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Secrets The Vine Cancun - Adults Only - All Inclusive

5.0 star property
Find serenity by the ocean with a poolside cocktail in hand or indulge in yoga on the beach for an unforgettable getaway.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Secrets The Vine Cancun - Adults Only - All Inclusive

Beach/ocean view
View from room
View from room
Premium bedding, in-room safe, individually decorated
Exterior
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Connecting rooms available
  • Bar
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and 3 poolside bars
  • 7 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach cabanas
  • Beach sunloungers
Feel at home
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The price is £581
includes taxes & fees
10 Feb - 11 Feb

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Run of the House

Premium bedding, in-room safe, individually decorated

Run of the House

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View Double

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 44 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Ocean View Double

8.6 out of 10
Excellent
(26 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean Front

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View King

8.8 out of 10
Excellent
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View Double

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean View

Premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, in-room safe, individually decorated

Junior Suite Ocean View King

8.4 out of 10
Very good
(13 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View

View from room

Preferred Club Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
  • 72 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Master Suite Ocean Front

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

9.2 out of 10
Wonderful
(46 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Honeymoon Suite Ocean Front

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Preferred Club Honeymoon Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean View

Premium bedding, in-room safe, individually decorated

Master Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, in-room safe, individually decorated

Deluxe Ocean View King

8.8 out of 10
Excellent
(44 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean View

View from room

Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View King

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 12 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • Maya Museum of Cancun - 2 min drive
  • La Isla Shopping Mall - 3 min drive
  • Delfines Beach - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬1 min walk
  • ‪JW Marriott Lobby Bar - ‬6 min walk
  • ‪Porfirio's Cancun - ‬18 min walk
  • ‪Puerto Madero - ‬19 min walk
  • ‪Club 91 Lounge - ‬7 min walk

About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

At Secrets The Vine Cancun - Adults Only - All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas and beach massages, plus you'll only be a five-minute drive from La Isla Shopping Mall. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Offering ocean views, Market Cafe serves Mexican cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 3 poolside bars, a beach bar and a fitness centre. The pool and helpful staff get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkelling

Land activities

Fitness facilities
Access to 18-hole golf course
Golf open for guests ages 18 years old and older
Golf green fees

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish

At a glance

DONE

Hotel size

    • 497 rooms
    • Arranged over 18 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • This property enforces a strict dress code in the restaurants.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs only, up to 10 kg per pet)*
    • Specific rooms only*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • 7 bars/lounges
  • 3 poolside bars
  • Restaurant
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Public winery tours
  • Winery release events
  • Pool table
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Snorkelling nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (22 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2012
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fireplace in reception
  • Piano
  • Fitness centre
  • Adjacent to a golf course
  • 4 outdoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Wine-tasting room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free international and local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Spa

The on-site spa has 14 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Market Cafe – Overlooking the ocean, this restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Dragons – Overlooking the ocean, this restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Bluewater Grill – This restaurant specialises in Argentinean cuisine and only serves dinner. Open daily.
Nebbiolo – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Olio – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Local area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Pets are allowed for an extra charge of USD 65 per pet, per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Frequently asked questions

Does Secrets The Vine Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Secrets The Vine Cancun - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Secrets The Vine Cancun - Adults Only - All Inclusive?
Yes, there are 4 outdoor pools.
Are pets allowed at Secrets The Vine Cancun - Adults Only - All Inclusive?
Yes, dogs are welcome, with a maximum weight of 10 kg per pet. There's a charge of USD 65 per pet, per night.
Is parking offered on site at Secrets The Vine Cancun - Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Secrets The Vine Cancun - Adults Only - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an on-site casino at Secrets The Vine Cancun - Adults Only - All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (18-min drive) and Dubai Palace Casino (19-min drive) are both nearby.
What is there to do at Secrets The Vine Cancun - Adults Only - All Inclusive and nearby?
Have fun with on-site activities such as volleyball and beach yoga. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Secrets The Vine Cancun - Adults Only - All Inclusive also has 3 poolside bars, 7 bars and a sauna, as well as a steam room, beach cabanas and access to a nearby outdoor pool.
Are there restaurants at or near Secrets The Vine Cancun - Adults Only - All Inclusive?
Yes, Market Cafe offers Mexican cuisine and ocean views.
Does Secrets The Vine Cancun - Adults Only - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Secrets The Vine Cancun - Adults Only - All Inclusive like?
Secrets The Vine Cancun - Adults Only - All Inclusive is located on the waterfront in Zona Hotelera, a short 12-minute walk from Aquaworld and 2 minutes' walk from Ballenas Beach. Travellers give top marks for the property's prime location.

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Good

Abraham, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Brett, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Scott, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Very good, but didnt nail the extra touches
We stayed in a Master Suite so this review covers preference. The Good: The food was outstanding in every resturant and cafe The staff were friendly, attentive and welcoming The suite was fabulous We participated in a number of activities including Karaoke, Retro night, Piano Bar DJ night and all were very good entertainment. The let downs We used the butler/concierge in preference for 4 things and only 1 happened correctly 1. We asked for drinks to the room and they never came. This on its own I wouldnt single out but 2. We ordered an anniversary breakfast that was late after we reminded them 3. We asked for airport transfer that never got booked. Thats too many issues not to point it out. Finally, we live in Mexico but met family over on holiday from the UK. We were preference they were not so when I was offered hydrotherapy that was free with the suite I wanted my cousin to get it as she wouldve loved it. They didnt permit it. If I asked for her in addition to me Id understand but I didnt take my free session. Would we go again? Yes we would. We go to cancun 3-4 times a year and chose Secrets The Vine because family were staying. The experience wasnt perfect BUT there is so much to like about the hotel, staff, food, guest interactions we will go back. What I am not sure of is going preference again. I didnt think the service was there at all. But I would go back to the hotel more generally.
Graeme, 3-night trip
Verified Hotels.com guest review

2/10 Poor

No air conditioning in lobby Cero service I was in an executive room with butler and Inleft my earings in my room. I called them 2 hours after and nobody found them.
Karla, 3-night trip
Verified Expedia guest review

4/10 Fair

David, 5-night trip
Verified Expedia guest review

10/10 Exceptional

soo, 3-night trip
Verified Expedia guest review

4/10 Fair

Very limited availability. Wait staff takes your tips and never returns.
Bruce Alan Eversole, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff was very nice and helpful! I definitely recommend staying here as the amenities were super clean.
Erica, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Sonia, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hospitality
Taylor, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Pool closing at 6pm
Vonnie L, 5-night romance trip
Verified Expedia guest review

4/10 Fair

Liked the rooms and pools. Didn’t like the lack of available dining options and poor service. The lobby area/bar was always very hot.
Silvia, 7-night family trip
Verified Expedia guest review

8/10 Very good

suzanne, 2-night trip
Verified Hotels.com guest review

8/10 Very good

The property had excellent food. Especially the steak house. We wish we had better alcohol in our room. The staff was very accommodating and nice. Not as much to do at night but they did have some shows
Shawna, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

It's always a very friendly and clean property. Acccomodations are just right for us.
Supatra, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The only comment I have is that the hallway from the rooms smells like sewage…
Karla, 4-night romance trip
Verified Expedia guest review

6/10 Good

Excelente pero no hay aire acondicionado en el lobby ni en los restaurantes casi no se siente el aire,mucho calor
andres, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Location of the property is great,only 20 min away from airport. Comfortable beds and amazing access to the beach
Ivan, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Claudia E, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The property was absolutely beautiful and the service was impeccable! The butler service for the preferred level was 5 star. Sean on the 27th floor went above and beyond all our expectations.
Denise Lynn, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Stayed 29 September to October 5 in The preferred honeymoon oceanfront room on the 21st floor in room 2101. Check in was easy and straightforward. The property was great, the amenities for the preferred club members were great. Our Butler Sara were awesome And very attentive. Resort restaurants were nice with a good selection of food. Bluewater Grill being the top of the list. AmStar was amazing with coordinating excursions and transportation. They also handle transfer to the airport at the end of our stay. $52.00 USD for Private transport. Cons: Limited selection of food items for room service on the Tablet. Would suggest the ability to order from the Tablet direct from each restaurant the full menu. Aggressive sale tactics, condescending and belittling by sales manager for resort timeshare. Initial sales rep was friendly and informative. $7k for a down payment on silver package is something people may like the opportunity to plan for. Although we didn’t use the lobby for check-in, The Hotel lobby Air condition was not operable and caused significant heat In the downstairs areas. The Vine Café, which was listed as 24 hours was found not to be during our stay. 10:45pm visit we We’re told by the attendant that they were closed. Main pools and hot tub close earlier than expected preventing evening use. Resort markup prices on certain items is understandable but having bottles of wine that cost between $9 and $18 for $91 USD is a major markup.
Al, 6-night romance trip
Verified Expedia guest review

4/10 Fair

Lauren, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Good
Thomas, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Great experience
Veronica, 5-night family trip
Verified Expedia guest review