6/10 Good
10 Jan 2025
Nice stay, beds need upgraded
Our stay at Hotel Tuequesa in Cancun, Mexico, was a disappointing experience overall, despite the friendly and attentive staff.
The beds were incredibly uncomfortable, with hard, lumpy mattresses and flat, unsupportive pillows, making it impossible to get a restful night’s sleep.
The jacuzzi tub in our room was another letdown—it was old, chipped, and barely functional, with weak jets and an unhygienic appearance.
Dining was underwhelming, with no buffet and a limited à la carte menu that lacked variety and flavor, especially for a destination celebrated for its cuisine.
An unexpected issue was the presence of cats near the front gate of the property, which the staff feed with tuna cans. While the cats didn’t wander into dining or guest areas, their presence might be off-putting to some. Accessibility was also a significant concern: the hotel’s elevators were out of service, creating challenges for guests with heavy luggage or mobility issues, and the steep, uneven driveway made navigating the property difficult, particularly for older visitors. While the staff were kind and eager to assist, their efforts couldn’t compensate for the hotel’s many shortcomings.
Until improvements are made, we would likely not return to this specific one within the future. Overall, a nice stay but beds could have changed a lot of aspects for our trip.
Verified traveller
4-night trip with friends
Verified Hotels.com guest review
