Escape to the sun-kissed shores of Hyatt Zilara Riviera Maya Adults Only All Inclusive, where luxury meets tranquility. Indulge in a rejuvenating hot stone massage at the spa, or sip on a refreshing cocktail at the swim-up bar and poolside bar. With designer stores, live concerts and shows, fitness classes and yoga classes available daily - there is something for everyone.
VIP Access
Reviews
8.88.8 out of 10
Excellent
Popular amenities
Connecting rooms available
Bar
Free parking
Main amenities (12)
Daily housekeeping
On the beach
4 restaurants and 4 bars/lounges
Full-service spa
Outdoor pool
Fitness centre
Free use of bicycles
Free beach club on site
Beach cabanas
Beach towels
Hot tub
Pool bar
Feel at home (6)
Connecting/adjoining rooms available
Private bathroom
Television
Garden
Terrace
Daily housekeeping
The current price is £424
£424
includes taxes & fees
1 Mar - 2 Mar
Room options
Available filters for rooms
Showing 16 of 16 rooms
View all photos for Ocean Front Swim Out King Suite
Ocean Front Swim Out King Suite
Highlights
Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
63 sq m
Ocean view
Sleeps 2
1 King Bed
View all photos for 1 King Bed Suite
1 King Bed Suite
Highlights
Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
44 sq m
Sleeps 2
1 King Bed
View all photos for Run of House
Run of House
Highlights
Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
44 sq m
Sleeps 2
1 King Bed OR 2 Double Beds
View all photos for 2 Double Bed Suite
2 Double Bed Suite
Highlights
Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
44 sq m
Sleeps 4
2 Double Beds
View all photos for Ocean View King Suite
Ocean View King Suite
Highlights
Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
44 sq m
Ocean view
Sleeps 2
1 King Bed
View all photos for Pool View Swim Out King Suite
Pool View Swim Out King Suite
Highlights
Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
56 sq m
Resort view
Sleeps 2
1 King Bed
View all photos for Ocean Front Private Pool King
Ocean Front Private Pool King
Highlights
Balcony
Private pool
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
63 sq m
Sea view
Sleeps 2
1 King Bed
View all photos for Tropical View Double
Tropical View Double
Highlights
Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
44 sq m
Sleeps 4
2 Double Beds
View all photos for Ocean View Terrace King Suite
Ocean View Terrace King Suite
Highlights
Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
53 sq m
Partial ocean view
Sleeps 2
1 King Bed
View all photos for Ocean Front King Suite
Ocean Front King Suite
Highlights
Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
53 sq m
Ocean view
Sleeps 2
1 King Bed
View all photos for Presidential Suite
Presidential Suite
Highlights
Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
147 sq m
Sleeps 2
1 King Bed
View all photos for Ocean Front Double Suite
Ocean Front Double Suite
Highlights
Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
53 sq m
Ocean view
Sleeps 4
2 Double Beds
View all photos for Ocean Front One Bedroom Master King Suite
Ocean Front One Bedroom Master King Suite
Highlights
Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
96 sq m
Sea view
Sleeps 2
1 King Bed
View all photos for Tropical View King Swim Out Suite
Tropical View King Swim Out Suite
Highlights
Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
53 sq m
Sleeps 2
1 King Bed
View all photos for One Bedroom Master Suite King
One Bedroom Master Suite King
Highlights
Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
96 sq m
Sleeps 2
1 King Bed
View all photos for Tropical View King
Tropical View King
Highlights
Balcony
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Ceiling fan
44 sq m
Sleeps 2
1 King Bed
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What's nearby
El Camaleón Mayakoba Golf Course - 7 min drive
Gran Coyote Golf - 8 min drive
Tres Rios Ecopark - 9 min drive
Playa Xcalacoco - 19 min drive
Maroma Beach - 20 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive
Tulum Intl. Airport (TQO) - 110 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14 miles/22.5 km
Restaurants
Black & White - 8 min drive
Beach Bar - 9 min drive
Jaal-Ha - 9 min drive
Coco Café - 1 min walk
Bluemoon - 8 min drive
About this property
Hyatt Zilara Riviera Maya Adults Only All Inclusive
At Hyatt Zilara Riviera Maya Adults Only All Inclusive, you can hit the beach to retreat to a cabana or practice yoga, plus you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Capri Grille, one of 4 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious property include 4 bars/lounges, a poolside bar and a fitness centre. The pool and helpful staff get great marks from fellow travellers.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.
Land activities
Fitness facilities
Lessons/classes/games
Aerobics
Bartending
Language
Yoga
Entertainment
On-site entertainment and activities
On-site live performances
Languages
English, German, Portuguese, Serbian, Spanish
At a glance
Hotel size
291 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
Free secured, uncovered on-site self-parking
Free secured, uncovered on-site valet parking
On-site parking is limited
Other information
Designated smoking area (fines apply)
Caters to adults only
Property amenities
Food and drink
4 restaurants
4 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
24-hour room service
Water dispenser
What to do
On the beach
Free beach club
Beach yoga
Fitness classes
Concerts/live shows
Evening entertainment
Karaoke
Shopping
Pool table
Ping pong
Free use of nearby fitness centre
Working away
2 meeting rooms
Conference space (6747 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Beach cabanas (surcharge)
Free bike hire
Pool cabanas (surcharge)
Beach towels
Pool umbrellas
Romance packages
Facilities
3 buildings/towers
Built in 2003
ATM/banking
Garden
Terrace
Communal living room
Fitness centre
An outdoor pool
Designer shops on-site
Bike parking
Full-service spa
Hot tub
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Phone
Food and drink
Meal delivery service
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Water-efficient showers only
Water-efficient toilets only
Special features
Spa
The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Dining
Capri Grille – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Tempest – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
El Comedor – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant – This theme restaurant specialises in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 7:00 PM
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only
Frequently asked questions
Does Hyatt Zilara Riviera Maya Adults Only All Inclusive offer free cancellation for a full refund?
Yes, Hyatt Zilara Riviera Maya Adults Only All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 7:00 PM.
Are pets allowed at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Yes, there's free self and valet parking. Parking spaces may be limited.
What are the check-in and check-out times at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in is available.
Is there an on-site casino at Hyatt Zilara Riviera Maya Adults Only All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.
What is there to do at Hyatt Zilara Riviera Maya Adults Only All Inclusive and nearby?
Have fun with on-site activities such as beach yoga and cycling. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hyatt Zilara Riviera Maya Adults Only All Inclusive also has 4 bars, an outdoor pool and a fitness centre, as well as beach cabanas and a garden.
Are there restaurants at or near Hyatt Zilara Riviera Maya Adults Only All Inclusive?
Yes, there are 4 on-site restaurants, featuring Italian cuisine.
Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hyatt Zilara Riviera Maya Adults Only All Inclusive like?
Hyatt Zilara Riviera Maya Adults Only All Inclusive is in Riviera Maya. Popular attractions include Quinta Avenida, which is 13 minutes away by car.
Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
3 Jan 2025
Great staff, great service - no good behavior from
We stayed at the Hyatt the week after Christmas and were very impressed with the staff. Very friendly, accommodating and helpful! Unfortunately, many guests here are the exact opposite - a shame! Lots of “young people” who bawl at night, set off alarms or get drunk. Unfortunately, we didn't like the "Americanization" at all. A little more Mexico would be nice.
Moritz
Moritz, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 Dec 2024
Great hotel!
Great hotel. All the workers were amazing! Room was great. My only complaints was the pool was cold (but it’s December) and I was not a fan of the buffet.
Michael
Michael, 3-night trip
Verified Hotels.com guest review
6/10 Good
19 Nov 2024
beach was open but very dirty, construction going on less than 100 ft away from resort rooms
Sharlee Rae
Sharlee Rae, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
18 Nov 2024
My husband and I stayed in a tropical view swim out room and it was worth the upgrade! The pool was very private, had a peek of ocean view and was perfect for relaxing. The room and bathroom were spacious with lots of storage. The mini bar was well stocked and we did get room service one day and it was quick and tasty. I found the bed really comfortable and you had the option to change pillows etc through their housekeeping app. The restaurants at the hotel were amazing (however it was confusing on when the buffet was open) and the food was fantastic. Lots of choice at the buffet at breakfast and Lola Grill and the beach bar were awesome for lunch. The desserts were all really, really good as well as the tacos! The coffee shop was a huge plus and we went there a couple of times a day! The bars were all well stocked and the employees at the bars and coffee shop were awesome. There were always tons of chairs by the pool and on the beach. The activities were fun, but not too crazy. The service by the pool and on the beach was excellent as well.The beach was gorgeous white sand with tons of space for everyone. The water in front of the hotel was a bit murky, but if you walked 5 minutes to the right, it was crystal clear, not too wavy and so warm and perfect! You can wander forever along the beach. We had an early arrival and weren’t able to get our room until 3:00, but we were able to use the facilities all day. Sales pitch at check in isn’t pushy, but did happen.
Kyle
Kyle, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
17 Nov 2024
Muy buen trato
Leonela Barrios
Leonela Barrios, 3-night trip
Verified Expedia guest review
10/10 Exceptional
17 Nov 2024
Olivia Carmen
Olivia Carmen, 4-night trip
Verified Expedia guest review
10/10 Exceptional
17 Nov 2024
frank
frank, 7-night trip
Verified Expedia guest review
10/10 Exceptional
16 Nov 2024
My fiancé and I stayed here for a full week and had an amazing time. The entire staff were so kind, welcoming, and accommodating. We especially want to thank Arturo, Ana, Sandy, Yanuel and Dulce for making the stay so fun and memorable. There were activities and games everyday (highly recommend partaking in everything you can - we had so much fun every time!), the entire property was clean and well taken care of. The restaurants were good (highly recommended making a reservation for Tempest hibachi) and so was everything from the cafe/coffee shop. Definitely recommend booking an excursion or too, you can even do it through the hotel and the ones we picked were worth every penny. Overall had a beautiful time and hope to be back someday.
Kayla Marie Brinkoetter or Felipe Sanchez,
Verified Expedia guest review
4/10 Fair
13 Nov 2024
our VIP room was on 5th floor with ocean view. well located. however, the elevator to the floor was not working from the day first to the last day of our stay. i have a bad knee and that caused me a lot of pain going up and down at least 6 times a day.
In addition, the water flow was stopped a couple of times in the morning or afternoon.
We had the similar problem with electricity.
Taraneh
Taraneh, 5-night romance trip
Verified Expedia guest review
8/10 Very good
12 Nov 2024
Good property. Food options limited but it’s not a large resort. Overall, very good experience
Paulius
Paulius, 5-night trip with friends
Verified Expedia guest review
10/10 Exceptional
12 Nov 2024
Samantha
Samantha, 7-night trip
Verified Expedia guest review
10/10 Exceptional
12 Nov 2024
We had a great 6 day stay at Hyatt Zilara! We were at the Riviera Maya location. The restaurants all had great food and were close by. We especially loved the Hibachi restaurant! The bars had all good alcohol and drinks and there was never too long of a wait. The staff were sooo kind and it felt like they actually cared about our stay. The location itself was very beautiful-we had a secluded swim out room surrounded by trees and everything was clean. We would definitely stay here again as it was better than other all inclusive resorts we have tried in the past. Thanks!!
Sarah
Sarah, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
10 Nov 2024
Richard
Richard, 2-night trip
Verified Expedia guest review
8/10 Very good
9 Nov 2024
George William Gardner
George William Gardner, 7-night trip
Verified Expedia guest review
10/10 Exceptional
8 Nov 2024
We were impressed from the second we drove up. Everyone was wonderful and very helpful. The pool is huge and you never have to fight over a seat or even sit next to anyone. The beach is easy and beautiful. The restaurants serve the best food I’ve had at any resort. We felt very centrally located. We were in Cancun and Playa De Carmen within 20 min. So easy to the ferries and shopping. I’m already looking at bookings for next year. Must mention Johanna was a great first impression helper without any push.
Shelly
Shelly, 5-night romance trip
Verified Expedia guest review
6/10 Good
8 Nov 2024
The food options should be better. More restaurants or all restaurants open ALLthe rime. The lighting in the rooms need to be u p graded. Very dark, not enough light.need to be uo gradedrooms are
Jeanne Claudel
Jeanne Claudel, 4-night family trip
Verified Expedia guest review
2/10 Poor
7 Nov 2024
jose
jose, 6-night trip
Verified Expedia guest review
10/10 Exceptional
5 Nov 2024
Nice property, but lack of entertainment
Andrew
Andrew, 3-night family trip
Verified Expedia guest review
6/10 Good
3 Nov 2024
Staff was friendly property was clean. Closed down way too early, 7 pm on Friday and Saturday is ridiculous. Also closing down restaurants giving you two options for Friday and Saturday night dining is not convenient. No smoking areas that were convenient.
Rachel
Rachel, 5-night trip
Verified Expedia guest review
8/10 Very good
3 Nov 2024
Isaac
Isaac, 5-night trip
Verified Expedia guest review
10/10 Exceptional
2 Nov 2024
Lovely and adults only even better! The spa is AMAZING
gerald dayne
gerald dayne, 7-night romance trip
Verified Expedia guest review
8/10 Very good
1 Nov 2024
Overall, we had a nice stay. The room was beautiful and we loved the swim out pool. Room service was amazing. We had the floating breakfast which was fun! My room was spotless and restocked daily.
Couple of things:
Luggage took 3 hours to deliver to room and they delivered to the room next door. We even called twice to ask why it hadn’t been delivered. We would’ve taken the luggage with us but they wouldn’t let us.
Language barrier : a few employees didn’t speak any English but would reply Ok, I got you. But nothing would happen. This happened when ordering the floating breakfast, the luggage and the missing wine from our friends room. We asked multiple times for these items. We figured out later it was a language barrier.
Missing wine : both our friends and us bought the VIP package from Expedia which included sparkling wine. Our room had a bottle but theirs did not. We later found out at the pool bar it went to another room and from a conversation with another guest. We asked 3 times for a bottle which was finally received. See comment above.
Sunday evening, all of the restaurants were closed except two (even the buffet was closed) and the wait was 45 minutes.
Minor things but when booking a Hyatt resort and the amount we paid, we felt these things shouldn’t have happened.
Everyone was nice and friendly. Check in and out was easy.
Juliette
Juliette, 4-night trip with friends
Verified Expedia guest review
8/10 Very good
30 Oct 2024
Hyatt was a good buy for the buck. There is a lot of room for improvement. Only having 4 restaurants was a big problem. And the clientele were quiet at first but when the weekend approached groups arrived and the loud parties began. The rooms were a nice upgrade and I loved the showers. The control of the wild life was bad having the clooties running wild outside and inside the resort. We actually had one brave enough to jump up on our table while we were eating. Would I return yes if I was looking for more bang for my buck
Theresa
Theresa, 5-night family trip
Verified Expedia guest review
6/10 Good
27 Oct 2024
With a smaller resort comes limited eating options, it’s to be expected. Also the WiFi was spotty and one day did not work at all.