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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Upmarket beachfront property with spa, near Gaviota Azul Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, pool loungers
4 outdoor pools, pool loungers
4 outdoor pools, pool loungers
Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing
Front of property – evening/night
The price is £319
includes taxes & fees
18 Dec - 19 Dec

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Flat-screen TV

Altitude Corner Suite Partial View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite | Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • Sleeps 4
  • 2 Double Beds

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

4 outdoor pools, pool umbrellas, pool loungers

Krystal Grand Cancun All Inclusive

Pool
Spa
Free parking
Free WiFi
7.4 out of 10, Good, (1208)
The price is £239
includes taxes & fees
14 Dec - 15 Dec
Krystal Grand Cancun All Inclusive
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Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.0

Very good

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

JEFFERY, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Isai, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 6-night trip
Verified Hotels.com guest review

4/10 Fair

Lizbeth Anahi, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Joelle Manuela, 4-night romance trip
Verified Expedia guest review

2/10 Poor

They never told me the AC in the rooms wouldn’t go below 85 degrees. What a horrible experience
Lenny, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Adlicia Earlean, 3-night trip
Verified Expedia guest review

8/10 Very good

Altitude was great but you still have to share with Krystal Grand and ir is OLD and dirty. Bathrooms always closed. Dinner closes at 11pm, alcohol 12pm at bar. NO AC nowhere to keep cold only Altitud Bar that closes at 11pm. Only one staff at bar serving two hotels.
David Alfonso, 4-night family trip
Verified Expedia guest review

2/10 Poor

Originally booked Altitude. Was not given any communication beforehand that the AC had gone out and they were not opening the Altitude. They are not willing to give any discount for moving you to the old building. Was expecting something modern and nice and ended up in the old building hot and where the elevators did not work most of the time. Food was not good I’m buffet and they did not have kid options. Only reason giving it 1 star is bucease some of the staff were nice. Will not book here again.
Lizzette, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

My family and I spent 5 days at this resort. We enjoyed the facility, as the beach access was perfect for us. Staff was very friendly and accommodating, especially Reyna (our housekeeper) she went above and beyond while taking care of our room. As well as Janer (our agent through Expedia), he managed our reservation as well as the cabanas by the beach. My family and I felt safe and welcomed throughout our stay from the minute we checked in, including when we were on the beach. The staff made this vacation awesome and I would come again.
Orhan, 5-night trip
Verified Expedia guest review

8/10 Very good

The beach is its main attraction. The air conditioners are limited to 24 degrees Celsius, so the rooms aren’t that cool especially for the summer time. Common areas are pretty warm as well. The food is okay overall. The staff is great, so management is the issue, more focused on bottom line than repeat customers. The rooms themselves are nice at the Altitude side of the property.
Elmer, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful stay with the family but having only one working elevator for such a big hotel is ridiculous.
Abel Austin, 5-night family trip
Verified Expedia guest review

6/10 Good

When I get there to check in at Altitute Krystal they did not have AC working so they put us at Krystal Grand Cancun. They said I would be moved in two days but did not happen. Elevators have no AC. The rooms are super hot also. Food is not good at all. I wish they would have let me know before my trip that Altitude Krystal Cancun was not available at all.
Esmeralda, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The whole experience was amazingly quiet and the food was fantastic! Thank you ALL so much for having my husband and I !!!
Derrick Renard, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everyone was really friendly and helpful. Janer was the person in charge during our stay and he did an amazing job in making sure all of our questions were answered, he guided us our whole trip. We stayed at a presidential suite and the view was amazing. Everything is a 10 minute walk from the resort. The beach view is speechless, restaurants and buffets amazing.
Madain Racon, 5-night romance trip
Verified Expedia guest review

4/10 Fair

Dissatisfaction
Elevator operate only 1out of 4, so always takes long time for up and down. No stairs. Also, dinner is required reservation, so impossible to go restaurant dinner for 1st night. Only buffet available.
Yoshihide, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Ramiro, 4-night trip
Verified Expedia guest review

4/10 Fair

From the moment we walked in it was dirty and loud. There was only two working elevators. They were beyond dirty, puddles of water on the floor and took about 15-20 to go up or down. Our original room we booked wasn’t available, we ended up in a double queen room. It smelled very funky, dirty sheets on one of the beds. You could only take about a two minute with cold water before the shower started almost overflowing. Very glad we were only there for one night.
Shelby, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Needs an update
Isaac, 4-night trip
Verified Expedia guest review

6/10 Good

Zachary, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

This hotel needs a zero rating. Booked for Altitude, was placed in the Krystal grand. The air in the room did not work properly and the refrigerator did not work at all. Requested compensation and was told we could check out. Was offered to move to another room, 50 minute massage and dinner on the beach. Booked the dinner, went down prepared for dinner and never received. Carlos argued with me to tell me it was booked for the day before. Which is was definitely booked for that day which was also my birthday. Nobody was helpful at all. Reached out to Expedia and was given 197 in OneKey. This was a 1600$ booking and I am very unsatisfied. If you have a choice, stay away from Krystal, Krystal grand, and the altitude hotel all located in Cancun.
Camille, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great place good food and service
GABRIEL, 4-night trip
Verified Expedia guest review

6/10 Good

Property was old and outdated. 4 elevators & only 2 work, so we were cramming to get up and down to our desired floors. To make matters worse the AC did not work. We were lucky enough to get a fan, but that was only good for when you stood or laid directly in front of it. Overall the staff was nice and food was good.
Khali, 3-night romance trip
Verified Expedia guest review

2/10 Poor

We had booked to stay in the altitude tower. When we arrived, we were told that the altitude tower was closed due to lack of AC. The tower has been closed for three days and the hotel did not notify us ahead of time that we would not be able to stay in the altitude tower, which we had paid extra money For those amenities. They offered us another room which we previewed and it was very hot smelled bad and was very dirty. They gave us another room which they said was an upgrade and it did not even have any lamps in it, The AC was also not working in this part of the hotel. When we went to speak with the management about it, they lied and said that the AC was working and that it would be cooler in a little while. We spent one night with the windows open, and the air conditioner was never working. when we went to check out the next morning, the dayshift told us that the AC in that part of the hotel had also been out for three days and probably would not be working for another four or five days since they did not know what was wrong with it. Expedia should not book anyone at this hotel due to the condition of the non-upgraded rooms, the staff who do not tell the truth to the customers, and the fact that they did not notify us ahead of time that the AC was not working in the resort.
Helen Howey, 8-night family trip
Verified Expedia guest review

2/10 Poor

NEED TO FIX AIR CONDITIONING IN ENTIRE KRYSYAL GRAND BUILDING . ALTITUDE BUILDING IS CLOSED AND WE WASNT INFORMED PRIOR TO CHECK IN AND WAS FORCED TO STAY IN THE GRAND BUILDING
Shenaya, 3-night romance trip
Verified Expedia guest review