Hotels in Alfredo V. Bonfil

"Overall, the property exceeded our expectations. Our room was impeccable and we enjoyed the private rooftop with plunge pool. Our pool didn’t work two days during our stay because the water evaporated; we did call to have it fixed, but it didn’t get done before we checked out. It didn’t bother us too badly, but it would’ve been nice had the staff made more of an effort to clean the pool and fill it with water. Nonetheless, the restaurants were very good for the most part. The breakfast buffet, Italian restaurant, and French restaurant were our favorites. We didn’t try them all (10 total restaurants on property), but we found The Grill and Spice (Asian) to be mediocre at best. The activities and pools were outstanding. The staff… out of this world! It was a very peaceful vacation and we look forward to a future stay. I highly recommend using the hotel’s driving service to/from the airport. It’s totally worth it."

"We conducted a large amount of research prior to making our all-inclusive resort selection for our first trip to Cancun. The time spent was well worth it. We came across many reviews referring to incredible service. They were spot on. We have been to many all-inclusive resorts, but this one had the best service by far. They serviced our room multiple times per day. It was almost as if the restaurants informed housekeeping every time we checked in to eat. Our room was always serviced upon our return from breakfast and dinner. The restaurants were as advertised and met our expectations. We highly suggest making dinner reservations for your entire trip immediately following checking in. The line for the indoor morning breakfast buffet is usually very long and we definitely observed guest getting frustrated. This was not a problem for us, as we only ate there once before finding Isla Cantoy outside that is the other restaurant open for breakfast. Not only did we find the food better there, but found the best service staff we every had at an all-inclusive resort. FANASCA, FERNANDO, and ALEX were absolution amazing!!! They knew us by name the second visit and were right there to greet us every morning for the remainder of our stay. The three of them made what was already a great vacation incredibly better. We also had the pleasure of being taken care of pool side all week by ELIZATETH. Our drinks were never empty, and always served with the most pleasant smile and attitude. "

"The vibe was amazing! Staff so helpful and polite! "

"5 star resort with great service. Felipe was our butler and he went above and beyond to take care of us. Must go! "

"This resort is one of my favorite, I went there in 2023 and now is my second time, I love it my fav resort in Cancun. Food keeps getting better and service is the best, staff are super friendly. "

"I had an amazing time"

"This is my favorite property. We come every year. It’s safe, fun, friendly. It has everything you can ask for plus more. Highly recommended!!! "

"This was a great hotel to stay in for a couple of days at the start of our Mexico trip. The staff were incredibly friendly. The rooms were generously sized and well appointed. The service at breakfast and by the pool was fantastic and the pool itself was lovely. The hotel was undergoing some renovations while we were there but these were not intrusive on our stay. The beach was a little disappointing due to the Sargassum seaweed that is present in the sea in this area at this time of year but there was plenty of room by the pool if one got there before midday. All the family really enjoyed the stay."

"Excellent experience "