Guests
All properties in Cancun, Quintana Roo, Mexico

Cancun Bay Resort - All Inclusive

All-inclusive beachfront property with beach bar, near Turtle Beach

  • Free WiFi in the lobby and free parking
From
£155

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 79.
1 / 79Outdoor Pool
Boulevard Kukulkan KM 3.5, Cancun, 77500, QROO, Mexico
7.6.Good.
  • We had a brilliant hotel in the perfect location to downtown cancun or the night life…

    Mar 1, 2022

  • Friendly staff, spotless rooms, tasty food and a great time! Location fantastic since…

    Jul 18, 2020

See all 1,023 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
Walkable
Transport options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 132 guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness centre

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • In Zona Hotelera
  • Turtle Beach - 1-minute walk
  • Langosta Beach - 20-minute walk
  • Puerto Cancun Marina Town Center - 24-minute walk
  • Tortuga Beach - 37-minute walk
  • Las Perlas Beach - 3-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Junior Suite, 2 Bedrooms
  • Family Suite (3 Bedrooms with dining room)
  • Superior Room, Ocean View

What’s around

Landmarks

  • In Zona Hotelera
  • Turtle Beach - 1-minute walk
  • Langosta Beach - 20-minute walk
  • Puerto Cancun Marina Town Center - 24-minute walk
  • Tortuga Beach - 37-minute walk
  • Las Perlas Beach - 3-minute walk
  • Museum of Popular Mexican Art - 9-minute walk
  • Escenica Tower - 11-minute walk
  • Jardín del Arte - 12-minute walk
  • Puerto Cancun Golf Course - 44-minute walk
  • Plaza Las Americas - 2.7 mi / 4.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 28-min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
Profile: Zona Hotelera

Profile: Zona Hotelera

Hotel Zone is recognised for its seaside and entertainment, and visitors here can see top sights like Aquaworld and Cancun Interactive Aquarium. This beachside neighbourhood in Cancun is well known for its restaurants and bars.

A day enjoying the sunshine at Delfines Beach or a stroll through the natural beauty of Jardín del Arte are some ways to get to know this local area beloved for its beaches. During your visit, enjoy fun activities like excursions, along with interesting places such as Cancun Golf Club at Pok Ta Pok.

map
See on map
Boulevard Kukulkan KM 3.5, Cancun, 77500, QROO, Mexico

At a glance

Size

  • 132 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle*

Parking

  • Free uncovered on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
*See fees & policies for additional details or extra charges

At the property

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/cafe
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Playground on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1970
  • Conference space size (meters) - 183
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 5
  • Year Built – 1978
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Grab bar - near toilet

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • LCD TV
  • Cable TV channels

Stay connected

  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
  • All buffet meals, snacks and select beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • On-site entertainment and activities
  • Theme parties

Not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Gratuities

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include sports massages and massages.

Dining

El Faisan – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Sushi Bar – This sushi bar is located by the pool and specialises in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open selected days.

Pina Colada – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Trattoria – This poolside restaurant specialises in Italian cuisine and only serves dinner. Open selected days.

Jacuzzi Bar – This bar is located by the pool. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Playground on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of USD 10 (subject to availability)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • RV/bus/lorry parking is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 18 years old are not allowed in the hot tub

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

  • Cancun Bay Resort
  • Cancun Bay Resort - All Inclusive All-inclusive property Cancun
  • Cancun Bay Resort All Inclusive
  • Cancun Bay Resort - All Inclusive Cancun
  • Cancun Bay Resort - All Inclusive All-inclusive property
  • Cancun Bay Resort - All Inclusive All-inclusive property Cancun
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun
  • Cancun Bay Resort All Inclusive
  • Cancun Bay All Inclusive
  • Cancun Bay Inclusive Inclusive
  • Cancun Bay Resort All Inclusive
  • Cancun Bay Resort - All Inclusive Cancun
  • Cancun Bay Resort - All Inclusive All-inclusive property

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Cancun Bay Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.

  • Yes, there's free self parking. Parking spaces may be limited. Motorhome/coach/lorry parking is available.

  • Yes, there are 2 outdoor pools and a children's pool.

  • Sorry, neither pets nor service animals are allowed.

  • You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability).

  • Yes, there are 4 on-site restaurants, featuring international cuisine, ocean views and poolside dining. Nearby restaurants include Carnitas Michoacan (6-min walk), La Dolce Vita (2.2 mi) and Rolandi's (2.3 mi).

  • Yes, an airport shuttle is available.

  • No, this property doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (5-min drive) are both nearby.

  • Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes yoga. Relax in the hot tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay Resort - All Inclusive also has a fitness centre and spa services, as well as an arcade and a garden.
7.6.Good.
  • 10.0.Exceptional

    Rooms was nice and clean overlooked the pool and beach. Staff very nice, helpful and friendly especially the entertainment staff, housing keeping staff. Lots of food, good selection of meats, fish, vegetables. Only downfall was only one member of staff behind the bar so waited a while for drinks.

    LadyM, 10 night family trip, Dec 27, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff were great. Everything there anybody could need for a holiday. Well managed environment. More options than the taxi out front as it wasn’t the cheapest option. Info about local buses explained.

    7 night trip, Jul 30, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Keep your belonging safe when you stay here

    The hotel overall was good but when i got home i realised that there was money missing out of my wallet. The front desk staff are really rude and arrogant.

    Atif, 7 night family trip, Apr 12, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Great stay would come back again. It may be a bit too party focused for some but it is not all the time. The food was good and varied for my short trip.

    CoolRab, 3 night trip, Nov 9, 2018

    Verified Expedia guest review

  • 8.0.Very good

    very nice beach, entertaining staff was great! food was fine and pools were fun.

    Carola, 4 night family trip, Feb 24, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Drinks in this All inclusive resort were GREAT! A lot of All inclusive spots have really weak drinks. This spot was AWESOME! It was a cute resort right on the beach. I loved it!

    Griselda, 3 night romance trip, Feb 12, 2022

    Verified Expedia guest review

  • 6.0.Good

    Staff, and place clean and amazing.

    Robert Felipe, 4 night family trip, Feb 10, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    We were there during the super bowl and the hotel provided a projection tv and set up a full buffet.

    Ana, 5 night romance trip, Feb 9, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    The food was excellent. The staff was also very helpful. Our stay was relaxing.

    James, 4 night romance trip, Feb 7, 2022

    Verified Orbitz guest review

  • 8.0.Very good

    Great service!

    I went to Cancun Bay with my daughter,arrived late as there were travel delays.We had a very quick check in and were shown to our room which turned out to be a 3 bedroom suite which we were thrilled with.The rooms were spotlessly clean and very basic but comfortable.I must say the service of ALL the staff were exceptional!The food was good,we always found something we enjoyed from the buffet.We went for dinner to the italian restaurant which was not bad.The poolside bar area also has burgers,hotdogs and other good stuff.This resort is small,which we liked,the beach is small as well but suited us just fine.The pool by the beach does play loud music all day but you can always go to the other pool which is very quiet.The sushi bar was GREAT!And we saw 2 evening shows which were very enjoyable ,loved the costumes.Unfortunately they did move us to another room ( the one I actually booked for) and it was oceanview,poolside but very small,there is only about 1 foot of space between the one bed and closet which made it very cramped.If you are wanting a big fancy resort this is not for you.It is dated and a bit worn but the cleanliness and the staff definetly made up for it in my opinion.We would go back again.They also did the covid testing right in our room which was good.

    Wendy Rebecca, 7 night family trip, Feb 5, 2022

    Verified Hotels.com guest review

See all 1,023 reviews