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The Palm at Playa

4.0 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Palm at Playa

Rooftop terrace
Garden
40-inch Smart TV with cable channels, TV
40-inch Smart TV with cable channels, TV
Down duvets, in-room safe, individually furnished, blackout curtains
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Beach towels
  • Hot tub
  • Pool bar
  • Bar/lounge
  • Room service
  • Area shuttle
  • Ferry terminal shuttle
Feel at home
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • Lift
The price is £60
includes taxes & fees
15 Dec - 16 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Hairdryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Down duvets, in-room safe, individually furnished, blackout curtains

Deluxe Room

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Ceiling fan
Down duvet
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down duvets, in-room safe, individually furnished, blackout curtains

Loft

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Sofa bed - single
Separate bedroom
Blackout curtains
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down duvets, in-room safe, individually furnished, blackout curtains

Standard Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Hairdryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Ceiling fan
Day bed
Separate bedroom
Blackout curtains
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

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9.0 out of 10, Wonderful, (808)
The price is £44
includes taxes & fees
27 Nov - 28 Nov
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About the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 9 min walk - 0.8 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playacar Golf Club - 5 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

The Palm at Playa features a rooftop terrace and puts you only steps from Quinta Avenida. You can unwind with a drink at the bar/lounge and the Hot tub makes for a relaxing end to the day. An outdoor pool, a poolside bar and a snack bar/deli are other features. Fellow travellers love the pool and helpful staff.

All-inclusive

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

Hotel size

  • 66 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 6:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, covered on-site self-parking
  • On-site parking is limited

Transfers

  • Ferry terminal shuttle*

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2012
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Mosquito nets
  • An outdoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Partially open bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Dining

Rooftop – Overlooking the ocean and pool, this rooftop bar specialises in local cuisine and only serves breakfast. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 200 to 250 for adults and MXN 150 to 200 for children
  • Local area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 11:00 AM to 10:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa offer free cancellation for a full refund?
Yes, The Palm at Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Palm at Playa?
Yes, there's an outdoor pool. Guests have pool access from 11:00 AM to 10:00 PM.
Are pets allowed at The Palm at Playa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Palm at Playa?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at The Palm at Playa?
Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Check-out time is noon.
Is there an on-site casino at The Palm at Playa?
No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.
What is there to do at The Palm at Playa and nearby?
Have fun with nearby activities such as skydiving and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. The Palm at Playa also has a garden.
What's the area around The Palm at Playa like?
The Palm at Playa is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 9 minutes' walk from Playa del Carmen Maritime Terminal. Travellers give top marks for the hotel's prime location.

The Palm at Playa Reviews

Reviews

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Fair

JOAQUIN, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Karen, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Anna, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Edin, 1-night trip
Verified Hotels.com guest review

6/10 Good

Estancia familiar, la regadera es con cristales así que tomamos turnos para respetar privacidad, cuando llegamos preguntamos por toallas de alberca, nos indicaron que cuando hagamos uso, cuando subimos nos dijeron que en front desk las daban, así que bajamos y sólo tenían 2 disponibles. La tina de hidromasaje no estaba en funcionamiento.
SONIA, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Robson, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Denis, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

One night no more.
The room was extremely dusty. And a number of the lights were burned out and had not been replaced. The fridge in the room didn't work at all. The loud music in the neighborhood is to be expected.Don't joke yourself. The friendliness of the staff and the comfort of the bed were by far the positives. The hotel is very secure and safe with the guard at the front entrance.
Jason, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabio A, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

michael, 1-night trip
Verified Hotels.com guest review

6/10 Good

It’s a nice location if you want to be close to 5th ave. Rooftop pool is nice. Electrical problem with the air conditioner in our room. Fully understandable however all attempts to have someone look at it were ignored. I just stopped, staff wanted nothing to do with it Also, elevator was down, again understandable but there seemed to be no attempt to service it.
Stephen, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Close to 5th Ave Right infront of Night Club, noise until 3am
Alex, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

In the heart of 5th Avenue, yet quiet. Clean property.
Rajesh, 2-night trip
Verified Expedia guest review

8/10 Very good

Nice hotel. Rooftop pool is good
Stephen, 4-night romance trip
Verified Expedia guest review

4/10 Fair

jorge luis, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great
Adriana, 1-night trip
Verified Expedia guest review

8/10 Very good

Muy bonito hotel con buena ubicación. Cuartos espaciosos y lindo rooftop. Buen wifi por todo el hotel!!! Coral, Guadalupe y Litzy gracias por sus atenciones y tratarme tan bien toda mi estadía.
emilyn, 10-night family trip
Verified Expedia guest review

8/10 Very good

I did like the location
Anilu, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Paulina, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Perfect location. Close to beach and the strip also very closer to local market for breakfast. Overall a very nice stay.
Vafa, 1-night family trip
Verified Expedia guest review

8/10 Very good

3-night trip
Verified Hotels.com guest review

8/10 Very good

Andrew, 2-night trip
Verified Hotels.com guest review

6/10 Good

Prime location but service needs LOTS of improvement. We reserved a suite which did not appear to have been cleaned thoroughly. Room had no toilet paper. We had to WALK over to front desk THREE TIMES to make request in person. This hotel has lots of potential to become a 4 star hotel but front desk staff need to be replaced with someone much more hospitable and courteous! And overall service needs lots of improvement!
Pedro, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Ricardo, 1-night trip
Verified Expedia guest review

General property information

Breakfast
Available
Parking
Free
Airport Transfer
Available
Reasons to Book
Outdoor Pool & Property Cleanliness