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InterContinental Presidente Cancun Resort, an IHG Hotel

5.0 star property
Upmarket beachfront resort with spa, near Cancun Convention Center

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Presidente Cancun Resort, an IHG Hotel

Property amenity
On the beach, white sand, beach umbrellas, beach towels
Point of interest
Sun deck
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Connecting rooms available
  • Bar
  • Pet-friendly
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools and 5 hot tubs
  • Breakfast available
  • 24-hour fitness centre
  • Beach umbrellas
  • Beach club on site
  • Beach towels
  • Beach bar
  • 24-hour room service

Feel at home (6)

  • Children stay free
  • Free cots/infant beds
  • Playground on-site
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
The price is £224
includes taxes & fees
28 Jan - 29 Jan 2025

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Signature Suite, 1 King Bed, Oceanfront

Signature Suite, 1 King Bed, Oceanfront | Premium bedding, down duvets, Tempur-Pedic beds, minibar

Signature Suite, 1 King Bed, Oceanfront

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 154 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Signature)

Free toiletries, hair dryer, dressing gowns, slippers

Club Room, 1 King Bed (Signature)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 60 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite (Intercontinental)

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Deluxe Suite (Intercontinental)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 60 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Lagoon View

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Classic Room, 1 King Bed, Lagoon View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 34 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Room, 1 King Bed, Accessible

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Classic Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Lagoon View

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Classic Room, 2 Queen Beds, Lagoon View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room

Room amenity

Classic Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 34 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 2 Queen Beds, Accessible

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Room, 2 Queen Beds, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Ocean View

View from room

Classic Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Club lounge access, Lagoon View

View from room

Room, 1 King Bed, Club lounge access, Lagoon View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 2 Queen Beds, Ocean View

Club Suite, 2 Queen Beds, Ocean View | Premium bedding, down duvets, Tempur-Pedic beds, minibar

Club Suite, 2 Queen Beds, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Club lounge access, Lagoon View

Room, 2 Queen Beds, Club lounge access, Lagoon View | Premium bedding, down duvets, Tempur-Pedic beds, minibar

Room, 2 Queen Beds, Club lounge access, Lagoon View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Room, 2 Queen Beds, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds (Signature)

Free toiletries, hair dryer, dressing gowns, slippers

Club Room, 2 Queen Beds (Signature)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed (Coral)

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Presidential Suite, 1 King Bed (Coral)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 200 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, Lagoon View

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 1 King Bed, Terrace, Lagoon View

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 65 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, Ocean View

Suite, 1 King Bed, Terrace, Ocean View | Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 1 King Bed, Terrace, Ocean View

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 65 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Terrace, Ocean View

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Club Room, 2 Queen Beds, Terrace, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront (Caribbean)

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 1 King Bed, Oceanfront (Caribbean)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Terrace, Ocean View

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Club Room, 1 King Bed, Terrace, Ocean View

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 60 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Ocean View

Room amenity

Club Suite, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Boulevard Kukulkan KM 7.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 13 min walk
  • Forum Beach - 17 min walk
  • Tortuga Beach - 2 min drive
  • Langosta Beach - 3 min drive
  • La Isla Shopping Mall - 7 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive
  • Tulum Intl. Airport (TQO) - 156 min drive

Restaurants

  • ‪Club InterContinental - ‬1 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Lounge 24 - ‬8 min walk
  • ‪Lobby Bar - ‬8 min walk
  • ‪Los de Pescado - ‬4 min walk

About this property

InterContinental Presidente Cancun Resort, an IHG Hotel

At InterContinental Presidente Cancun Resort, an IHG Hotel, you can spend time at the beach enjoying beach umbrellas, beach massages and beachside drinks, plus you'll be within a 15-minute walk of Cancun Convention Center. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and manicures and pedicures. Dining choices include 3 restaurants, and the bar is a great place to grab a cold drink. Other highlights at this luxurious resort include 5 hot tubs, a 24-hour fitness centre and a fitness centre. Fellow travellers say great things about the pool and helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 300 units

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 9 kg per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Internet

  • Free WiFi and wired internet access in public areas

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 3 restaurants
  • Bar/lounge
  • Beach bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Childcare in room (surcharge)
  • Lifeguard on-site

What to do

  • On the beach
  • Beach club (surcharge)
  • Ecotours
  • Shopping
  • Bike rentals nearby
  • Golfing nearby
  • Scooter/moped hire nearby
  • Zip-lining nearby

Working away

  • Business centre
  • 5 meeting rooms
  • Conference space (8142 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 1979
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness centre
  • 2 outdoor pools
  • Shopping centre on-site
  • Full-service spa
  • 5 hot tubs
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Low-height desk
  • Low-height bed
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Pool hoist on site
  • Pool access ramp on site

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Tempur-Pedic mattress
  • Free cot/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs.

Dining

Le Cap – This restaurant is located on the beach.
El caribeño – This restaurant is located by the pool. Open daily.
Café Urbano – On-site restaurant. Open daily.
Deck Bar – This bar is located by the pool. Open daily.
Epicentro – On-site lobby lounge. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.57 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night
  • Resort fee inclusions:
    • Beach access
    • Beach loungers
    • Beach towels
    • Business centre/computer access
    • Concierge service
    • Fitness centre access
    • Health club access
    • Housekeeping
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Pool access
    • Valet parking

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 30 for adults and USD 14 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cancun InterContinental
Cancun InterContinental Presidente Resort
InterContinental Cancun Resort
InterContinental Presidente Cancun
InterContinental Presidente Cancun Resort
InterContinental Presidente Resort
InterContinental Presidente Resort Cancun
Presidente Cancun Resort InterContinental
Presidente InterContinental Resort Cancun
Presidente Resort Cancun
Intercontinental Presidente Cancun Hotel Cancun
InterContinental Presidente
Intercontinental Cancun

Frequently asked questions

Does InterContinental Presidente Cancun Resort, an IHG Hotel offer free cancellation for a full refund?
Yes, InterContinental Presidente Cancun Resort, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at InterContinental Presidente Cancun Resort, an IHG Hotel?
Yes, there are 2 outdoor pools.
Are pets allowed at InterContinental Presidente Cancun Resort, an IHG Hotel?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 9 kg per pet. There's a charge of USD 50 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at InterContinental Presidente Cancun Resort, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at InterContinental Presidente Cancun Resort, an IHG Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at InterContinental Presidente Cancun Resort, an IHG Hotel?
No, this resort doesn't have a casino, but Royal Yak Casino and Sports Book (10-min drive) and Dubai Palace Casino (11-min drive) are both nearby.
What is there to do at InterContinental Presidente Cancun Resort, an IHG Hotel and nearby?
Have fun with nearby activities such as cycling and zip-lining, and practise your swing on the nearby golf course. Additional recreation on-site includes ecotours. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. InterContinental Presidente Cancun Resort, an IHG Hotel also has 2 outdoor pools and a 24-hour fitness centre, as well as spa services and a garden.
Are there restaurants at or near InterContinental Presidente Cancun Resort, an IHG Hotel?
Yes, there are 3 on-site restaurants, featuring beachfront dining and ocean views.
What's the area around InterContinental Presidente Cancun Resort, an IHG Hotel like?
InterContinental Presidente Cancun Resort, an IHG Hotel is a short 13-minute walk from Cancun Convention Center and 5 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. The local area is walkable and popular for its beaches.

InterContinental Presidente Cancun Resort, an IHG Hotel Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Breakfast, light meals and drinks are so good. The beach is amazing. Service is great.
4-night trip
Verified Hotels.com guest review

8/10 Very good

Kenneth, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excelent
Wonderful place to stay. Clean rooms, friendly staff. Delicious breakfast.
Nicolas, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

nolan, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Edgardo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were friendly and they took care of us. The housekeeping was top notch. The small details that we were not expecting brought a smile to us both. The property & staff I give a 5 star rating!
John, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Super relaxing, clean, great pool and beach. Even better service. 10/10
JeanPaul, 3-night family trip
Verified Expedia guest review

4/10 Fair

The shower has no hot water for 3 days the sink will not drain very very noisy on hallways basically like you stay in the lobby not recommend this hotel
CRISTIAN, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Cecilia, 7-night trip
Verified Expedia guest review

8/10 Very good

Everything was excellent, but we could hear all the people walking in the aisle to and from their rooms with and without luggage, too noisy. Need better doors with noise reduction.
Maru, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Heidi, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

The entrance was amazing and it’s overall beauty was intriguing
Ifeoluwa victor, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

This is our second time to stay at El Presidente. Our experience on both occasions has been awesome! Their service especially at the Sunshine Club has been what we have been coming back for. Happy to say our children sort of grew up in this hotel with memories of Cancun vacations..We also enjoy that this is a smaller hotel that doesnt get crazy busy during meal times.
Jose, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Gavriel, 7-night trip
Verified Expedia guest review

10/10 Exceptional

ACCESSIBLE AND CONVENIENT
Daryle D, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

This hotel has a great beach and the dinner options were excellent.
Virginia, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

I would give the property one suggestion. Please change all TVs to Smart TVs so that us Non-Spanish speaking guests can entertain ourselves. Currently, most of the channels are in spanish and even the American Channels have spanish overdubbing. With a name like Intercontinental, I would expect the property to have the budget to change TVs into Smart TVs. Other than that we really enjoyed this hotel. This was our second stay with them this year and were totally satisfied with the value for our money.
Faisal, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

The caribbean restaurant excellent buffet and Antonio and Nai(girl) waiter's exceded their service with us and everyone, specially ANTONIO, Maribel the captain very nice with us but very rude with her employees, put Flan dessert back on menu, PLEASE keep Abraham and beautiful Venus at the hotel for many years!!! loved eating there both do excellent job keeping birds out of the restaurant Thank you for this beautiful hotel.
Luisa Veronica, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

We stayed 6days/5 nights in Rm 608. We were pleased with Club Suite Rm with balcony- ocean view. Shout out to the following staff : Valeris from front desk- for always welcoming and accommodating all the time. She sent me a surprise bday cake up in our room! Also to Spider-Man -Joseu, Cesar and Giovanni. For our cocktails and my micktIls! Piñada! To Reuben for our lunch by the beach! Catch of the day and Tokoya were delicious! Thanks to All of you. You are All the Best! We will be back -soon! And to Jean for taking time to chat on his daily rounds in the resort. This is an Oasis for us. We found our place here! God Bless All! - (Fridays)
Lille, 5-night trip
Verified Expedia guest review

2/10 Poor

I was unable to stay at this property because my flight was cancelled due to a hurricane. The hotel is not responding to my request for a refund or a at the very least a credit. The flight cancelation is completely out my my control, there’s no sense of compassion or understanding and I will be making a report with the Better Business Bureau
Victoria Monique, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great customer service
Kellyn, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful beach ! The food is great and the service excellent 👍
Alfonso, 1-night romance trip
Verified CheapTickets guest review

10/10 Exceptional

andres, 2-night trip
Verified Expedia guest review

10/10 Exceptional

It was an awesome experience staying here. The staff are really friendly, great cusyomer service, clean environment, lovely fragrance and amazing facilities.
Taye Akinwale, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Friendly staff. Huge roaches and bugs in room.
Aileen, 10-night trip
Verified CheapTickets guest review