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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Now Emerald Cancun - All Inclusive

4-star4 stars
Great for familiesThis property has good facilities for families.
Blvd. Kukulkan Km 19.5, Cancun, QROO, 77500, Mexico

All-inclusive beachfront property with free children's club, near El Rey Ruins
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Staff was AMAZING! Always someone around to answer questions that we had. No issues with…Mar 1, 2020
  • Room service food not very good. Staff were very helpful when requiredFeb 29, 2020

Now Emerald Cancun - All Inclusive

  • Deal of the Day
  • Deluxe Room, 1 King Bed, Garden View
  • Deluxe Room, 2 Double Beds, Garden View
  • Deluxe Sunset Lagoon View Double
  • Deluxe Sunset Lagoon View with Balcony king
  • Deluxe Room, 1 King Bed, Partial Ocean View
  • Deluxe Room, 2 Double Beds, Partial Ocean View
  • Deluxe Ocean View King
  • Deluxe Ocean View Double
  • Deluxe Ocean View With Balcony
  • Preferred Club Ocean View King
  • Honeymoon Suite, 1 King Bed, Ocean View
  • Deluxe Garden View with Patio King
  • Deluxe Garden View with Patio Double
  • Preferred Club Sunset Lagoon View Double
  • Preferred Club Premium with Hot Tub King
  • Preferred Club Sunset With Hot Tub King
  • Preferred Club Premium Plunge Pool King
  • Preferred Club Premium Sunset Plunge Pool King
  • Room (reakfast Plan Deluxe Garden View King)
  • Room (akfast Plan Deluxe Garden View Double)
  • Room (Plan Deluxe Sunset Lagun View Double)
  • Room (Deluxe Sunset Lagun View Balcony King)

What’s around Now Emerald Cancun - All Inclusive

Landmarks

  • In Zona Hotelera
  • El Rey Ruins - 8-minute walk
  • Delfines Beach - 8-minute walk
  • Aquaworld - 44-minute walk
  • Maya Cancun Museum - 31-minute walk
  • Costa Occidental de Isla Mujeres National Park - 16-minute walk
  • Cancún Underwater Museum (Punta Nizuc) - 33-minute walk
  • Ballenas Beach - 2.5 mi / 4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 13-min drive

At a glance

Key facts

Size

  • 427 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • 7 restaurants
  • 7 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
Things to do
  • Beach umbrellas
  • Beach towels
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Playground on site
  • Volleyball on site
  • Swim-up bar 1
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business centre
  • One meeting room 1
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Lift
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Now Emerald Cancun - All Inclusive’s small print

Also known as

  • Now Emerald Cancun - All Inclusive Cancun
  • Now Emerald Cancun - All Inclusive All-inclusive property
  • Now Emerald Cancun - All Inclusive All-inclusive property Cancun
  • Now Emerald Cancun - All Inclusive Cancun
  • Now Emerald Cancun - All Inclusive All-inclusive property
  • Now Emerald Cancun - All Inclusive All-inclusive property Cancun

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    The charges below are included in the total price displayed:

    • New Year's Eve gala dinner fee for stays on 31 December

    Optional extras

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Now Emerald Cancun - All Inclusive

    • Is there a pool at Now Emerald Cancun - All Inclusive?
      Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
    • Are pets allowed at Now Emerald Cancun - All Inclusive?
      Sorry, pets aren't allowed, but service animals are welcome.
    • Is parking offered at Now Emerald Cancun - All Inclusive?
      Yes, there's free self and valet parking.
    • What are the check-in and check-out times at Now Emerald Cancun - All Inclusive?
      You can check in from 3:00 PM to midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Now Emerald Cancun - All Inclusive?
      Yes, there are 7 on-site restaurants.

    Recent reviews

    Good 7.8 From 43 reviews

    Poor 2.0
    Warning, this hotel is not ready!
    Over twenty years in the travel industry, and a loyal Now guest, I was excited to try the new Now Emerald. I read all the mixed reviews, and I am sad to say, I understand why there are a lot of bad reports. I should have gone with my gut instinct after my first point of contact was with the rudest check-in agent and to flee to Now Sapphire, but I decided to stay the course. Worse mistake I made. For special occasions especially, I would have to say go somewhere else. You should have the best vacation ever, and that’s for everyone. This resort is not ready. When my family members became upset because there requests to make my birthday special was being botched up, I knew then it wasn’t worth their frustrations. When you expect everything to be bad and are pleasantly surprised for “normal service” that should say a lot about this resort. Pros:Alex and Angelica at pool are incredible. Tito the server for breakfast in the buffet amazing. Cons: Hotel rooms need repair.Food was not up to Now standards.Same food for breakfast every day.Inconsistent service, in every department. Bartenders need the same recipes to follow.Don’t allow children to bang on the piano keys. If you are going to allow children in the French restaurant, please don’t allow them—or anyone—to play movies/games without earphones. The laundry smelled sour. This hotel is not ready for occupants. I felt as if we were more like guinea pigs versus guests while they improve and repair everything.
    us3 night trip with friends
    Very good 8.0
    Great location and service. OK resort. Meh food.
    Service was really good! The beach was great! Really bad AC in he lobby and pretty much everywhere except in your room. Meh food.
    Francy, us5 night trip with friends

    Now Emerald Cancun - All Inclusive

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