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Isabella Boutique Hotel

3.0 star property
Beach hotel with outdoor pool, near Quinta Alegría Shopping Mall

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Photo gallery for Isabella Boutique Hotel

White sand, beach bar
Courtyard
Porch
Building design
Outdoor pool, pool loungers
Near Quinta Alegría Shopping Mall and 3D Museum of Wonders, Isabella Boutique Hotel offers a serene retreat. Lounge by the outdoor pool or explore the surrounding attractions like Quinta Avenida; then, enjoy dinner at the on-site restaurant or grab a drink at the beach bar.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Airport transfer
  • Pet-friendly
  • Connecting rooms available
  • Pool
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Beach bar
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Picnic area
  • Barbecue grills

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Premium bedding

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Triple Room, Multiple Beds

Deluxe Triple Room, Multiple Beds | Premium bedding, in-room safe, iron/ironing board, bed sheets

Deluxe Triple Room, Multiple Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Ceiling fan
Premium bedding
Private bathroom
Designer toiletries
Rainfall showerhead
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

View all photos for Superior Double Room, Pool View

Superior Double Room, Pool View | Premium bedding, in-room safe, iron/ironing board, bed sheets

Superior Double Room, Pool View

Highlights

Air conditioning
Connecting rooms available
Ceiling fan
Premium bedding
Private bathroom
Designer toiletries
Rainfall showerhead
Free bottled water
  • 23 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 King Bed

View all photos for Deluxe Quadruple Room, Multiple Beds, Ocean View

Deluxe Quadruple Room, Multiple Beds, Ocean View | Premium bedding, in-room safe, iron/ironing board, bed sheets

Deluxe Quadruple Room, Multiple Beds, Ocean View

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Ceiling fan
Premium bedding
Private bathroom
Designer toiletries
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area

Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area | Premium bedding, in-room safe, iron/ironing board, bed sheets

Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area

Highlights

Patio
Individually decorated
Air conditioning
Connecting rooms available
Ceiling fan
Premium bedding
Private bathroom
Designer toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Calle 14 Norte y la Playa, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.4 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Aldea Corazón - ‬4 min walk
  • ‪Café México - ‬5 min walk
  • ‪Mamba - ‬4 min walk
  • ‪Las Camelias - ‬4 min walk
  • ‪Lido Bar Restaurante - ‬3 min walk

About this property

Isabella Boutique Hotel

When you stay at Isabella Boutique Hotel, you'll be in a fantastic location, only a five-minute walk from Playa del Carmen Main Beach and Quinta Avenida. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a beach bar, a terrace and a garden.

Languages

Catalan, English, Italian, Spanish

At a glance

DONE

Hotel size

    • 20 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets stay for free (dogs and cats only)
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Barbecue grills
  • Private dining
  • Room service (late night)

What to do

  • Ecotours nearby
  • Boat tours nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • Traditional architecture

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Towels

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 30 per person (return)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Isabella Boutique Hotel Playa del Carmen
Isabella Boutique Playa del Carmen
Isabella Boutique Hotel Playa del Carmen
Isabella Boutique Playa del Carmen
Hotel Isabella Boutique Hotel Playa del Carmen
Playa del Carmen Isabella Boutique Hotel Hotel
Hotel Isabella Boutique Hotel
Isabella Boutique
Isabella Playa Del Carmen
Isabella Boutique Hotel Hotel
Isabella Boutique Hotel Playa del Carmen
Isabella Boutique Hotel Hotel Playa del Carmen

Frequently asked questions

Does Isabella Boutique Hotel offer free cancellation for a full refund?

Yes, Isabella Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Isabella Boutique Hotel?

Yes, there's an outdoor pool.

Are pets allowed at Isabella Boutique Hotel?

Yes, cats and dogs stay free.

Is parking offered on site at Isabella Boutique Hotel?

Sorry, there's no on-site parking at Isabella Boutique Hotel.

Is an airport shuttle service offered by Isabella Boutique Hotel?

Yes, an airport shuttle is available. The charge is USD 30 per person return.

What are the check-in and check-out times at Isabella Boutique Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Isabella Boutique Hotel?

No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min walk) is nearby.

What is there to do at Isabella Boutique Hotel and nearby?

Have fun during the warmer months with activities nearby such as boat tours. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a picnic area and a garden.

Are there restaurants at or near Isabella Boutique Hotel?

Yes, there's an on-site restaurant.

What's the area around Isabella Boutique Hotel like?

Isabella Boutique Hotel is in Downtown Playa del Carmen, a short 2-minute walk from Playa del Carmen Main Beach and 4 minutes' walk from Quinta Avenida.

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Isabella Boutique Hotel Reviews

Reviews

7.6

Good

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Booked a room and they didn't have it

Showed up and they told me the bungalow I booked wasn't available but i could have a room if I waited 40 minutes. An hour later I was told the room didn't have a lock and there was actually no where for me to stay. So I had to walk around and find another room at 10pm.. is say that's pretty bad.
joe, 1-night trip

10/10 Excellent

Excelente!!!

El lugar, la atención increíble. El personal atento.
ISELA, 4-night trip

2/10 Terrible

I chose this hotel based on old reviews. They probably have been closed for months due to COVID and reopened in the worst conditions possible. The room is dirty and smells like mold, the towels looked old and dirty, the bathroom was filthy and I could not dare to walk without shoes in the room NO WIFI in the room, not always the breakfast was available and to complete the disaster we saw a HUGE RAT outside the room!
Deborah, 7-night trip

2/10 Terrible

Robert, 3-night trip

2/10 Terrible

Poor

The only person that was helpful was Danny. He should be the manager.
Arnold, 3-night trip

8/10 Good

Me gustó que los encargados siempre me atendieron con amabilidad, aunque me hubiera gustado que la manija del baño no se cayera y que se le pudiera bajar al retrete, aparte de que no proporcionan ni shampoo ni acondicionador.
Natalia, 2-night trip

2/10 Terrible

Not as advertised

Whole on vacation we decided to see if we could get a hotel closer to the beach. we found the hotel and the pictures looked great and decided to book. shortly thereafter we were walking back to our existing hotel and decided to walk by the new one all excited to see it. Unfortunately what we saw wasn't the same as what the pictures were. In all honesty the place looked closed. we decided that wasn't where we wanted to stay and within a few hours of making the reservation we were trying to cancel. Hotels.com attempted to reach the hotel for three days, when somebody finally answered they declined our request for a refund. We continued our vacation elsewhere and had to pay for rooms we didn't use.
John, 2-night trip

10/10 Excellent

Muy buena la estancia y el hotel
Carlos Alfredo, 7-night trip

2/10 Terrible

La atención es decepcionante. No están preparados para contingencias.
Paco, 2-night trip

2/10 Terrible

2-night trip

10/10 Excellent

It’s Perfect. Five stars. I travel solo and felt safe, cleaning was excellent. Staff even better. Highly recommend
Eb, 2-night trip

8/10 Good

El hotel está bonito un poco descuidado, la atención por parte de la recepcionista es pecima, sin embargo el señor de mantenimiento muy amable y trataba de apoyar en todo
Jean Marie, 2-night trip

8/10 Good

Just what you need to come in from an action packed day...basic shower and bed...but very clean.
Bajalo4, 1-night trip

8/10 Good

3-night trip

8/10 Good

Great affordable hotel to stay a few nights. There's no TV. The Martina Beach Club with which they have an agreement with is pretty far away. I wish they'd have an agreement with a closer one. Since I stayed during the pandemic and right after Delta came through, the hotel was pretty quiet. The Argentinean ladies at reception were nice.
MariaElena, 1-night trip

10/10 Excellent

Calm, little oasis!

Nice calm vibe at this little oasis.
1-night trip

8/10 Good

Personnels et propriétaires très charmants , se soucient de notre confort et bien-être. Très propre, Confortable, chaleureux et accueillant. À deux pas de la plage et des restaurants. Toutefois, les prix du petit restaurant sur place sont trop élevés, mais par contre délicieux. Bref, ce fut une belle découverte, à conseiller !!
Mélanie, 9-night trip

8/10 Good

1-night trip

10/10 Excellent

1-night trip

8/10 Good

La posizione eccezionale, vicino al centro e vicino alla spiaggia
Daniela, 9-night trip

10/10 Excellent

Carolina, 2-night trip

8/10 Good

This was a great little hidden gem. Nice facility to crash after a day out adventuring.
Mandy, 2-night trip

10/10 Excellent

We had a blast, Love your place

All the people who works there are incredible. Best location near the Clubs, beach and main street. Gracias Maj@s, We had a blast.
6-night trip

10/10 Excellent

J'ai adoré la tranquillité de l'endroit et les proprios sont très sympathiques et accueillant. Tout était parfait !
7-night trip

10/10 Excellent

Loved this place, very close to beach and market but nice and quiet
1-night trip