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Grand Hyatt Playa Del Carmen Resort

5.0 star property
Playa del Carmen hotel with spa and restaurant, aimed at LGBTQ+ guests

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Playa Del Carmen Resort

4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Club Ocean View Room with 2 Queen Beds | Minibar, in-room safe, individually furnished, desk
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Bar (on property)

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Pet-friendly
  • Bar
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Free use of bicycles
  • Valet parking
  • Children's pool
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Connecting/adjoining rooms available
The price is £175
includes taxes & fees
13 Jan - 14 Jan 2025

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Garden View with 1 King bed with small plunge pool

Garden View with 1 King bed with small plunge pool | Minibar, in-room safe, individually furnished, desk

Garden View with 1 King bed with small plunge pool

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Hyatt Room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Hyatt Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Hyatt Room with 2 Queen Beds

Minibar, in-room safe, individually furnished, desk

Hyatt Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room with 1 King Bed

View from room

Club Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Swim Up Room with 2 Queen Beds

Swim Up Room with 2 Queen Beds | Minibar, in-room safe, individually furnished, desk

Swim Up Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Partial Ocean View Room With 1 King Bed

Club Partial Ocean View Room With 1 King Bed | Minibar, in-room safe, individually furnished, desk

Club Partial Ocean View Room With 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Partial Ocean View Room with 2 Queen Beds

Club Partial Ocean View Room with 2 Queen Beds | Balcony view

Club Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front Room with 2 Queen Beds

Ocean Front Room with 2 Queen Beds | View from room

Ocean Front Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Minibar, in-room safe, individually furnished, desk

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Room with 1 King Bed

Swim Up Room with 1 King Bed | Minibar, in-room safe, individually furnished, desk

Swim Up Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Room with 2 Queen Beds

Minibar, in-room safe, individually furnished, desk

Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Partial Ocean View Room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Partial Ocean View Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Room with 1 King Bed

View from room

Ocean View Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Room with 2 Queen Beds

Ocean View Room with 2 Queen Beds | Minibar, in-room safe, individually furnished, desk

Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite King and Club Access

Executive Suite King and Club Access | Minibar, in-room safe, individually furnished, desk

Executive Suite King and Club Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
  • 76 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Club Ocean View room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Minibar, in-room safe, individually furnished, desk

Room, 1 King Bed, Oceanfront

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite

Premier Suite | Minibar, in-room safe, individually furnished, desk

Premier Suite

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite King and Club Access

Grand Suite King and Club Access | Minibar, in-room safe, individually furnished, desk

Grand Suite King and Club Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 57 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View Room with 2 Queen Beds

Club Ocean View Room with 2 Queen Beds | Minibar, in-room safe, individually furnished, desk

Club Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Plunge Pool Suite King and Club Access

Plunge Pool Suite King and Club Access | Terrace/patio

Plunge Pool Suite King and Club Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool | Minibar, in-room safe, individually furnished, desk

Garden View with 2 Queen bed with small plunge pool

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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8.8 out of 10, Excellent, (1270)
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includes taxes & fees
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About the area

Map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Mamitas Beach - 4 min walk - 0.4 km
  • Playa del Carmen Main Beach - 4 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km
  • Xcaret Eco Theme Park - 14 min drive - 10.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk
  • ‪Guandola Playa - ‬1 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

Grand Hyatt Playa Del Carmen Resort is a great choice for your beach stay in Playa del Carmen, putting you near activities such as scuba-diving, snorkelling and parasailing. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and aromatherapy. Offering a beachfront location, Sushi 'n' Raw Bar serves Japanese cuisine and is open for dinner. A poolside bar, a 24-hour fitness centre and a fitness centre are other highlights at this luxurious hotel. Fellow travellers say great things about the pool and helpful staff.

Languages

English, French, Portuguese, Spanish

At a glance

Hotel size

  • 314 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 6:00 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 22 kg per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls and off-lead area available
  • Pet-sitting services offered

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • On-site valet parking (USD 20 per day)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle from 9:00 AM to 6:00 PM*

Other information

  • Designated smoking areas
  • Caters to LGBTQ guests

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu
  • Lifeguard on-site

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • 14 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bike hire
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • 24-hour fitness centre
  • 4 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Wheelchairs available on site
  • Closed-captioned TV

Room amenities

Be entertained

  • IPod docking station
  • 47-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only

Special features

Spa

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Dining

Sushi 'n' Raw Bar – This beachfront sushi bar specialises in Japanese cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
La Cocina – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 31 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 36 per person
  • Airport shuttle service is offered for an extra charge of USD 153 per vehicle (one-way. Maximum occupancy 2)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 30.0 per night
  • Children's club access is available for an extra charge
  • Airport shuttle service for children up to age 11 costs USD 35 (one-way)
  • Guests must contact this property in advance to reserve cots/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per pet, per stay

Parking

  • Valet parking costs USD 20 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property caters to LGBTQ+ guests.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

Also known as

Grand Hyatt Playa Carmen Resort
Grand Hyatt Playa Carmen

Frequently asked questions

Does Grand Hyatt Playa Del Carmen Resort offer free cancellation for a full refund?
Yes, Grand Hyatt Playa Del Carmen Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Hyatt Playa Del Carmen Resort?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Grand Hyatt Playa Del Carmen Resort?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 kg per pet. There's a charge of USD 100 per pet, per stay. Service animals are exempt from fees. Dog exercise areas, pet-sitting services and food and water bowls are available.
Is parking offered on site at Grand Hyatt Playa Del Carmen Resort?
Yes. Valet parking costs USD 20 per day.
Is an airport shuttle service offered by Grand Hyatt Playa Del Carmen Resort?
Yes, an airport shuttle is available from 9:00 AM to 6:00 PM on request. The charge is USD 153 per vehicle one-way.
What are the check-in and check-out times at Grand Hyatt Playa Del Carmen Resort?
Check-in start time: 3:00 PM; check-in end time: 6:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Grand Hyatt Playa Del Carmen Resort?
No, this hotel doesn't have a casino, but Riviera Gran Casino (12-min walk) is nearby.
What is there to do at Grand Hyatt Playa Del Carmen Resort and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Grand Hyatt Playa Del Carmen Resort also has a 24-hour fitness centre and a sauna, as well as an arcade and a garden.
Are there restaurants at or near Grand Hyatt Playa Del Carmen Resort?
Yes, Sushi 'n' Raw Bar offers al fresco dining, Japanese cuisine and ocean views.
Does Grand Hyatt Playa Del Carmen Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Grand Hyatt Playa Del Carmen Resort like?
Grand Hyatt Playa Del Carmen Resort is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 4 minutes' walk from Mamitas Beach. Travellers say that the hotel is in a great location.

Grand Hyatt Playa Del Carmen Resort Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Nice atmosphere Excellent customer service The resort in general is very nice and clean
Martha Ligia Gil, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

David, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I had a wonderful stay. The location is perfect and resort is beautiful. There is a little wear and tear in the hotel that need refreshing but overall it’s great.
Lawrence, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great holiday
We had a great break. The property is a little tired in areas, but overall really good.
Glenn, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

I recently had the pleasure of staying at Hyatt, and overall, my experience was nothing short of exceptional. The service stood out as one of the hotel's strongest points—staff were attentive, courteous, and always eager to assist, making us feel truly valued as guests. The facilities were top-notch, and the ambiance throughout the hotel reflected a high standard of quality. However, I would like to suggest a few minor improvements that could elevate the guest experience even further. Paying closer attention to the small details, such as cleaning the hallways with high pressure from time to time, would maintain the pristine look that the rest of the hotel boasts. Additionally, repairing the few dents in the walls would ensure that every corner of the property reflects the high standard it aspires to. Overall, Hyatt offers a fantastic stay with luxurious amenities and outstanding service. With just a bit more attention to these small details, it could easily become a perfect getaway for any traveler. I look forward to visiting again and seeing these enhancements in place.
3-night family trip
Verified Hotels.com guest review

6/10 Good

Overall we had a great stay but room service definitely wasn't the best. Even after requesting new towels, we didn't get any and our floors were not cleaned even once
Jack, 4-night family trip
Verified Expedia guest review

4/10 Fair

Rayner, 7-night trip
Verified Expedia guest review

6/10 Good

We found a huge cockroach in our room and noticed that they never clean the swimming pool (we stayed 5 nights). It’s good location to access to the center of Playa del Carmen and view is good.
Sunjae, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Howard, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

April, 3-night trip
Verified Expedia guest review

8/10 Very good

Checkin was not optimum i have asked for connecetd rooms during my reeervation and wrote it cleaely thru expedia but when i arrived they denied and asked for extra to satisfy our request !
Fahad, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Good views great food
Issel Guadalupe, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Gracias por la atencion
Carolina, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Best hotel I’ve ever been!!!!! Breakfast is amazing all the amenities are perfect and the best location! Definitely will be back!
Eden, 4-night trip with friends
Verified Expedia guest review

6/10 Good

Nina, 8-night trip
Verified Expedia guest review

10/10 Exceptional

The property is beautiful. Children are allowed but it feels very adult. It’s very close and walkable to the main strip where you can find great places to eat and shop.
Scott, 3-night romance trip
Verified Expedia guest review

2/10 Poor

When we get there room they give us was very dirty and they didn’t want to change no axses to a beach we aske for hot water for Bayby charch us 5 d no activity if you looking for fun and do some thing dont even thing do stay in this property
Ramin, 4-night family trip
Verified Expedia guest review

8/10 Very good

The overall experience was good. It’s a very nice hotel , the staff was the highlight of our visit. They’re very nice and accommodating. The location , view and pool area is great. For the price we paid i think that the hotel lacks maintenance and repairs. The a/c was acting up at night at two different Rooms we stayed at.
Yosef, 5-night trip
Verified Expedia guest review

8/10 Very good

Details of cleaning that need to better
Carol, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

David, 5-night trip
Verified Expedia guest review

10/10 Exceptional

-Great location. Excellent guest service and nice rooms. .
Wilson, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

I loved the space in my room it was big but still cozy! The property was beautiful! Clean & well taken care of! The staff was really friendly & kind! Hope to visit soon again!
Esther, 4-night trip
Verified Expedia guest review

6/10 Good

Douglas, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Leticia, 4-night trip
Verified Expedia guest review

8/10 Very good

Everything was great!!
Maria A., 5-night family trip
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General property information

Breakfast
Available
Parking
Available
Airport Transfer
Available
Reasons to Book
Outdoor Pool & Beautiful Rooms