on previous guests.
10 Avenida Norte entre calle 38 y 40, 16, Playa del Carmen, ROO, 77720
What's nearby
Mamitas Beach - 20 min walk - 1.7 km
Quinta Avenida - 2 min drive - 2.0 km
Playa del Carmen Maritime Terminal - 5 min drive - 4.0 km
Playa del Carmen Main Beach - 6 min drive - 1.9 km
Playacar Golf Club - 7 min drive - 5.3 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
Tulum Intl. Airport (TQO) - 97 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.5 miles/20.1 km
Airport shuttle (surcharge)
Restaurants
Naos - 10 min walk
Illy Cafe - 15 min walk
Hadar - 10 min walk
Capella - 15 min walk
Mole Mexican Contemporary Cuisine - 10 min walk
About this property
Hotel Autentico Vertical Playa Del Carmen
Hotel Autentico Vertical Playa Del Carmen features a rooftop terrace and puts you a short five-minute drive from Quinta Avenida and Playa del Carmen Maritime Terminal. Other features include an outdoor pool and a terrace. Fellow travellers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
20 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Transfers
Airport shuttle*
Other information
Designated smoking areas
Property amenities
Food and drink
Room service
What to do
Scooter/moped hire
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Bike hire
Beach umbrellas
Pool loungers
Romance packages
Facilities
Safe-deposit box at front desk
Rooftop terrace
Picnic area
An outdoor pool
Outdoor furniture
Accessibility
Lift
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Room amenities
Be entertained
42-inch TV
Digital TV channels
Streaming services
Home comfort
Air conditioning
Espresso maker
Iron/ironing board (on request)
Sleep well
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Freshen up
Rainfall shower heads
Shower only
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Champagne service
More
Daily housekeeping
In-room safe (laptop compatible)
Mobile key entry
Fees & policies
Refundable deposits
Deposit: MXN 1500 per accommodation, per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Service fee: MXN 60 per accommodation, per night
Optional extras
Airport shuttle service is offered for an extra charge
Renovations and closures
This property is closed from 4 April 2025 to 31 December 2026 (dates subject to change).
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number VS220427BS0
Frequently asked questions
Is Hotel Autentico Vertical Playa Del Carmen currently open?
This property is closed from 4 April 2025 to 31 December 2026 (dates subject to change).
Does Hotel Autentico Vertical Playa Del Carmen offer free cancellation for a full refund?
Yes, Hotel Autentico Vertical Playa Del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Autentico Vertical Playa Del Carmen?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Autentico Vertical Playa Del Carmen?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Autentico Vertical Playa Del Carmen?
Sorry, there's no on-site parking at Hotel Autentico Vertical Playa Del Carmen.
Is an airport shuttle service offered by Hotel Autentico Vertical Playa Del Carmen?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Autentico Vertical Playa Del Carmen?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Autentico Vertical Playa Del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min drive) is nearby.
What is there to do at Hotel Autentico Vertical Playa Del Carmen and nearby?
Hotel Autentico Vertical Playa Del Carmen has an outdoor pool and a picnic area.
What's the area around Hotel Autentico Vertical Playa Del Carmen like?
Hotel Autentico Vertical Playa Del Carmen is a short 20-minute walk from Mamitas Beach and 9 minutes' walk from Punta Esmeralda Beach.
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Hotel Autentico Vertical Playa Del Carmen Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
Service staff
Location
Room
Water
Shower
Beach
Restaurant
Bed
Amenities
Bathroom
Reviews
10/10 Exceptional
14 Jan 2025
Nice little hotel. Great area
Joshua
Joshua, 2-night trip
10/10 Exceptional
20 Feb 2025
Comfortable, clean room
Comfortable, clean room. Will use again when we are in town.
Julee
Julee, 1-night trip
10/10 Exceptional
15 Nov 2024
Wonderful choice and will stay again
LaKeeda
LaKeeda, 1-night trip
10/10 Exceptional
30 Apr 2024
Staff was so nice!!! Really great stay
Benny
Benny, 8-night trip
10/10 Exceptional
31 Dec 2024
The staff are all very nice. Dennis, Angel, and Michael are very helpful. The hotel is clean and simple. Nothing fancy, but well maintained. The cleaning staff are also excellent. Quiet area away from the noise. I will stay here again on my next trip to Playa.
Ray
Ray, 21-night trip
10/10 Exceptional
23 Feb 2024
Friendly staff, clean rooms and conveniently located. Great stay
Roger L.
Roger L., 5-night trip
10/10 Exceptional
12 Feb 2024
Excellent property, great location.
Ricardo
Ricardo, 3-night trip
10/10 Exceptional
4 Mar 2024
Great little hotel. We loved the roof top pool area and the convenient location .
Kenton
Kenton, 3-night trip
10/10 Exceptional
24 Jan 2024
Awesome stay
Julie
Julie, 1-night trip
10/10 Exceptional
3 Apr 2024
Great place for the price!!
Ivan
Ivan, 1-night trip
8/10 Very good
8 Feb 2024
Excellent location, helpful staff and clean
Suha
Suha, 2-night trip
10/10 Exceptional
15 Oct 2023
A little hidden gem in Playa del Carmen great rooms and locations staff super friendly
Andres Arturo
Andres Arturo, 1-night trip
10/10 Exceptional
12 Mar 2023
Wonderful place.
Jeff
10/10 Exceptional
11 Apr 2024
Not a big hotel but very friendly.
Very convenient, well located
Safe hotel with personnel available 24h a day.
Will go back
Tony
Tony, 7-night trip
8/10 Very good
26 Feb 2023
Nice hotel with very friendly stuff 😊
gabriela
gabriela, 1-night trip
10/10 Exceptional
7 Aug 2023
Excellent location, great property, good amenities, good service.
Ricardo
Ricardo, 2-night trip
10/10 Exceptional
28 May 2024
Comfortable hotel stay.
The hotel was very clean. Near 5th Avenue. The staff was very friendly and
Helpful. My husband and I enjoyed our
stay.
Patricia
Patricia, 1-night trip
10/10 Exceptional
1 Aug 2023
Definitely will stay again.. Great customer service and place is really nice and unique.
Chazz
Chazz, 3-night trip
10/10 Exceptional
27 Feb 2024
staff very friendly, the room was clean. definitely recommended. Will stay there again
Isis
Isis, 3-night trip
10/10 Exceptional
26 Feb 2024
Great location
Professional service
Secure
Robert
Robert, 1-night trip
8/10 Very good
17 Nov 2024
Everything was great the only issue was the hot water, wasnt as hot as i would like, but it was fine
Alejandro
Alejandro, 3-night trip
10/10 Exceptional
19 Feb 2023
Nice design, location and value.
John
John, 1-night trip
10/10 Exceptional
19 Feb 2024
I was pleasantly surprised by the size of the room. Great location and price.
Michael
Michael, 5-night trip
10/10 Exceptional
28 May 2023
Increíble experience nice hotel
Verified traveller
2-night trip
10/10 Exceptional
11 Jun 2024
Welcoming and wonderful staff bedsheets were changed daily and room was extremely clean. Room was spacious and had 2 air conditioning units. Excellent location will return and recommend.