CASA TORTUGA 5Th. Ave

Hotel with spa, near Playa del Carmen Main Beach

Choose dates to view prices

Mon 29 Dec
Fri 2 Jan
December 2025
25
January 2026
You'll be in a fantastic location at CASA TORTUGA 5Th. Ave, only a five-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can go for a swim in the indoor pool, then visit the spa to be pampered with massages. Also, Playacar Beach and Playa del Carmen Maritime Terminal are within a short 10-minute walk.
Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Main amenities (10)

  • Daily housekeeping
  • Near the beach
  • Full-service spa
  • Indoor pool
  • Free beach club nearby
  • Beach bar
  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Locker space

Feel at home (4)

  • Private bathroom
  • Daily housekeeping
  • In-room climate control (air conditioning)
  • Indoor swimming pools
£24
includes taxes & fees
27 Dec - 28 Dec

Room options

Showing 3 of 3 rooms
Deluxe Suite, Garden View | Bathroom | Shower, towels, soap, shampoo
Deluxe Suite, Garden View | 1 bedroom, free WiFi, bed sheets
1 bedroom, free WiFi, bed sheets
Deluxe Suite, Garden View | 1 bedroom, free WiFi, bed sheets

Deluxe Suite, Garden View

Excellent

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Junior Suite, 1 King Bed with Sofa bed, Garden View | Bathroom | Shower, towels, soap, shampoo
Junior Suite, 1 King Bed with Sofa bed, Garden View | 1 bedroom, free WiFi, bed sheets
1 bedroom, free WiFi, bed sheets
Junior Suite, 1 King Bed with Sofa bed, Garden View | 1 bedroom, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Garden View

Excellent

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Living room
Daily housekeeping
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
Family Suite, Multiple Beds, Garden View | Bathroom | Shower, towels, soap, shampoo
Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets
Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets
Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets

Family Suite, Multiple Beds, Garden View

Exceptional

Highlights

Air conditioning
Separate bedroom
Private bathroom
Living room
Daily housekeeping
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 5 min walk - 0.4 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.6 km
  • Mamitas Beach - 9 min walk - 0.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive
  • Tulum Intl. Airport (TQO) - 96 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Mi Jardin Secreto - ‬1 min walk
  • ‪Restaurante Tropical - ‬1 min walk
  • ‪Starbucks - ‬1 min walk

About this property

CASA TORTUGA 5Th. Ave

You'll be in a fantastic location at CASA TORTUGA 5Th. Ave, only a five-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can go for a swim in the indoor pool, then visit the spa to be pampered with massages. Also, Playacar Beach and Playa del Carmen Maritime Terminal are within a short 10-minute walk.

At a glance

Hotel size

    • 11 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 15
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15

Children

    • No cots (infant beds)

Pets

    • Pets allowed*
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

    • Off-site parking within 328 ft (USD 6 per day)
    • Street parking available

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Beach bar

What to do

  • Shopping
  • Free beach club nearby
  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance

Facilities

  • An indoor pool
  • Full-service spa
  • Lockers available

Accessibility

  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, spa. Services include massages.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 10 per pet, per day

Parking

  • Parking is available nearby and costs USD 6 per day (328 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:30 PM
  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Frequently asked questions

Is there a pool at CASA TORTUGA 5Th. Ave?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:30 PM.

Are pets allowed at CASA TORTUGA 5Th. Ave?

Yes, pets are welcome. There's a charge of USD 10 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at CASA TORTUGA 5Th. Ave?

No, unfortunately. However, there's street parking available.

What are the check-in and check-out times at CASA TORTUGA 5Th. Ave?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at CASA TORTUGA 5Th. Ave?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at CASA TORTUGA 5Th. Ave and nearby?

CASA TORTUGA 5Th. Ave has a spa and an indoor pool.

What's the area around CASA TORTUGA 5Th. Ave like?

CASA TORTUGA 5Th. Ave is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 8 minutes' walk from Playacar Beach.

Have a question?

Get instant answers with AI powered search of property information and reviews.

CASA TORTUGA 5Th. Ave Reviews

7.6

Good

7.6

Cleanliness

6.8

Amenities

7.8

Staff & service

8.0

Eco-friendliness

7.4

Property conditions & facilities

10/10 Exceptional

Liked that the rooms were newly refurbished, and everything was new and clean and very comfortable
MARIO, 1-night trip

10/10 Exceptional

The hotel itself is very quiet despite being right in front of a bar, the rooms from the third floor don’t have numbers so that it was a little difficult to find our room, we kinda had to guess based on the rooms at the bottom, but overall a good property.
Gabrielle Noelly, 1-night trip

6/10 Good

The property is well located on 5th avenue
Ana Maria, 2-night trip

8/10 Very good

employee took airpods

great value and location. my only complaint is i left my airpods in the room along with a charging block and cord. since im able to track my airpods, when i couldn’t find them a couple of hours after leaving the hotel i found out that they are in a neighborhood in Cancun. obviously an employee grabbed them and took them home rather than waiting to see if they were reported missing.
Kyle, 1-night trip

10/10 Exceptional

Nice place, quick check in and right on 5th Avenue don't miss the rooftop pool.
Capt.Eric, 1-night trip

10/10 Exceptional

Love this location.. it’s in the heart of all the fun of Playa de Carmen 💕💕💕
Wilma, 3-night trip

8/10 Very good

I loved the location of the property.
Regina, 3-night trip

8/10 Very good

Nice Area.
William, 2-night trip

8/10 Very good

Try to apply something to help to smell humidity in the room.
Aura, 1-night trip

10/10 Exceptional

Na
Olga, 2-night trip

8/10 Very good

Good

Its a very nice Hotel, well located and confort enough.
Abdias, 1-night trip

10/10 Exceptional

Okay
Felipa, 7-night trip

2/10 Poor

Upon arrival in the room,we noticed an overpowering bleach smell along with a mold smell. We looked around and there was mold along the bathroom and closet walls. We decided then and there to go find another hotel.
Thomas W, 4-night trip

6/10 Good

This was back packing experience for us on our honeymoon. We got the flight and hotel booked through Expedia in Mexico the night before going. In expensive has been the way we have gone throughout our trip.This may have been the Jewel of the Nile years ago but definitely not now. Plusses air conditioning, fridge in room, two minute walk to the beach, and close to all the shopping and food you can handle on 5th. Of the four in expensive hotels we have stayed at this has our lowest rating. The hotel we are at now is cheaper but 1000% better in every aspect you can imaging except for surrounding area. Hotel at now feels like new or freshly renevated. Casa Tortuga 5th feels renevated 30 years ago with minimal updates since then left to just take in money with guests wanting to be in Play del Carmen. Place isnt horrible, just not the opposite,it's right in the middle. If your there as we were to see and experience and travel and do in Playa del Carmen and all you want is a reasonable place inexpensive to rest your head with air conditioning then this will be ok. Its clean and room service in the morning its just old and tired now. Truly great location! If you find inexpensive package while in Mexico with this place and what you want is go snorkeling, scuba diving see pyramid go in cenote and a lot of other stuff anf just need a clean place to rest your head with air conditioning(as you need it here) then this will be fine
Robert, 5-night trip

6/10 Good

É uma pousada bem simples, usamos so p banho e pernoite, fica exatamente na principal rua que é 5a avenida, e o que invlcomodou um pouco foi que ha 2 cadas de musica um ao lado e outra na frente, eram boas as musicas, porem alto demais, conseguiamos dormir devido ao cansaço do dia, mas tirando o barulho foi bom pq esta locacao foi de ultima hora
Aparecida, 4-night trip

4/10 Fair

Le personnel et l’entretien des équipements
corinne, 7-night trip

10/10 Exceptional

Ten en cuenta que alrededor hay bares con música muy alta.
Netzahualcoyotl, 2-night trip

8/10 Very good

La habitación estaba limpia pero no había toallas
Urss, 1-night trip

6/10 Good

La propiedad es linda y las habitaciones muy amplias y limpias, además de que estar sobre la 5ta av. es un plus, sin embargo, la atención al hacer el chek in pésima, la chica que me entregó las llaves ni te regresa el saludo. El internet pésimo y la alberca no está utilizable.
Brenda Abigail, 1-night trip

8/10 Very good

Es accesible y tranquila
Luis, 1-night trip

6/10 Good

Lugar con buena ubicación, pero mucho ruido en la noche. Para subir a otros pisos es por escalera, es muy reducida y es difícil manipular equipaje a través de esta.
Ricardo, 1-night trip

8/10 Very good

Me recibieron tarde, si hay personal atendiendo Recepción. El cuarto (3) amplio, con refri, pero el baño si necesitaba atención de pintura y por su diseño tiraba mucha agua hay que tener cuidado, yo pedí toallas extras y las usé de tapete y ahí nos percatamos de algo y en general todo el piso, estaba lleno de pelos … Tanto en en baño como en el cuarto. Muchos.
José, 1-night trip

8/10 Very good

Muy buen lugar aunque faltan espejos en las habitaciones y tal vez una silla. En el anuncio mencionaba que había entrada a un beach club y al preguntar en la recepción, nos dijeron que no era así. La limpieza muy bien y las personas con las que tratamos durante nuestra estancia, fueron amables.
Luz, 10-night trip

8/10 Very good

Esta bien aunque hay mucho ruido. El chico nuevo de recepcion, excelente : educado, con excelente actitud, y servicio!
artzoraya, 2-night trip

10/10 Exceptional

Excelente ubicación
Raúl, 1-night trip