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Royal Uno All Inclusive Resort & Spa

Photo gallery for Royal Uno All Inclusive Resort & Spa

Aerial view
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
4 outdoor pools
4 outdoor pools

Overview of Royal Uno All Inclusive Resort & Spa

Royal Uno All Inclusive Resort & Spa

4.5 star property
All-inclusive beachfront property with spa, near Delfines Beach

8.8/10 Fabulous

636 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is £453
Price available on 2/3/2023
Map
Kukulcan Boulevard Km 17.5, Hotel Zone, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Delfines Beach - 20 min walk
  • Iberostar Cancun Golf Course - 1 min drive
  • La Isla Shopping Mall - 5 min drive
  • Cancun Convention Center - 18 min drive
  • Tortuga Beach - 20 min drive
  • Langosta Beach - 21 min drive
  • Riviera Cancun Golf Resort - 19 min drive
  • Turtle Beach - 25 min drive
  • Puerto Cancun Marina Town Center - 29 min drive
  • Plaza Las Americas - 31 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Xkat-ik - 6 min walk
  • Da Vinci - 6 min walk
  • Restaurante Benazuza - 12 min walk
  • Puerto Madero - 3 min drive
  • Casitas - 3 min drive

About this property

Royal Uno All Inclusive Resort & Spa

Royal Uno All Inclusive Resort & Spa offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be within a 10-minute drive of La Isla Shopping Mall. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages and manicures and pedicures. OS, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 2 bars/lounges, a free kid's club and a poolside bar.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Land activities

Children's club

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 540 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in available
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle from 7:00 AM to 7:00 PM*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 6 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Evening entertainment
  • Shopping

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas

Facilities

  • ATM/banking
  • Television in common areas
  • 24-hour fitness centre
  • 4 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Sauna

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Smart television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns
  • Window screens

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Land activities

Children's club

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

OS – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Aora – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Palotinte – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Miamare – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Kukul Cantina – This sports bar specialises in American cuisine. Open daily.

Fees & policies

Refundable deposits

  • A damage deposit of USD 400 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 2.50 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 25 per person (roundtrip)
  • Late checkout can be arranged for an extra charge of USD 500 (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Airport shuttle service for children up to age 15 costs USD 25 (roundtrip)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.</p> <p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Royal Uno Inclusive & Cancun
Royal Uno All Inclusive Resort Spa
Royal Uno All Inclusive Resort & Spa Cancun
Royal Uno All Inclusive Resort & Spa All-inclusive property

Frequently asked questions

Does Royal Uno All Inclusive Resort & Spa offer free cancellation for a full refund?
Yes, Royal Uno All Inclusive Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Royal Uno All Inclusive Resort & Spa?
As of 2 Feb 2023, prices found for a 1-night stay for 2 adults at Royal Uno All Inclusive Resort & Spa on 8 Feb 2023 start from £451, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Royal Uno All Inclusive Resort & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Royal Uno All Inclusive Resort & Spa?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Royal Uno All Inclusive Resort & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Royal Uno All Inclusive Resort & Spa?
Yes, there's free self parking.
Is an airport shuttle service offered by Royal Uno All Inclusive Resort & Spa?
Yes, an airport shuttle is available from 7:00 AM to 7:00 PM on request. The charge is USD 25 per person roundtrip.
What are the check-in and check-out times at Royal Uno All Inclusive Resort & Spa?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 500 (subject to availability). Express check-in and contactless social distancing and check-out are available.
Is there an on-site casino at Royal Uno All Inclusive Resort & Spa?
No, this property doesn't have a casino, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are both nearby.
What is there to do at Royal Uno All Inclusive Resort & Spa and nearby?
Royal Uno All Inclusive Resort & Spa has 4 outdoor pools, 2 bars and a private beach, as well as a spa, a 24-hour fitness centre and an arcade.
Are there restaurants at or near Royal Uno All Inclusive Resort & Spa?
Yes, there are 6 on-site restaurants, featuring international cuisine. Nearby restaurants include Xkat-ik (6-min walk), Da Vinci (6-min walk) and Restaurante Benazuza (12-min walk).
What's the area around Royal Uno All Inclusive Resort & Spa like?
Royal Uno All Inclusive Resort & Spa is a short 8-minute walk from Iberostar Cancun Golf Course and 2 minutes' walk from Maya Museum of Cancun.

Reviews

8.8

Fabulous

9.5/10

Cleanliness

8.9/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Mark, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Uno was great!
We had a great experience here! Great food, drinks and lodging. We would absolutely return!
Sarah, 1-night trip
Verified Hotels.com guest review

6/10 Good

We stayed 5days. Restaurant is hard to book and the next hotel is constructing now ..so noisy And all servers were good And food is so so
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Already planning my trip back
The best service, the best staff, the best activities, the best food, the best experience in the most beautiful place to be.
William, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Ok but not Great
Overall the resort was great. But the food was not that great. Even at the specialty restaurants, it was sub-par. Not good. Also there was a lack of employees so delays because of that.
4-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Fulya, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel
Great newly Tasteful remodeled hotel with great service minded staff.
7-night trip
Verified Hotels.com guest review

8/10 Very good

Nice pool and beach, oceanfront room was awesome!
Verified Orbitz guest review

8/10 Very good

Everything was great! The only negative part of my experience was that they required reservations for the restaurants. And the worker (Elsa) messed up our reservations so we didn’t get to eat at 2 of the 3 restaurants. Big loss for us. Elsa admitted fault and did nothing to help make it better.
Verified Expedia guest review

6/10 Good

Lack customer service, Daily and Night activities very poor and boring; Not worth money spent on 5 day stay- will not return.
Verified Expedia guest review