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Encanto El Faro Luxury Ocean Front Condo-Hotel

5.0 star property
Upmarket beachfront condo resort with outdoor pool, near Quinta Avenida

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Photo gallery for Encanto El Faro Luxury Ocean Front Condo-Hotel

Property grounds
On the beach, sun-loungers, beach umbrellas, beach towels
Full-sized fridge, microwave, stovetop, dishwasher
Outdoor pool, pool umbrellas
On the beach, sun-loungers, beach umbrellas, beach towels
Encanto El Faro Luxury Ocean Front Condo-Hotel is a tranquil retreat on Playa del Carmen Main Beach. With sun loungers, kayaking, and an outdoor pool with umbrellas, unwind in style. Treat yourself to a massage at the spa or enjoy breakfast at Wickys restaurant while staying connected with free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Non-smoking
  • Lounge area
  • Air conditioning

Main amenities (12)

  • 66 smoke-free condos
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Room service
  • Spa services

Feel at home (6)

  • Children stay free
  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Kitchen
  • Private bathroom

Room options

View all photos for Condo, 3 Bedrooms, Ocean View

Condo, 3 Bedrooms, Ocean View | Down duvets, pillow-top beds, in-room safe, individually decorated

Condo, 3 Bedrooms, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 147 sq m
  • Ocean view
  • Sleeps 6

View all photos for Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms | Down duvets, pillow-top beds, in-room safe, individually decorated

Premium Suite, 2 Bedrooms

  • Sleeps 4

View all photos for Condo, 2 Bedrooms, Ocean View

Condo, 2 Bedrooms, Ocean View | Down duvets, pillow-top beds, in-room safe, individually decorated

Condo, 2 Bedrooms, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 135 sq m
  • Ocean view
  • Sleeps 4

Suite, 1 Bedroom, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • Ocean view
  • Sleeps 4

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About the area

Map
Calle 10 y Zona Federal Maritima, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Central Square - 5 min walk - 0.4 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 10 min walk - 0.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪100% Natural - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬2 min walk
  • ‪Tropical Playa del Carmen - ‬2 min walk
  • ‪Zenzi Beach Bar & Restaurant - ‬1 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Encanto El Faro Luxury Ocean Front Condo-Hotel

At Encanto El Faro Luxury Ocean Front Condo-Hotel, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll only be steps from Quinta Avenida. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. Wickys serves breakfast, lunch and dinner. A rooftop terrace and a bar/lounge are other highlights, and condos offer nice touches such as MP3 docks and pillowtop beds with down duvets.

Languages

Spanish

At a glance

DONE

Property size

    • 66 condos
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
DONE

Transfers

    • Airport shuttle at scheduled times*
DONE

Off-site

    • Area shuttle*
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Beach

  • On the beach
  • Beach sunloungers
  • Beach umbrellas
  • Beach towels

Pool/Spa

  • Outdoor pool
  • Umbrellas
  • Massages
  • Spa services

Internet

  • Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Airport shuttle at scheduled times
  • Local area shuttle (surcharge)
  • On-site car hire

Restaurants on site

  • Wickys

Kitchen

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Dishwasher
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • 1 restaurant
  • 1 bar
  • Room service available

Bedrooms

  • Down duvet
  • Pillow-top mattress

Bathrooms

  • Shower
  • Free toiletries
  • Hairdryer

Living spaces

  • Dining room
  • Sitting area
  • Living room

Entertainment

  • Plasma TV with satellite service
  • DVD player
  • MP3 docking station

Outdoor areas

  • Patio
  • Rooftop terrace
  • Barbecue
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Ceiling fan

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • In-room massages
  • Porter/bellboy
  • 24-hour front desk

Location highlights

  • In the city centre
  • In the entertainment district
  • In the historical district

Things to do

  • Fitness facilities nearby (discounted access)
  • Kayaking on site
  • Parasailing on site
  • Golf lessons nearby
  • Scooter/moped rentals nearby
  • Snorkelling nearby
  • Theme parks nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Ecotours nearby
  • Golf nearby
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 66 rooms
  • 3 floors
  • 3 buildings
  • Built in 2009
  • Individually decorated

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Wickys – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Refundable deposits

  • Deposit: USD 300 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Cots/infant beds are available for USD 5 per night

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Encanto El Faro Luxury Ocean Front Condo-Hotel
Encanto Faro Luxury Ocean Front Condo-Hotel
Encanto Faro Luxury Ocean Front Condo-Hotel Condo
Encanto Faro Luxury Ocean Front Condo-Hotel Condo El
Encanto El Faro Luxury Ocean Front Condo Hotel
Encanto El Faro Luxury Ocean Front Condo-Hotel Playa del Carmen

Frequently asked questions

Is there a pool at Encanto El Faro Luxury Ocean Front Condo-Hotel?

Yes, there's an outdoor pool and a children's pool.

Is an airport shuttle service offered by Encanto El Faro Luxury Ocean Front Condo-Hotel?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Encanto El Faro Luxury Ocean Front Condo-Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Encanto El Faro Luxury Ocean Front Condo-Hotel and nearby?

Have fun with on-site activities such as kayaking and parasailing. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the condo resort's other amenities, which include spa services and a garden.

Are there restaurants at or near Encanto El Faro Luxury Ocean Front Condo-Hotel?

Yes, there's an on-site restaurant, Wickys.

Does Encanto El Faro Luxury Ocean Front Condo-Hotel have a kitchen or kitchenette?

Yes, there is a kitchen, which also includes a coffee maker, cookware and a fridge.

Does Encanto El Faro Luxury Ocean Front Condo-Hotel have any outdoor private spaces?

Yes, each condo features a patio.

What's the area around Encanto El Faro Luxury Ocean Front Condo-Hotel like?

Encanto El Faro Luxury Ocean Front Condo-Hotel is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Playa del Carmen Main Beach.

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Encanto El Faro Luxury Ocean Front Condo-Hotel Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

6/10 Good

Beautiful beach, not so beautiful experience
Although the accommodations were acceptable, we did have a few issues with our stay. For one, the management at El Faro All Suites Resort was very adamant about us taking a 1.5 hour sales pitch of their units – even after we told them we were not interested. They were everywhere: on the street, even followed us to the beach trying to convince us to take the sales tour. There was also one day when we had no maid service and had to reuse our towels and wash our own dishes. Also, there was no A/C in the hallways of the hotel so it was a bit steamy making our way to our room. Finally, the security guard on premises was a bit rude. Even after almost a week at the resort, he continued to harass us. I felt I was being watched by him all the time! Other then these issues, the beach and surrounding areas were marvelous. We had great weather.
This review was submitted before 2018 and has not been verified.

4/10 Fair

Decepcionado!
Mal servicio. Al llegar la primera noche nos enviaron a otro hotel porque no tenían nuestra reservación. No tuvimos televisión por dos días porque la cuenta no se había pagado. Cada vez que pedíamos algo el recepcionista nos decía que teníamos que ir a otro hotel para cualquier cosa que necesitáramos porque nosotros habíamos hecho la reservación con el Encanto y ellos eran de El faro. Nos sentimos abandonados a nuestra suerte todo el tiempo que estuvimos, yo no lo recomiendo.
This review was submitted before 2018 and has not been verified.

4/10 Fair

Decepcionado!
Mal servicio. Al llegar la primera noche nos enviaron a otro hotel porque no tenían nuestra reservación. No tuvimos televisión por dos días porque la cuenta no se había pagado. Cada vez que pedíamos algo el recepcionista nos decía que teníamos que ir a otro hotel para cualquier cosa que necesitáramos porque nosotros habíamos hecho la reservación con el Encanto y ellos eran de El faro. Nos sentimos abandonados a nuestra suerte todo el tiempo que estuvimos, yo no lo recomiendo.
This review was submitted before 2018 and has not been verified.

4/10 Fair

mala administracion
reservamos la estadia en el Faro y cuando llegamos nos trasladaron a otro condominio supuestamente de la misma administracion el Corto Maltes, y luego sucedio que de repente la administraciion y servicios se separan y nos dejan sin la logistica de servicios y limpieza sin que nadie nos avise. Una mala experiencia para unos dias de vacaciones
This review was submitted before 2018 and has not been verified.

8/10 Very good

Exelente ubicación
Todo estuvo bien, excepto que no hay parqueadero
This review was submitted before 2018 and has not been verified.

2/10 Poor

We waited 3 hours to check in !
The management went into some sort of receivership while we were there, they cut off the Internet, saying it was down but really it was because of what was happening with the financial side. They made us wait for 3 hours to check in past check in time as they had not checked their emails for our booking. When we complained they said it was not their fault as they only had 4 cleaners, we were not the only ones that this happened to. The morning that we checked out, reception and the restaurant had been locked up and we had to check out at a table on the side of the building.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Nice Stay!
The location can't be better - right on the beach and only one block from the famous 5th Ave in Playa del Carmen. We enjoyed walking on the beach and checking out other hotels and resorts, as well as eating at a nice restaurant on 5th Ave. Our apartment is very clean and modern. And you can have a fantastic view of the swimming pool and the ocean from the balcony. Sitting there eating breakfast or relaxing is unbeatable experience! The only thing is the beautifully designed swimming pool is close after 10pm and it's dark at night. It would have been great if they had put in more lights so that we can have a drink by the pool or something. The property next door has live music almost every night at their bar and restaurant. Since there is not much to do at our hotel at night so we went there some times to have drinks.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

This review was submitted before 2018 and has not been verified.

8/10 Very good

Nice place, close to everything
I would not call this place necessarily a hotel. It is more like an apart-hotel. Great location, the condo unit we got was pretty much just like pictures. Everything worked fine, and I would strongly recommend it for travelers who do not mind who are looking to have a condo experience. The property is very well kept, and the staff was nice and professional. Small units (1 bedroom like the one we had) face 10th street, which can be a bit noisy. In the morning you will hear the oxygen tanks being loaded from trucks to the pavement. However in the evening you can hear the live music from the restaurant next door.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Muy buen lugar
Muy recomendable el hotel, excelente ubicacion.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

One of the greatest stay!
Hotel was great on the beach. Staff was great and very helpful! Restaurants were nearby great food, great drinks the mixed drinks were the best at all the restaurants we went to! A bit pricey but worth every penny ! WILL BE BACK NEXT YEAR FOR SURE NEXT YEAR!
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

EXCELENTE HOTEL EN EL MEJOR LUGAR DE PLAYA DEL CAR
LA PASAMOS EXCELENTE, EL HOTEL SUITES ESTA EN EL MEJOR LUGAR DE PLAYA DEL CARMEN , A UNOS PASOS DE LA MEJOR ZONA DE LA CALLE 5ta EN DONDE ESTAN LOS MEJORES RESTAURANTES Y TIENDAS PARA COMPRAS, ESTA DIRECTAMENTE EN LA PLAYA, MUY BUENA ALBERCA .REGRESO CON GUSTO.
This review was submitted before 2018 and has not been verified.

6/10 Good

Trato del personal.
Al llegar nos dieron una habitación sin vista al mar, lo que se veía era la calle; pedimos cambio y se nos dijo que no había disponibilidad (aun cuando era evidente que el hotel no estaba lleno), que esa era la habitación que rentamos, a lo que les contestamos que no, que nuestra reservación era con vista al mar, refirieron que a lo mejor en la agencia de viajes así lo tenían pero que estaba mal, que esa era la habitación que adquirimos; total que después de dos días de insistir nos cambiaron a otra habitación que al menos desde el balcón tenía vista parcial del mar, para lo cual intervino una dama que no está permanentemente en el lobby, sin saber si es dueña, gerente o encargada. Lo desagradable es que después de pedir el cambio de habitación, el personal del hotel nos atendía con desgano y evitaban saludarnos (por la ubicación de nuestra habitación, teníamos que pasar forzozamente por el lobby). Lo cual generó cierto mal sabor de boca en nosotros, por decirlo así. Otro asunto es que nos quitaron de unos camastros que están en la playa del hotel alegando que esos no eran del mismo, sino de un bar que se encuentra en un hotel de al lado; también, en los camastros de los que ya no nos quitaron, llegaron los de seguridad incomodando al preguntar si estamos hospedados en el hotel. Ya al final de nuestra estadía necesitabamos imprimir nuestros pases de abordar y otras cosas y ahora sí muy amables ellos nos los imprimieron y nos dieron datos para solventar nuestras necesidades.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Excelente ubicación.
Reserve una habitación Ocean View, pero me querían dar otra sin vista al mar, pero después de exigir lo reservado me dieron la habitación correcta.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Excelentes vacaciones
Excelente ubicación, una vista maravillosa hacia el mar, donde puedes disfrutarlo desde tu habitación y con una conexión increíble entre la alberca del hotel y la playa. Condiciones excelentes del mobiliario. Con mucha cercanía a las calles de Playa donde puedes salir a disfrutar del ambiente nocturno. Realmente la pasamos muy bien en familia y tenemos la intención de regresar. Nuestra única recomendación es que vean el tema de estacionamiento, ya que en nuestro caso no pudimos accesar al que cuentan y tuvimos que irnos a uno externo, que genera su costo y el tener que desplazarse.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Excelente ubicacion
Todo estuvo muy bien, en realidad lo recomiendo bastante. La única queja es que no tiene estacionamiento.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Love it !!!
We have stayed in this condo/ hotel three times now and we absolutely love it !! Very safe , very clean and the staff has been very accommodating . I love playa del carmen especially because of this condo !!!
This review was submitted before 2018 and has not been verified.

6/10 Good

Nice place for 3 couples or families
smelt of mould especially bathrooms and stairs The front staff were very nice,. ALL Rooms must have Wifi. Not cheap though great living rooms. Hotel restaurant too expensive and thus no customers
This review was submitted before 2018 and has not been verified.

6/10 Good

Nice place by ocean
The place was nice but i dont feel welcome at all the first day we hot there i go to the frontdesk and he give me 2 key for the room 2 for towels nothing alse you need to figure the rest your self i pay for ocean view and i dint get it i call the frandesk and ask hem why. I dont get the one i pay for he said he dont have any more mayby tuesday but he never did so i was realy desapointed but the ocean was betifull Nice restaurants around the hotel
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Luxury at reasonable prices
From the moment of our check-in, the staff was very attentive to our requests and needs (for minor problems). Our unit was exactly what we requested and the view was absolutely gorgeous from our balcony. Our AC unit was too good! A very nice pool is located seaside, in the middle of the complex. The grounds surrounding the pool were expertly manicured and provided privacy in sitting areas around the pool. There were plenty of chairs around the pool and on the beach. Poolside service was provided by Wicky's located within the complex (try the shrimp playa).
This review was submitted before 2018 and has not been verified.

8/10 Very good

Nice condo-hotel room requires some maintenance.
This condo-hotel is located conveniently at the foot of the beach, with easy access to the famous Quinta Avenida strip. The hotel is generally in good condition. The room service was friendly. Our room, a three bedroom suite, was well furnished, comfortable beds and a kitchen with all the necessary cooking utensils. The only problems with the suite was the two of the air conditioner were not working: the one in the living room and the one on the second floor interior balcony. Fortunately, the A/C units inside the bedrooms all works. However, we needed to keep all of them on at all times and our door open to keep the rest of the condo cool. Also, some of the electronics did not work, or were damaged. For example, the living room mounted flat TV had some lines vertically across the screen. The television in one of the rooms did not have a cable box and so it did not have programing. The ipod compatible boom box was broken. Also, the lobby staff was supposed to provide us with a code to the room's safe, but never did. Despite these issues, the service on the beach was good. The beach and location was great; away from the fishing boats. The staff set-out beach loungers and umbrellas and provided towels to patrons. The pool is big and clean. We did not eat at the condo-hotel's restaurant, called Wicky's; however, we compared menus to restaurants on the strip and found Wicky's to be more expensive.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Excellent location
The location and facilities were great. The only caveat is that they reserve the right to give you a room at a sister property across the street (Corto Maltes) further away from the pool and next to a busy street. Various businesses have early morning deliveries ranging from soft drink trucks to oxygen diving tanks, too much noise as early as 6 am. The noise won't let you sleep late. The top property (Encanto El Faro) is quoted a higher price online, if you reserve there but end up at the Corto Maltes property you will not receive a refund for the difference-this happened to us. Therefore, unless you can get confirmation that you will stay at Encanto El Faro, DON'T pay the extra cost. The apartments were impeccably clean, spacious and comfortable. Location is great (Other than the busy street noise!) because you'll be two blocks away from the nightclubs and a few feet away from the beach. There are two restaurants on property, both equally good. Zensi has excellent live music EVERYDAY, ranging from reggae to top 40 and classic rock. Can't beat it. You're also two blocks from 5th avenue (Quinta Avenida), again, the location is great.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Hotel maravilhoso!!
A localização do hotel é perfeita, ao lado da Quinta Avenida e com uma praia a dez passos de distância. Os apartamentos são enormes e super confortáveis. A cozinha é super completa e cada quarto possui um banheiro privativo. O hotel perfeito para uma estadia maravilhosa em Playa del Carmem!!
This review was submitted before 2018 and has not been verified.

8/10 Very good

Muy buenas vacaciones. . .
La limpieza en general buena, pero la cama muy incomoda y las sábanas con mal olor, después las cambiaron y estuvo mucho mejor. La recámara muy apretada, Un punto a su favor cuando dejé olvidado algo en la habitación y me la entregaron a través de un sobrino el día que salimos.
This review was submitted before 2018 and has not been verified.

6/10 Good

Nice hotel on the beach
Pretty nice hotel close to the beach and 5th Avenue. Pretty nice restaurant to enjoy across the street.