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Cancun Bay All Inclusive Hotel

3.5 star property
All-inclusive beachfront hotel with pool bar, near Langosta Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cancun Bay All Inclusive Hotel

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Exterior
Hallway
Exterior
Superior Room, Ocean View | View from room

Reviews

7.6 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Hot tub
  • Pool bar
  • Swim-up bar
For families
  • Children's pool
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is £201
includes taxes & fees
6 Jan - 7 Jan 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | Minibar, in-room safe, individually decorated, blackout curtains

Superior Room, Ocean View

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 30.99 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | Minibar, in-room safe, individually decorated, blackout curtains

Master Suite 3 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
3 bedrooms
  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | View from room

Junior Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
2 bedrooms
Blackout curtains
  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, individually decorated, blackout curtains

Standard Room

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Designer toiletries
  • 30.99 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Junior Studio Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout curtains, iron/ironing board

Occidental Costa Cancún All Inclusive

Pool
Free breakfast
Spa
Free parking
7.8 out of 10, Good, (2374)
The price is £173
includes taxes & fees
26 Jan - 27 Jan 2025
Occidental Costa Cancún All Inclusive
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About the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Playa Tortugas - 3 min walk
  • Las Perlas Beach - 9 min walk
  • Langosta Beach - 20 min walk
  • Puerto Cancun Marina Town Center - 2 min drive
  • Tortuga Beach - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Restaurant Gaviota - ‬11 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk

About this property

Cancun Bay All Inclusive Hotel

At Cancun Bay All Inclusive Hotel, you can spend time at the beach enjoying beach umbrellas, beach massages and volleyball, plus you'll only be a five-minute drive from Puerto Cancun Marina Town Center. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and aromatherapy. El Faisan, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this all-inclusive hotel include 2 bars/lounges, a poolside bar and a fitness centre. The helpful staff and beach location get great marks from fellow travellers.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 132 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: noon
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Private picnics
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Local/corner shop
  • Lifeguard on-site

What to do

  • On the beach
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Ping pong
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkelling nearby

Working away

  • Meeting rooms
  • Conference centre (1970 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 5 buildings/towers
  • Built in 1978
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • Spa services
  • Hot tub
  • Massage/treatment rooms
  • Local artist showcase
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable tableware only
  • Reception hall
  • Beaux Arts architecture

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Grab bar near toilet
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Shower only
  • Eco-friendly toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Free local calls

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faisan – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Vista Sushi Zen – This poolside theme restaurant specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open selected days.
La Piña – This poolside restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria – This poolside theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
BBQ Family Style – This poolside family restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.57 per accommodation, per night

Optional extras

  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 55 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 18 years old are not allowed in the hot tub
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Does Cancun Bay All Inclusive Hotel offer free cancellation for a full refund?
Yes, Cancun Bay All Inclusive Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cancun Bay All Inclusive Hotel?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Cancun Bay All Inclusive Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Cancun Bay All Inclusive Hotel?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Cancun Bay All Inclusive Hotel?
Check-in start time: 3:00 PM; check-in end time: noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 55 (subject to availability).
Is there an on-site casino at Cancun Bay All Inclusive Hotel?
No, this hotel doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (5-min drive) are both nearby.
What is there to do at Cancun Bay All Inclusive Hotel and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes volleyball and yoga. Relax in the hot tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay All Inclusive Hotel also has a fitness centre and spa services, as well as a garden.
Are there restaurants at or near Cancun Bay All Inclusive Hotel?
Yes, there are 5 on-site restaurants, featuring international cuisine, ocean views and poolside dining.
Does Cancun Bay All Inclusive Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Cancun Bay All Inclusive Hotel like?
Cancun Bay All Inclusive Hotel is located on the waterfront in Zona Hotelera, a short 10-minute walk from Teatro de Cancún and 20 minutes' walk from Langosta Beach. Travellers give top marks for the hotel's prime location.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Very good

Good hotel, some of their rules are strange, like charging extra for some alcohol. Only one kind is included, which is unusual for all-inclusive resorts. Also some of their staff are not doing much to feel guests welcome. But most other ones do.
Vadim, 1-night trip
Verified Hotels.com guest review

2/10 Poor

We were never refunded for the one day we did not stay! We were specifically told they would process and nothing. Expedia also ignored me when I tried to reach out! Never again
Alfonso, 5-night trip
Verified Expedia guest review

6/10 Good

The experience was great but the hotel had a mildew smell the inside property itself was clean
Dave, 5-night family trip
Verified Expedia guest review

6/10 Good

Beach is not the best place
Armando, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Tomas, 3-night trip
Verified Expedia guest review

2/10 Poor

maritza, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Receptionists are not friendly
Triet Minh, 7-night family trip
Verified Expedia guest review

2/10 Poor

From reading ur (Hotel.com) reviews it states the “Hotel” was 7.4 rating!! I differ from ur rating the place was a disaster I booked the hotel for 8 days after 2 days I had to find another hotel to stay!! First night there the room had no “TV” the room smelled of mold & sliding glass door would not lock!! They moved us to another room which was infested with “roaches” enough was enough so I decided to leave this place!! I wouldn’t allow my dog to sleep there!! Please 🙏 post this so other quests will no what they are getting!! PS: Food is very bad & they had the audacity to charge $5 for room service when it was so to be “all inclusive” what seriously shocked me I am standing @ the hotel desk when I received my meal & I still had to pay for the service!! Worst hotel I’ve stayed in & traveling is my passion
RC, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was awesome, especially Ivan. Buffet food was pretty good, pleasantly surprised. Overall good vacation.
Glenn Matthew, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

Wery friendly, nice place, good food we enjoyed our stay
Samir, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

We enjoyed this resort👍👍
Ivan Aleksandrovich, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mauro Juan Antonio Perez, 3-night trip
Verified Expedia guest review

4/10 Fair

This is a very outdated hotel with two good-sized pools, advertised as a beach property. The small hotel is in the bay area, where all the yachts and boats are parked. There is a tiny separate place in between the boats where you could come inside the water, maybe up to a waist. There are two tiny pools on the hotel property. "All-inclusive" ad, in reality is a poor choice of a few hardly eatable dishes. The rooms are tiny, our door to a "terrace" was broken, TV didn't work, so, I called Expedia, got my money back, and transferred to a really nice All Inclusive resort.
Leonid, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

Emil B., 7-night trip
Verified Expedia guest review

10/10 Exceptional

GOOD RESORT BUT NEED LITTLE MORE UPDATE. THE STAFF ARE VERY FRIENDLY AND HELPFUL. SAFETY IS ONE PRIORITY AND THEY MAKE SURE YOU'RE SAFE. DON'T HAVE PROBLEM GOING BACK
Kingdom, 3-night trip
Verified Expedia guest review

8/10 Very good

Attentive staff No good customer service doesn’t work good
Noeli, 5-night trip
Verified Orbitz guest review

8/10 Very good

Dining options were cancelled to many times. We’re not always honest about trip times.
patricia Lynn, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Staying at this property for the first time in Cancun is a good option, it’s a convenient spot to get to the city or to the hotel zone. The hotel does offer 3 free meals a day plus drinks/ bar food. One drawback from this hotel is that they make you go to a concierge to reserve for the evening dinner here is where they trap you and force you to go to an offsite breakfast where they will try everything in their power to sell you tours to other areas like Isla Mujeres or Chichén and so on, by all means avoid this, reserve the meal but don’t agree to anything else. These people try and try to get you to buy things for them. The resort is clean, multiple pools and easy access to the beach. The rooms were clean and they do daily room service. The food is not the best but saves you from buying a few meals. The gym shows lack of maintenance and the machines are either broken or dirty. Over all it’s a good spot just avoid all the con man’s trying to sell you the world at supposed discounts.
Miguel Angel Garcia, 4-night family trip
Verified Expedia guest review

4/10 Fair

Bad service
Enrique, 3-night trip
Verified Expedia guest review

4/10 Fair

The staff was friendly but I was not a fan of the property. I'd recommend investing in remodeling. We were in a room that had a patio facing the karaoke/live music area that goes till 10pm. It was SO LOUD. We booked excursions for early in the morning so trying to sleep with that going on was awful. Our front door was next to housekeeping/maintenance so the mornings we were able to sleep in, we couldn't because you could hear everything from the front door. If you need a plunger for the toilet, you have to call maintenance. The food is okay but if you're a foody, you have better luck eating out. It's an affordable option if you just need to sleep but the beds are hard so you may wake up with body aches.
Jamileth, 6-night romance trip
Verified Travelocity guest review

4/10 Fair

Beds were too hard. My back was hurting my whole time there
Miguel, 5-night trip
Verified Expedia guest review

8/10 Very good

Staff was very friendly
kalicharran, 5-night romance trip
Verified Expedia guest review

6/10 Good

tired
hongzhu, 6-night trip
Verified Expedia guest review

8/10 Very good

Great people and excellent attention
Luis, 5-night family trip
Verified Expedia guest review

4/10 Fair

Needs major renovations. Room wasn't the cleanest. Resort overall needs a makeover. Food options weren't that good. Pool staff and guest services were nice though.
Joanna, 4-night trip with friends
Verified Expedia guest review