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Cancun Bay All Inclusive Hotel

3.5 star property
Unwind with sun-kissed beach massages and cool off in the swim-up bar. Get ready for endless fun under Cancun’s tropical sun.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Superior Room, Ocean View | Beach/ocean view
Outdoor wedding area
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Free breakfast
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Hot tub
  • Pool bar
  • Swim-up bar
For families
  • Children's pool
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is £203
includes taxes & fees
30 Jan - 31 Jan

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | Minibar, in-room safe, individually decorated, blackout curtains

Superior Room, Ocean View

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 30.99 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | Minibar, in-room safe, individually decorated, blackout curtains

Master Suite 3 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
3 bedrooms
  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | Minibar, in-room safe, individually decorated, blackout curtains

Junior Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
2 bedrooms
Blackout curtains
  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, individually decorated, blackout curtains

Standard Room

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Designer toiletries
  • 30.99 sq m
  • Sleeps 3
  • 1 Double Bed

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Junior Studio Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout curtains, iron/ironing board

Occidental Costa Cancún All Inclusive

Pool
Free breakfast
Spa
Free parking
7.8 out of 10, Good, (2368)
The price is £434
includes taxes & fees
9 Feb - 10 Feb
Occidental Costa Cancún All Inclusive
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About the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Playa Tortugas - 3 min walk
  • Langosta Beach - 20 min walk
  • Plaza Las Americas - 4 min drive
  • Tortuga Beach - 8 min drive
  • La Isla Shopping Mall - 11 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Restaurant Gaviota - ‬11 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk

About this property

Cancun Bay All Inclusive Hotel

At Cancun Bay All Inclusive Hotel, you can spend time at the beach enjoying beach umbrellas, beach massages and volleyball, plus you'll be within a five-minute walk of Playa Tortugas. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and aromatherapy. El Faisan, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this all-inclusive hotel include 2 bars/lounges, a poolside bar and a fitness centre. The helpful staff and beach location get great marks from fellow travellers.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 132 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: noon
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Private picnics
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Local/corner shop
  • Lifeguard on-site

What to do

  • On the beach
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Ping pong
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkelling nearby

Working away

  • Meeting rooms
  • Conference centre (1970 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 5 buildings/towers
  • Built in 1978
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • Spa services
  • Hot tub
  • Massage/treatment rooms
  • Local artist showcase
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable tableware only
  • Reception hall
  • Beaux Arts architecture

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Grab bar near toilet
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Shower only
  • Eco-friendly toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Free local calls

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faisan – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Vista Sushi Zen – This poolside theme restaurant specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open selected days.
La Piña – This poolside restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria – This poolside theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
BBQ Family Style – This poolside family restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.57 per accommodation, per night

Optional extras

  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 55 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and outdoor lighting on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Does Cancun Bay All Inclusive Hotel offer free cancellation for a full refund?
Yes, Cancun Bay All Inclusive Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cancun Bay All Inclusive Hotel?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Cancun Bay All Inclusive Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Cancun Bay All Inclusive Hotel?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Cancun Bay All Inclusive Hotel?
Check-in start time: 3:00 PM; check-in end time: noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 55 (subject to availability).
Is there an on-site casino at Cancun Bay All Inclusive Hotel?
No, this hotel doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (5-min drive) are both nearby.
What is there to do at Cancun Bay All Inclusive Hotel and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes volleyball and yoga. Relax in the hot tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay All Inclusive Hotel also has a fitness centre and spa services, as well as a garden.
Are there restaurants at or near Cancun Bay All Inclusive Hotel?
Yes, there are 5 on-site restaurants, featuring international cuisine, ocean views and poolside dining.
Does Cancun Bay All Inclusive Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Cancun Bay All Inclusive Hotel like?
Cancun Bay All Inclusive Hotel is located on the waterfront in Zona Hotelera, a short 10-minute walk from Teatro de Cancún and 3 minutes' walk from Playa Tortugas. Travellers give top marks for the hotel's prime location.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

The rooms are clean and nice. The rest of the property is kept neat, clean and in good repair. The beach is beautiful, the hammocks were my favorite. Most of the staff speaks English, which was helpful since my Spanish is minimal. Everyone was helpful and answered all questions I had. The resort is within walking distance of several restaurants, which was great because their food wasn't great due to one of us being vegetarian and the other has a seafood allergy. Otherwise it's an excellent place to stay.
Tracy, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was really nice. Hotel was clean and well maintained. Smaller more quiet resort perfect for people who don’t like larger crowds
MELANIE, 6-night trip
Verified Expedia guest review

4/10 Fair

Lisa, 1-night trip
Verified Expedia guest review

6/10 Good

I was here for 4 nights. For the price, this was 3.5 stars. PROS: - safe location - bar was good - beach access and pool was very beautiful and nice - food hours were great - decently sized rooms - nice balcony for every room - the outside resturant food and breakfast is good - affordable CONS: - the buffet was ok. Everything tasted about the same. Reminded me of my college dining hall ( current college student) - it is a bit hard to get a reservation for their ONE resturant they have. You have to ask guest services in person. It is a bit annoying/ inconvenient because you can't call or make a reservation online. I usually spent my mornings outside of the hotel and when I came back, it would be full. - service at the buffet was not consistent. My boyfriend and I were the only ones there and the servers did not ask if we wanted any drinks until we finished our meals. It is not self service beverages. For breakfast, I would not get asked if I wanted a coffee or water like everyone else. I would have to ask myself. - there are ants in the rooms. The housekeeper did come and "get rid of them" but they came back after a few hours. I did not bring food into the room. - housekeepers are not consistent with which time they come clean. Sometimes 10am, others 8pm. They do not come back if you ask them to be back later. Overall, I would recommend this resort if it is in your price range and want nice beach access. Bus stops are nearby.
Genesis, 5-night romance trip
Verified Expedia guest review

4/10 Fair

Felicia, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Staff are very warm, pleasant and approachable place is good but only dangerous while theirs a hurricane or rainy season as the hall ways and other rooms are flooded...needs to watch the steps...
Analaw, 7-night trip
Verified Expedia guest review

2/10 Poor

Maria, 10-night trip
Verified Expedia guest review

10/10 Exceptional

Robert, 2-night trip
Verified Expedia guest review

6/10 Good

Jesse Alexander Montaleza, 4-night trip
Verified Expedia guest review

8/10 Very good

Good hotel, some of their rules are strange, like charging extra for some alcohol. Only one kind is included, which is unusual for all-inclusive resorts. Also some of their staff are not doing much to feel guests welcome. But most other ones do.
Vadim, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We stayed during storm Helene. The hotel stuff were every professional and worked very hard to keep all guests save! The food was delicious. The waitresses: Paty, Hugo, Gabriela were terrific!!!! I will definitely come back. The only dislike was Martha a front desk representative pushing for sales. I think it's up to guest to enjoy our vacation however we pleased. Thanks everyone at Cancun Bay! Georgina Moreno.
hilario, 9-night trip
Verified Expedia guest review

2/10 Poor

We were never refunded for the one day we did not stay! We were specifically told they would process and nothing. Expedia also ignored me when I tried to reach out! Never again
Alfonso, 5-night trip
Verified Expedia guest review

6/10 Good

The experience was great but the hotel had a mildew smell the inside property itself was clean
Dave, 5-night family trip
Verified Expedia guest review

6/10 Good

Beach is not the best place
Armando, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Tomas, 3-night trip
Verified Expedia guest review

2/10 Poor

maritza, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Receptionists are not friendly
Triet Minh, 7-night family trip
Verified Expedia guest review

2/10 Poor

From reading ur (Hotel.com) reviews it states the “Hotel” was 7.4 rating!! I differ from ur rating the place was a disaster I booked the hotel for 8 days after 2 days I had to find another hotel to stay!! First night there the room had no “TV” the room smelled of mold & sliding glass door would not lock!! They moved us to another room which was infested with “roaches” enough was enough so I decided to leave this place!! I wouldn’t allow my dog to sleep there!! Please 🙏 post this so other quests will no what they are getting!! PS: Food is very bad & they had the audacity to charge $5 for room service when it was so to be “all inclusive” what seriously shocked me I am standing @ the hotel desk when I received my meal & I still had to pay for the service!! Worst hotel I’ve stayed in & traveling is my passion
RC, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was awesome, especially Ivan. Buffet food was pretty good, pleasantly surprised. Overall good vacation.
Glenn Matthew, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

Wery friendly, nice place, good food we enjoyed our stay
Samir, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

We enjoyed this resort👍👍
Ivan Aleksandrovich, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mauro Juan Antonio Perez, 3-night trip
Verified Expedia guest review

4/10 Fair

This is a very outdated hotel with two good-sized pools, advertised as a beach property. The small hotel is in the bay area, where all the yachts and boats are parked. There is a tiny separate place in between the boats where you could come inside the water, maybe up to a waist. There are two tiny pools on the hotel property. "All-inclusive" ad, in reality is a poor choice of a few hardly eatable dishes. The rooms are tiny, our door to a "terrace" was broken, TV didn't work, so, I called Expedia, got my money back, and transferred to a really nice All Inclusive resort.
Leonid, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

Emil B., 7-night trip
Verified Expedia guest review

10/10 Exceptional

GOOD RESORT BUT NEED LITTLE MORE UPDATE. THE STAFF ARE VERY FRIENDLY AND HELPFUL. SAFETY IS ONE PRIORITY AND THEY MAKE SURE YOU'RE SAFE. DON'T HAVE PROBLEM GOING BACK
Kingdom, 3-night trip
Verified Expedia guest review